Review: A Terrible Experience – Avoid This Excursion - Disappointing after doing so much research, does not match the description or reviews at all. Our horse riding excursion was a complete disaster, and we ended up cutting it short and demanding a van pickup halfway through. It was supposed to be a scenic ride to the beach and an underground water cave, but it turned into a stressful, commercialized nightmare. The Main Issues: Safety & Scenery: Instead of a peaceful trail, we rode along a dirty road, constantly passed by hundreds of noisy dune buggies and ATVs. At one point, we even had to cross a major highway. Aggressive Upselling: From the very beginning, we were heavily pressured to buy overpriced products (marked up 4–5 times their value) and expensive photo packages. We ended up pressured into spending $200 on merchandise and $50 in tips. Poor Horse Welfare & Equipment: The horses appeared malnourished, and the riding tack/equipment was in poor condition. Unprofessional Staff: While we were at the beach (which was swarming with aggressive peddlers), the guides actually rented our horses out to two buggy riders. When we asked to leave early, we had to wait 10 minutes for them to return. The guide lied and claimed the horses went to get water, he only took the 3 horses they were riding and left the other 4 at the beach. Transport Disorganization: After we demanded a van rescue, the driver did not take us straight back to the hotel. Instead, he drove us 25 minutes cross-country to the cave excursion starting point. I had to firmly insist that they return us to our hotel. The Verdict: This was so chaotic that we immediately canceled our dune buggy excursion scheduled for the next day. Save your money and look elsewhere. It is a shame because these seem like very nice people with truly good intentions, it just doesn’t come together well at all.
Thank you for taking the time to share your feedback. We take guest experiences very seriously, which is why we were surprised by several aspects of this review. After carefully reviewing our records and speaking with our team, we have been unable to verify the details described or identify an excursion that matches the circumstances outlined. Our horseback riding experience follows established routes designed to provide guests with access to the beach and natural attractions while prioritizing safety. We do not condone aggressive sales tactics, and our guides are instructed to treat all guests with professionalism and respect throughout the excursion. The welfare of our horses is extremely important to us. We maintain regular veterinary care, proper nutrition programs, and ongoing equipment inspections to ensure the health and safety of both our animals and our guests. We are committed to transparency and continuously encourage feedback from our customers. If you participated in one of our tours, we would welcome the opportunity to discuss your concerns directly and investigate them further. Please contact us with your reservation details so that we can review the matter thoroughly. We remain dedicated to providing safe, enjoyable, and authentic experiences for all of our guests.
