ティラナからベラトシティ城-ドゥレスとベルシュ湖日帰りツアー

This is a Fraud company. No one turned up. No one answered my calls. I want a full refund and compensation for my mental stress.

I contacted viator the day before and they assured me my tour was booked . I was at the designated area 10 mins before no tour came . No one contacted me and the viator support was of no help !

I booked the Day Tour from Tirana to Berat City Castle, Durres and Belsh Lake with Pleasant Albania on March 31 at 6:35 AM for the April 1 tour through Tripadvisor. I received both a reference number and confirmation number, so naturally I assumed the booking was confirmed and everything was arranged. However, by after 3 PM on the day before the tour, I still had not received any communication from the company regarding the pickup time or tour details. The pickup location was automatically set as Hotel Opera, but there was no meetup timing provided at all. I tried reaching out through the Tripadvisor chat but received no response. I then sent an email and still heard nothing. Eventually, I searched for their phone number myself and contacted them via WhatsApp. I did not receive a reply until after 6 PM, which was about 3 hours later, when I was told he was not in Albania and would need to check with the agency office. Shortly afterward, I was informed that only two people had booked the tour, so the tour would not proceed and I would receive a refund. I then asked whether he could help arrange a replacement tour company, as that is what a reputable company would have done by cancelling last minute, and he said he would ask his friend. I waited patiently for an update, but by around 8 PM I still had not heard anything, so I sent another message. After that, there was no response at all. Very irresponsible. Because of this, I had to scramble at the last minute to find another tour company on my own. Fortunately, I was able to find one that could still take me. Otherwise, I would have wasted part of my trip to Albania without being able to visit Berat, which was one of the main places I wanted to see. Cancelations can happen, but the lack of communication, failure to proactively inform confirmed customers, and complete absence of follow-up support made this a very frustrating experience. I would not recommend booking with this company based on how poorly this situation was handled.

Although the booking went well and was also confirmed, we could not contact the local organizer of the day trip. The morning of departure we waited for an hour but no one appeared unfortunately. Called and sent SMS messages but also got no response. Very bad experience so.

The experience did not exist because they did not come to the meeting point. Making him skip the whole trip and day. Terrible! Waiting for my refund

Tour beautiful guide very kind and very prepared, explained everything in perfect Italian! Great value for money!

Very nice village guide the whole tour everything went as I hoped I recommend it a lot