I had the good fortune to spend a week in Mahahual and I found the Costa Maya Paradise website. The kindness of Edgar and our guide made the experience very pleasant. The places we visited were incredible and the service was excellent. Highly recommended; I hope to return very soon.
事業者からの返答
¡Muchas gracias por compartir tu experiencia! Nos alegra saber que disfrutaste tu estancia en Mahahual y que la atención de Edgar y de nuestro guía hizo que el recorrido fuera especial y agradable.
Para todo el equipo de Costa Maya Paradise fue un placer acompañarte y mostrarte algunos de los increíbles lugares de nuestra región. Agradecemos mucho tu recomendación y esperamos recibirte nuevamente muy pronto para seguir descubriendo las maravillas de Costa Maya.
¡Hasta la próxima!
M
Melvin_S
September 10, 2026 · via Viator
Great trip
Long drive, but worth the trip, incredible place, and staff. My spouse fell in love with the area. Highly recommend
事業者からの返答
Thank you, Melvin! We’re so glad you found the trip to Bacalar worth the drive and that your spouse fell in love with the area. It’s wonderful to hear you enjoyed your time with our team. Thank you for recommending us—we’d love to welcome you both back!
The Costa Maya Paradise Team
J
jenni_t
August 24, 2026 · via Viator
From the cruise ship deck...
From the cruise ship deck to the driver drop off back to cruise ship was perfectly timed! we enjoyed the safe and fun excursion including the personal driver, the roads are tiny and narrow and our driver was amazing! Our Tour guide/boat captain was so knowledgeable about the history and the cenotes and gave us great time on boat with fresh fruits including dragonfruits! we enjoyed the swimming in the blue lagoons with crystal clear waters and white sands!
事業者からの返答
Thank you so much for sharing your experience!
We’re very happy to hear that everything went smoothly from the cruise ship pickup to your return, and that you enjoyed the lagoon, cenotes, fresh fruit, and the beautiful crystal-clear waters of Bacalar.
We’ll be sure to share your kind words with our driver and tour guide. Thank you for choosing Costa Maya Paradise, and we hope to welcome you back to the Mexican Caribbean someday!
— Costa Maya Paradise Team
B
Beatriz_G
July 1, 2026 · via Viator
Best location in Bacalar! Amazing tour and team
I would give this tour 10 stars ⭐️ if I could! The tour operator Edgar was very attentive. He explained to us the day before that on Wednesdays boats are not allowed on the Bacalar lagoon proper and took us to an alternative location. The alternative location happens to be the biggest Xenote Xul HA and it feeds the Bacalar Lagoon. We had the entire Lagoon and Cenote to ourselves! The water was surreal. Our driver Ricardo went above and beyond to take good care of us. He took us to a Rotisserie chicken place w tacos which was delicious! We had soda, water and beer throughout the entire tour. We would definitely book a them again! We had an amazing time! Highly recommend
事業者からの返答
Thank you so much for your amazing review! Knowing you would give us **10 stars** truly means a lot to us.
We're delighted you enjoyed your day at beautiful **Xul-Ha**. While Wednesdays have navigation restrictions on the Bacalar Lagoon, we're always committed to providing the best possible experience for our guests.
Ricardo will be thrilled to hear your kind words. We're also happy you enjoyed the local tacos—one of our favorite hidden gems!
Thank you for choosing Costa Maya Paradise and for your recommendation. We hope to welcome you back soon for another unforgettable adventure in Costa Maya!
Warm regards,
Edgar
M
musictoduel
June 24, 2026 · via Tripadvisor
Phenomenal
Everything was marvelous. Pick-up and return were punctual. The waters of the lake are so clear that we felt like we were swimming in the best beaches in the world. Ricardo's personalized attention was spectacular.
1人が参考になったと回答
事業者からの返答
Nos alegra saber que disfrutaron de la belleza de la Laguna de los Siete Colores y que todo, desde la puntualidad hasta el servicio, cumplió con sus expectativas. Ricardo estará muy contento de saber que hizo de su visita una experiencia tan especial.
Esperamos tener el placer de recibirlos nuevamente en Costa Maya para seguir descubriendo juntos las maravillas del Caribe Mexicano.
¡Hasta la próxima! 🌴
L
Liliana C
June 18, 2026 · via Tripadvisor
Damaged vessel, we did not visit the places described by the tour
The land transfer was very good; the driver was very kind to us, but the tour of the lagoon was not as expected. The engine of the vessel that was taking us broke down, and we had to wait an hour for a new one to arrive.
Due to all the time we lost, we were unable to visit any of the places described by the tour. We did not see the cenotes nor the pirate canal.
事業者からの返答
Hola, gracias por compartir tu experiencia.
Nos alegra saber que el traslado terrestre fue de tu agrado y que nuestro conductor te brindó una buena atención.
Lamentamos el inconveniente ocasionado por la falla mecánica de la embarcación. Aunque este tipo de situaciones son poco frecuentes y están fuera de nuestro control, actuamos de inmediato para reemplazar la unidad y que el tour pudiera continuar. Gracias a ello, el recorrido se completó y los pasajeros pudieron disfrutar de la experiencia.
Entendemos que la espera pudo resultar molesta y agradecemos tu paciencia. Nuestro compromiso es siempre ofrecer la mejor experiencia posible y resolver cualquier imprevisto con rapidez y profesionalismo.
Agradecemos tus comentarios, ya que nos ayudan a seguir mejorando nuestro servicio.
Saludos.
J
Jose_L
May 27, 2026 · via Viator
Beautiful site and excursion is top noch
Unique world site worth the 1 hour trip Maya history and culture believe attached to the site very relaxing go before rainy season May best weather
事業者からの返答
Thank you for your kind words! We're so happy you enjoyed your visit to Bacalar and its stunning Lagoon of Seven Colors. It’s one of the most beautiful natural treasures in Mexico, and we're glad you had the chance to experience its beauty and tranquility. We hope to see you again on your next trip to Costa Maya! 🌊☀️💙
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