素晴らしいインショアとオフショアフィッシングエクスカーションブレイデントンビーチ

Dear Customer Service Team, I am requesting an urgent response regarding a fishing tour that was booked and paid for through TripAdvisor but never took place. When we originally booked this experience, TripAdvisor cancelled the first date and we rebooked onto a different date. On the day of the tour was due to take place, we contacted the boat company operating the fishing trip and were informed that they had no record of our booking from TripAdvisor. We were also advised that the tour could not operate because the boat was in the workshop. Despite several attempts to contact both TripAdvisor and the boat company, we received no response. As there was still a possibility that the trip might proceed, we attended the agreed meeting point at the scheduled time. Unfortunately, no one was there, and the tour did not take place. This situation wasted a significant amount of our holiday time and caused considerable frustration. We have received neither a satisfactory explanation nor an apology. Furthermore, the money paid for this experience has still not been refunded. Could someone please respond to the emails we have sent and provide an update on the refund and this complaint as a matter of urgency? If we do not receive a response, we will have no option but to raise the matter with our bank as a disputed transaction. I look forward to hearing from you as soon as possible. Kind regards, Carl