The 2 towns, Lauterbrunnen and Grindelwald, are definitely worth seeing. The private car made the travel easy and Ricardo modified the activity to our preferences in both locations.
事業者からの返答
Thank you very much for your kind review! We’re delighted to hear that you enjoyed visiting Grindelwald and Lauterbrunnen and appreciated the flexibility of the private tour. Ricardo will be very happy to know that his service helped make your experience comfortable and tailored to your preferences. We hope to welcome you back to Switzerland again soon!
L
lisaleel
September 1, 2026
Ricardo was amazing
Switzerland was truly magical, and having Ricardo along to help us navigate each destination made the experience even more special. 🇨🇭✨
His charming personality, wonderful sense of humor, and incredible knowledge made getting around a breeze—and brought so much joy to our journey.
We couldn’t have asked for a better guide or a more beautiful Swiss adventure. ❤️
Switzerland, you captured our hearts… until we meet again! 🇨🇭🏔️
事業者からの返答
Thank you so much for your beautiful review! It was a real pleasure to be part of your journey through Grindelwald and Lauterbrunnen.
We’re especially happy to hear that Ricardo’s knowledge, personality, and sense of humor made your experience even more enjoyable and helped everything feel easy and memorable.
Thank you for choosing us to explore Switzerland. We truly hope to welcome you back again for another Swiss adventure! 🇨🇭🏔️✨
P
Peter_M
August 27, 2026
Pascal, our driver and...
Pascal, our driver and tour guide, did a wonderful job showing us an around and customizing the tour to what we wanted to do. He even helped me find a place to cold plunge in the Aare River in Interlaken. We would definitely recommend!
事業者からの返答
Thank you very much for your wonderful review! We’re delighted to hear that Pascal was able to personalize the tour around your interests and make your experience memorable. It’s especially great to hear that he even helped you find the perfect spot for a cold plunge in the Aare River!
We truly appreciate your recommendation and hope to welcome you back to Switzerland again in the future. 🇨🇭
N
nexol2026
July 17, 2026
Unforgettable experience
A very interesting little trip through The Swiss Alps. Grindelwald and Lauterbrunner offer such a great scenic views, mountains and waterfalls. I recommend it.
事業者からの返答
Thank you so much for your wonderful review! We truly appreciate your kind words and are delighted you enjoyed your time with Swiss Journey. We look forward to welcoming you back to Switzerland in the future. Safe travels! 🇨🇭
B
Brent_H
July 4, 2026
Do not book this … over priced uber driver … not a tour.. read review
Do not book this. It is not a tour. It is an uber driver only. We added on jungfraujoch and had him take us gimmelwald… zero history zero guidance in fact gave us the wrong directions to Trümmelbach falls which cost us about 2 hours
For 3 people we had the driver for 11 hours and the cost on viator was over $1000 usd
We added jungfraujoch and the added 2 hours of poor directions added 5 hours
The extra 5 hours cost us almost $800 USD
So for a glorified uber driver we paid $1800usd
Yes it might take a little longer by bus because you are worried you don’t know what you are doing, but most people are helpful and will help you through the bus system
Save the money extend your vacation a day that $1800 will pay for a hotel food and any other tickets that you wanna do for the two days
But whatever you do do not book this and expect a tour
Expect an Uber driver
事業者からの返答
Thank you for thaling the time.
We are very disappointed by this review because it contains several statements that are simply incorrect.
First, this experience has never been advertised as a guided walking tour or a tour with a licensed guide. Our listing clearly states that this is a private transportation and sightseeing service, not a guided tour. The service you received was exactly the service you booked.
Second, at no point during the trip did you ask for historical explanations. Our driver explained every destination, recommended the best viewpoints, restaurants, photo spots, and the most popular activities at each stop to help you enjoy your day.
Regarding Trümmelbach Falls, this statement is also inaccurate. You specifically told us that you had already visited the falls and preferred to spend your time walking through Lauterbrunnen and taking photos. Since vehicles cannot enter the walking path, we provided you with the recommended walking route, exactly as shown on the map.
The tour lasted 11 hours because you requested major changes to your original itinerary, including adding Jungfraujoch and extending the service far beyond the original booking. We completely reorganized our schedule to accommodate your requests, and the additional hours were accepted and paid for during the trip.
Describing our service as "just an Uber driver" is unfair. We provided private transportation, complete itinerary flexibility, local recommendations, restaurant suggestions, photo locations, waiting time, and continuous assistance throughout your journey. We did everything possible to ensure you enjoyed your visit.
A one-star review after we spent 11 hours accommodating your requests and extending the service far beyond the original booking is extremely disappointing. By requesting and paying for the additional hours, you confirmed that you wished to continue the experience under those conditions.
We respect every guest's opinion, but we also believe reviews should accurately reflect the service that was actually delivered. As a Swiss company, we believe fairness and honesty are fundamental. Unfortunately, this review does not represent the service we provided, and we trust future guests will read our listing carefully and judge our company based on the facts rather than inaccurate statements.
D
Drishti_A
June 23, 2026
Great tour to Grindelwald and Lauterbrunnen!
Had a great trip to Grindelwald and Lauterbrunnen. It was private, just the family. Everything was on time as we got picked up from the hotel. We also got great restaurant recommendations.
