We did not do this trip as after difficulty finding pick up we found it to be a car with very little room in rear seat. We expressed our concern that we expected a bus. Also we were advised that we still needed to pay entry into port Arthur even when ticket showed entry was part of inclusions. We unfortunately lost our monies as there was no refund as it was within the 24 hrs. Operator stated that in itinary it stated that entry was not included. This was the most expensive port Arthur tour available yet not inclusive of entries only a driver & car. I would not recommend this tour.
Hi Sue, Thank you for your feedback. We are sorry to hear that you were disappointed with your experience. However, we would like to clarify that, as clearly stated on the Viator listing and in the booking confirmation, admission to the Port Arthur Historic Site is not included in the tour price and is payable directly at the site. The itinerary section of the listing specifically notes “Admission Ticket Not Included” for this stop. Our tours are also conducted in small vehicles as part of a small-group experience, which allows us to operate flexible tours and access locations that larger buses cannot. As the tour was operating as described in the listing and was ready to proceed, the decision not to continue with the tour was made on the day. For this reason, the booking falls under the standard cancellation terms. We appreciate your feedback and will continue reviewing our listing information to ensure everything is communicated as clearly as possible. Thanks Sella Silva Safe Travel and Tour Services











