The described activity was different from the actual tour. The "guide" was constantly on his phone dealing with otber tours and his private messages like fridge delivery. As part of the tour there is a art book given to the customers. I expected to have stops next to the places where the drawing where made and to have guide talk about the artwork and the history about the place but what really happened is that he showed cemetery , court house, old church and then drove by Museim of Belize and said tbat if I wanted to go in I have to pay 10$ US and that the tour was over after only one hour when the described tour should be 2, 5 hours. I paid $140 CAN and I was really mad and started complaining so he took me inside the Museum of Belize and to the rum museim but again I was on my own he did not do the tour- I had to go and read on my own. Then he told me that we were supposed to stop in some autentic coffe shop but we did not because I said that I do lot like coffe. He should taken me there and explained that that was historic place and not just another spot to get coffee. There are other tours that take you inside the sity museum of Belize, rum museum and art museum with the tour and they cost $48 not $140. I feel was robbed and taken advantage of. I gave one star but it should be 0. Tuk tuk should reimburse me part of the price I paid. And Viatot should do investigation.
Dear Anastasiya, Thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations. At Tuk-Tuk Belize Tours, we take all reviews seriously and continuously strive to provide high-quality, memorable experiences for every guest. However, we would like to respectfully clarify a few important points to ensure accuracy. Your tour was conducted for approximately 2.5 to 3 hours, which exceeds the standard duration listed. We have tracking evidence on our tracking device and also in your email before the refund request that the tour was more thab 2hours. Our guide extended the experience beyond the scheduled time specifically in an effort to accommodate your concerns and enhance your visit. While you mentioned that museum entry was expected, it is important to note that museum admissions are not included in this specific tour listing. Despite this, our guide still made additional stops and facilitated your visit to both the Museum of Belize and the rum museum as a courtesy. The locations visited—including the historic church, courthouse, and cemetery—are all significant national heritage sites and form an essential part of Belize City’s history and storytelling experience. These are not random stops, but carefully selected points of cultural importance. Additionally, the signed art book by a local artist is included in the experience as part of our commitment to supporting Belizean creatives and providing guests with a meaningful cultural takeaway. Please note that the market value on the book is $35USD. We also want to acknowledge that we have already provided a partial refund, which covered our guided service portion. The remaining balance was allocated directly to local partners, including artists and vendors, who are an integral part of delivering this experience. We fully respect your right to share your opinion, and your feelings are valid. However, we must also respectfully state that certain claims made in your review do not accurately reflect the service delivered. As a locally owned business, we take great pride in our integrity, transparency, and the authentic experiences we offer. We remain committed to improving and hope that future guests will continue to enjoy the unique and culturally rich experiences that Tuk-Tuk Belize Tours is known for. Warm regards, Tuk-Tuk Belize Tours Team