L
Lin_L
June 22, 2026
Private Tour to Grindewald and Lauterbrunnen
We had a great experience on our private tour to Grindelwald and Lauterbrunnen. The driver was very punctual and always ready to pick us up promptly whenever we finished our activities. There was a small mix-up at the beginning when we were dropped off at the wrong destination, but after I sent a text message, he called back immediately and quickly returned to take us to the correct location. His responsiveness and professionalism made the situation easy to resolve. Overall, we appreciated the reliable service and would recommend this tour.
事業者からの返答
Thank you for your review! We’re delighted to hear you enjoyed your day in Grindelwald and Lauterbrunnen. We appreciate your understanding regarding the initial mix-up and are glad our driver was able to resolve it quickly. Thank you for recognizing his professionalism and responsiveness. We hope to welcome you again on another Swiss adventure! 🇨🇭😊
– Swiss Journey Team
D
Deepak_K
May 27, 2026
Amazing Day trip to Grindelwald & Lauterbrunnen
It was a great experience. Very calm and nice person who was driving the car. He stopped the car multiple times on the way to grindelwald to take iconic beautiful pictures. Also guided us during the trip.
事業者からの返答
Thank you for your wonderful review! We’re delighted to hear you enjoyed your day in Grindelwald and Lauterbrunnen. Creating a comfortable experience and helping our guests discover Switzerland’s most beautiful viewpoints is always our goal. We truly appreciate your kind words and hope to welcome you back again in the future! 🇨🇭
8
812asiank
May 27, 2026
Amazing Private Swiss Alps Experience
We had a very enjoyable day exploring Grindelwald and Lauterbrunnen with our family group of 6. The VAN was a Mercedes and was clean, comfortable, and perfect for a private experience without the crowds of larger tours.
Our driver Ricardo was friendly, professional, and gave us great local recommendations throughout the day. He also shared helpful information about the places we visited and made the whole experience feel relaxed and personalized.
What we liked most was the flexibility to enjoy each stop at our own pace while having comfortable transportation between destinations. Pickup and drop-off directly at our accommodation made everything very convenient as well.
Overall, a very nice way to explore the Swiss Alps comfortably and privately.
事業者からの返答
Thank you for your wonderful review! We’re delighted to hear that you and your group enjoyed your day in Grindelwald and Lauterbrunnen. Providing comfortable private transportation, flexibility, and personalized recommendations is exactly the experience we strive to deliver. We truly appreciate your kind words about Ricardo and hope to welcome you back to Switzerland again soon! 🇨🇭
J
JAIMOHAN_T
May 24, 2026
Word of caution: this is...
Word of caution: this is NOT a private tour where you expect a guided tour without a big tour group crowd. This is basically like a premium taxi/hire service. The chauffeur will bring you around to places you wish to go, drop you there, and then pick you up when you are done. That's pretty much it!! If you are looking for a premium car hire for 6 hours, this is the one. But if you are looking for a private tour with a knowledgeable guide to drive you along, this is NOT.
Some of my experiences I wish to share so you can proactively avoid it. The package says 6 hours, but the night before our trip I received a WhatsApp message with the departure and return schedule which would make the whole trip (including travel) only 4.5 hours. I told them them about the Viator page and then they agreed to the 6 hours!!
Our chauffeur Mauricio was very friendly. We were picked up from our Airbnb and driven to Grindelwald. The car was in excellent condition with water bottles inside. We wanted to do some walking in the greenery and then explore Grindelwald town. So he dropped us at a spot from where we could do a walk down the mountain road to town. After about 2 hours he picked us up and drove us to Lauterbrunnen. Dropped us near the waterfalls, gave us an excellent restaurant suggestion, and he went off. After 2 hours he came back, picked us up and dropped us back to our Airbnb in Interlaken. So from pick up to drop it was about 6 hours in total.
We didn't really get to explore Grindelwald town as we loved the walk and seeing the scenery. One of the options Mauricio suggested was that we could spend longer than 6 hours, but he will have to go back as he has other bookings later in the day... and we have to take a train from Lauterbrunnen back to Interlaken. When you pay over 500 CHF for a "private tour" the last thing you want to do is to take a train to go back home :D so we declined the proposal. Both Grindelwald and Lauterbrunnen are awesome places to visit, and we will probably go and stay there a few days next time which will work out cheaper than the cost of this 6 hour chauffeur service.
事業者からの返答
Thank you very much for your detailed feedback and for sharing your experience with us.
We truly appreciate your comments and would like to clarify that our service is designed as a PRIVATE TOUR experience with a local driver-guide accompanying guests throughout the journey. The driver provides local recommendations, explains the areas visited, shares historical and cultural information, and is always available to answer questions during the tour. However, as clearly indicated in the tour description, the driver is not a licensed professional tour guide and therefore does not accompany guests personally during their walks or activities at each stop.
We would also like to kindly clarify that this WAS INDEED A PRIVATE TOUR, as the vehicle and service were EXCLUSIVELY RESERVED FOR YOUR GROUP ONLY, without sharing with other travelers or large tour groups. We would greatly appreciate if this aspect could be reflected more accurately in the review.
We also apologize for the confusion regarding the timing communicated the evening before your tour. Our goal is always to respect the full booked duration from pickup to final drop-off, and we are glad we were able to provide the complete 6-hour service as reserved.
At the same time, we are very happy to hear that you enjoyed Mauricio’s friendliness, the comfort of the vehicle, the scenic recommendations, and your time in Grindelwald and Lauterbrunnen.
Your feedback is very valuable to us and helps us continue improving both our communication and overall guest experience. Thank you again for choosing us during your visit to Switzerland.
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