I recently attended a perfume-making experience at Betchworth Golf Club, and overall it was such a lovely and unique day. The set-up was beautiful — we were welcomed with water, optional Bucks Fizz or juice, and even coffee beans to smell between scents (who knew how helpful that would be!). The team explained everything clearly, from top, middle, and base notes to how to discover what suits you personally. We were then able to smell every scent on paper strips and score them on our own fragrance cards before organising them into “yes,” “no,” and “maybe” piles. It was a really fun and interactive process, and the ladies hosting were friendly, knowledgeable, and made everything feel relaxed and enjoyable. There were a couple of hiccups on the day — the event overran by more than an hour, which caused some people to miss lunch bookings, and there was a little difficulty around upgrading (even though the tables encouraged us to ask). Because of the rush at the end, my perfume was unfortunately blended incorrectly. However, what truly stood out to me was how brilliantly this was handled afterwards. I emailed Julie in the events team, and she couldn’t have been more helpful. She remade my perfume from my original fragrance card and sent it out to me promptly. Her customer care completely turned the situation around and ensured the experience ended on an extremely positive note. A huge thank you to the girls on the day and to Julie for the fantastic aftercare. Even with the small issues, what mattered most was how they were resolved — and in that respect, the company really shone. I left feeling valued as a customer, and I would 100% return and recommend the experience to others. Thank you again for a memorable and enjoyable day!











