Check that the itinerary is correct with driver as ours did not go to a place listed as advertised which was disappointing
Dear Mike thank you for your feedback. I am sincerely sorry to hear that you missed one of the locations listed on the itinerary. We always strive to provide a complete experience as advertised. I will immediately check with the driver to understand what happened—whether it was due to time constraints, weather, or a misunderstanding. Your satisfaction is our priority, and I would love to make this right. Thank you for bringing this to my attention." I sincerely apologize for the inconvenience and frustration caused. I understand your disappointment, and I have taken necessary action regarding the driver. I will not be providing any further bookings to that driver. Thank you for your understanding." Are you still in Sri Lanka, or have you gone back to your country? If you are in Sri Lanka, please let me know. I can come today and show you the floating market. I can come anytime you call." No problem at all! I hope you have a wonderful time in Ella; it’s a beautiful place. I am truly sorry again for the misunderstanding caused by the previous driver. Since you will be back in Colombo on Wednesday, please let me know when you are free. I would be more than happy to personally take you to the Floating Market and show you around to make up for the bad experience. Also, I want to assure you that I have stopped assigned any further bookings to that driver and have taken necessary action regarding this issue. Safe travels, and I look forward to hearing from you on Wednesday!"
