Our family booked this to have a hand made keepsake from our trip and the experience while abroad. It was mostly lovely and they explained the pieces would be stronger if fired and glazed but it would take 3 weeks before they were ready. We were leaving Barcelona the following day but they assured us they would send the pieces if we contacted them and at that time they would tell us shipping and we would pay and get our pieces. They charged us the extra 15 euros to have the 3 pieces glazed white and fired. Four weeks later we contacted them and they answered that they needed to know our pieces. We sent them photos of the three pieces with the date we were there and they never replied again. My husband speaks Spanish, so it isn’t the language. We have tried repeatedly to contact them via phone, Whattsapp, email and no response. I am so upset. Why would they make that promise and charge us extra if they were reputable??? We would have taken the pieces with us if they were honest with us. I just want the pieces we made. Do not support this business as they are not ethical.








