マルサ・アラム発マルサ・ムバラク船旅

Saw many turtles and a dugong...beautiful

We had a very nice tour and were able to observe dolphins, dugongs, and turtles – a truly great experience! Our guide was very friendly and kept us well informed during the tour. The pickup and transfer were also well organized overall. We had a nice day and enjoyed the tour. Thank you very much for the wonderful experience!

Everything done with great care and attention, you are in direct contact via WhatsApp and the operators respond immediately. On the boat, everyone spoke perfect English. They knew Italian within the limits of the communications important and necessary for the trip, but it was sufficient for the purpose! I recommend it without a shadow of a doubt! The pickup from the resort was done impeccably.

I do not recommend this organization! Unfortunately, apart from the low price, there is virtually no service or compliance. Before booking, I specifically specified if there was a sea turtle tour. I was expecting a full stop and the opportunity to swim with them in peace, as I had on a similar tour with another cameraman. In practice, the KRISTINA boat did come to a place where sea turtles and dugongs live, but it looked very different. After about 10 minutes of searching, we were able to see just one sea turtle and one dugong. However, within 2–3 minutes, the instructor ordered everyone to return to the boat immediately. After that, we were taken to a regular reef, where we spent almost two hours. For me and my family, it was a great disappointment. I want to mention the work of the instructor. Instead of helping tourists enjoy snorkelling, he almost constantly shouted, demanding that everyone sail strictly "steamboat". Any deviation to the side was accompanied by another shout and demand for immediate return to service. He seemed to be missing a leash and we were missing collars. This style of communication completely ruined the experience of the tour. When booking, we agreed in advance that we would pay for the tour by bank card. They told us it wasn't a problem. However, after the tour we were taken to the ATM and told that it was necessary to withdraw cash because the organizer wants to receive payment in cash. I find this treatment of clients unacceptable. The boat itself also left an unpleasant impression - it was dirty and clearly needed cleaning. I want to highlight the work of a photographer. For $30, we were given only four photographs, three of which were frankly unsuccessful and actually unsuitable. We also received a video of our family being present for only about two seconds, with the rest of the time occupied by complete strangers. For this price, I expected a personalized piece with our tour, not a general commercial in which we are virtually non-existent. The quality of this service is totally out of line with its price. To be fair to you, after my claims, the staff did try to rectify the situation and once again took us to a place where sea turtles and dugongs could be found. But again, we were only given a few minutes to observe, and then ordered back to the boat again. In more than 15 years of travel and numerous sea excursions, this was unfortunately the most unfortunate excursion. That's a shame, because the place itself is truly stunningly beautiful, and with the right organization, this trip could have been memorable. But the poor level of service, the lack of compliance, the rude attitude of the instructor, the unsatisfactory work of the photographer and the overall quality of the organization left a very negative impression. Which is why I can't recommend this company.

An unforgettable experience! Everything was absolutely amazing. The snorkeling was breathtaking, and seeing a dugong and sea turtles in their natural habitat was a dream come true. The staff were incredibly kind, professional, and constantly attentive, making us feel safe and well looked after throughout the whole trip. We highly recommend this experience to anyone visiting Marsa Alam. Thank you for such wonderful memories!

The whole trip was very well organized. Boat crew was professional (made sure everyone is safe and comfortable) and also friendly. It was definitely worth the money

Fun activity! We have seen dongo,s turtles and a group of dolphins. Very helpful guides, even for those who are not very good swimmers.

A very successful excursion🫶👍 From the booking to the pickup directly at the hotel, 2 snorkeling stops, outstanding service on board… everything was tip-top 👍🫶👍 Big praise to Ahmed our tour guide👍💪 We would book it like this again anytime👍👍

Incredible excursion! Saw turtles, manatees, and dolphins

Day filled with wonderful aquatic encounters