The day picked us up at 7.20 by coach in Pefkos, coach punctual, air conditioned, pleasant journey to Rhodes Port. When we arrived at the port it was a free for all trying to exchange travel voucher for boarding cards.
When we eventually got onto the boat there were very few seats left. Lots of people were standing as not enough seats & groups of people laying on bench seats which were designed to seat at least 5 people. The same group leaving their towels on the bench seats so nobody else could sit there. The crew did nothing about it.
There was no safety announcement before or during the journey (in case of an emergency), The ship moored to the right played a safety video as it departed.
The trip was nice but extremely long queues to get into the monastery & ever felt rushed. Because of the sheer number of people rammed onto the boat by the time you eventually got off & the crew wanted you back onboard 10 mins before departure, we only had around 30 mins at the monastery & 30 mins for swim stop & just over 2 1/2 hours on Symi, as around 1.15 by time it moored & every one disembarked & the crew wanted you back on board at 10 to 4.
The boat had plastic garden furniture in all available areas to allow more people onboard.
The trip was nice but rushed, safety not given attention…. Would do it again with smaller boat, less people even if it were to cost more, it would be worth it.
M
MariaSoulounia
August 17, 2026 · via Tripadvisor
Amazing family time
We had a wonderful time with our family because everything went on board smoothly with Diamond cruises. Punctual, friendly and very clean ( especially the toilets were super clean which is a huge plus for families with small children). The sitting area was spacious. On the upper floor there was a mini bar cafe to offer you drinks during the journey. Also we absolutely loved our stop at st George bay. It was a great break because we were refreshed with the pristine crystal clean water of the bay. The cruise had noodles which was perfect for our littles ones to assist them with swimming.
S
steliosa575
August 17, 2026 · via Tripadvisor
Perfect Family Day Trip to Symi
Amazing cruise from Rhodes to Symi with the family! The boat was comfortable, the crew was friendly, and everything was well organised. The stop at Agios Georgios for a swim was a real highlight — crystal-clear water and a beautiful setting. Symi itself was stunning. A great family day out and definitely recommended!
T
theodoras820
August 17, 2026 · via Tripadvisor
Wonderful trip to remember
The facilities were in excellent condition, very comfortable trip with helpful staff and on time. Highly recommended, thank you
E
emrahkC900JB
July 31, 2026 · via Tripadvisor
Scandalous!!!
This might be the worst experience I've ever had. Symi is a lovely island, but the boat that took us there was a complete disaster. It carried far more people than its capacity. We felt like refugees seeking asylum. If you want to waste your money and be humiliated, try it without hesitation. People are sitting on top of each other. This is a complete disgrace!!!
D
Discover20380968422
July 14, 2026 · via Tripadvisor
Terrible experience
The boats are overcrowded, and basic safety rules are not respected. The captain drives the boat in a dangerous way, putting passengers and other boats at risk. Safety should always come first, but that was clearly not the case. I do not recommend this company.
事業者からの返答
Dear Guest,
Thank you for your feedback. We are sorry to hear that you felt this way.
Safety is always our top priority. Our vessels operate in full compliance with maritime regulations, our captains are fully licensed and experienced, and passenger capacity is strictly within the certified limits.
We appreciate your comments and wish you all the best.
Diamond Sea Cruises Management Team
C
Conny V
April 22, 2026 · via Tripadvisor
Fantastic trip!!
Nice boat trip to Symi
Lovely staff and friendly staff
We enjoyed as a family
With fantastic views!!
事業者からの返答
Thank you for your lovely review! We’re happy you and your family enjoyed the trip to Symi ! We hope to see you again in the future!
N
Nainen76
July 14, 2025 · via Tripadvisor
Very disapointing
Way too much people!! We didnt feel welcome,staff was not very friendly. There was hard to find nice place to sit, because it was so full of people. No safety directions. Time to sim was very short because of the amount of people. I would never go back.
事業者からの返答
Dear Sir/Madam,
Thank you for your feedback. We sincerely apologize for the overcrowding and any inconvenience caused by staff or seating. Safety and guest experience are very important to us, and your comments will help us improve future tours.
Kind regards,
Diamond Sea Cruises Management Team
C
Coastal07256154733
June 24, 2025 · via Tripadvisor
Disappointed
We got on the boat early, lucky for us as within 10 minutes masses of other guests arrived and the boat was so crammed, some had to stand for the whole journey!
No safety instructions given.
The 3 hrs plus time in Symi ended up being just 2.5 hrs which wasn’t enough to visit and have little meal. Last stop in the bay was brief. Time we queued up and finally got to jump into the water, we got called back barely got a 10 mins swim.
Very disappointing trip.
My advice is to book one with longer time in Symi.
事業者からの返答
Dear Sir/Madam,
Thank you for taking the time to share your experience. We’re sorry to hear that aspects of the trip did not meet your expectations.
We understand that the boat felt crowded and that this impacted your comfort during the journey. We always comply with safety regulations regarding passenger capacity and take safety instructions seriously; however, we regret if this was not clearly communicated during your trip.
Regarding the time spent in Symi and the swimming stop, our schedules can sometimes vary slightly due to operational considerations and weather conditions, always prioritizing guest safety. We apologize if the swimming time felt too short and the overall schedule less flexible than anticipated.
We appreciate your feedback as it helps us improve, and we hope you find a trip that better suits your preferences in the future.
Kind regards,
The Diamond Cruises Team
G
Geert D
June 21, 2025 · via Tripadvisor
Tourist scam: no or limited swimming for half of the people
Tourist scam! They stopped for 5 minutes in the bay, when they promised us 1h (and others apperently 30 minutes). It wasn't even the correct bay. They play with peoples expectations.
The boat was full of people, so logically not everyone could jump out all at once in the water when we stopped, there were ques. So we on the top deck took it a little bit calmer and not rush, let the que get less. When I wanted to go down, there was still a small waiting line, yet literally not even after 3-4 minutes they called everyone in the water back. Nobody could go in anymore. Absolute disgrace. Half of the people missed the swimming. I asked around and nobody gave a reason.
Be weary of the old grey guy calling this boat a "lamborghini of the sea", just simple sales talk. It is not because the boat is yellow that it is a lambo.
事業者からの返答
Dear Sir/Madam,
Thank you for taking the time to share your concerns. We are sorry to hear that your experience did not meet your expectations.
We understand the disappointment regarding the limited swimming time and the location of the stop. While our itinerary usually includes a longer swim, sometimes changes must be made due to weather conditions and the safety of our guests, which is always our highest priority. We regret if this was not clearly communicated during the trip.
Regarding the number of passengers and the swimming logistics, we strictly adhere to safety regulations and capacity limits. We appreciate your feedback and will review how we can better manage guest flow during swimming stops to improve the overall experience.
We also apologize if any sales remarks felt misleading; our intention is always to provide an enjoyable atmosphere without exaggeration.
Thank you again for your feedback. We take all comments seriously as they help us improve our services.
Kind regards,
The Diamond Cruises Team