究極の自動運転レールカーの旅

Thank you so much for your lovely review. We’re really glad you enjoyed cruising along the tracks and trying something a bit different. It’s great to hear the commentary added to your experience, and we’re happy the blankets helped keep you cosy on a cold day. We’re also pleased you enjoyed the coffee and bickie at the halfway stop. We appreciate you joining us and hope to see you back on the tracks again.

We’re sorry to hear that your experience didn’t match what you were hoping for. We take your comments seriously and have passed them on to our team to review. The photos shown online are taken along the same route, but the experience can feel different depending on weather, lighting, and the time of year. Even so, the areas you mentioned regarding cleanliness and comfort are not the standard we aim to provide, and we will be addressing this with our staff. Based on your experience in requesting a ride back with our staff instead of on the rail cart, we are now also purchasing a child seat in case this happens again. While many visitors enjoy the trip, we acknowledge that it isn’t the right fit for everyone, and we’re sorry it didn’t meet your expectations. Your feedback helps us improve, and we appreciate you taking the time to let us know. Ngā mihi nui.

Thank you for your review. We’re glad to hear you found the blankets helpful and enjoyed the facilities at Mamaku Station, but we’re sorry that other parts of your visit didn’t meet expectations. The temporary toilet at the starting point is used only when our main facilities are unavailable, and we understand it doesn’t offer the same standard as the amenities at Mamaku. Wet weather can make the journey feel quite different, and putting the plastic sidings down does reduce visibility. These covers are essential for safety in rain, but we appreciate your feedback about their condition and we had hoped to have had new ones back from the manufacturers by now. We’re also looking into improvements to our audio system so commentary remains clear even when the railcar is working harder on the track. The forested section of the line is naturally enclosed, and while many visitors enjoy the quiet native bush environment, we understand it may feel less scenic for some. Your suggestion about incorporating local art installations is a thoughtful one, and we have been in discussion with the local Iwi and others as to options that may be available for in the future. Thank you again for sharing your thoughts. Feedback like yours helps us continue improving the experience for all visitors. Ngā mihi nui.

Thank you for sharing your feedback with us. We’re really glad to hear you enjoyed the experience and appreciated the organisation, the tea and coffee, and the safety video. It’s great to know that you relaxing and not rushed journey. Thank you also for mentioning the commentary sounding a little muffled — that’s helpful for us to know and we will pass on the feedback. Personal headphones are a great suggestion, and we’ll look into ways to improve clarity for future guests. Thanks again for joining us, and we’re happy you enjoyed the trip along the tracks.

Thank you so much for your lovely review. We’re really glad to hear you enjoyed the experience and appreciated the blankets — they’re a small touch, but they make a big difference on those colder days. Our team will be happy to know their friendliness stood out to you, and we’re pleased the space felt tidy and welcoming. Thank you again for joining us, and we hope to welcome you back to the track again soon.

Thank you for your lovely review. We’re so glad you enjoyed the nature, scenery, and unique experience. Our team is happy to hear the process felt easy, even on a rainy day, and that you enjoyed the hot drinks. Thank you as well for your feedback about the bush trimming. We appreciate you pointing this out, and we’ll review those areas to make sure the views stay as open and enjoyable as possible. We’re delighted you found the experience worthwhile, and we hope to welcome you back for another cruise along the tracks.

Thank you so much for your lovely review. We’re really glad to hear you enjoyed such a relaxing few hours learning about Rotorua’s history. Our team will be thrilled to know they helped make your visit even better, and we appreciate you mentioning them so kindly. We would love to welcome you back for another cruise along the tracks.

Kia ora, and thank you for your lovely feedback. We’re delighted to hear you had a fantastic journey and enjoyed the commentary along the way.It’s wonderful to know it added to your experience. Ngā mihi nui for joining us — we hope to welcome you back again one day.