Gold trip was a no show after I was asked to reschedule. I rescheduled and again no show, I put a request for a refund and that was denied since they rescheduled again for the 17th and once again a no show. I contacted the person on WhatsApp and was told a refund would be issued but Viator said the company denied the refund due to it being rescheduled for 17th. It’s the 17th and still a no show, was told since the refund was already denied that it will not be changed and no refund issued. So gold trip keeps the money and viator go’s off what they say. Even me showing them messages from the driver on the WhatsApp. Very disappointed with this whole situation. I will not recommend gold trip or viator. Viator lost me as a customer but I’m sure one won’t matter but keep doing business like this and it will hurt your business in the end. Zero stars all around
S
Sunshine27643199154
March 10, 2026 · via Tripadvisor
Failed to show. Ignored contact.
0/5.
They contacted me by WhatsApp at 6:00 to say pick up was 7:40, for a 9:00 start.
I was ready at 7:30. by 8:00 no show, I sent message. This was ignored. I then tried to call. No answer. By 8:30 still no show. Another message ignored, another phone call ignored. 9.00 send email through TripAdvisor App. 9.05 call TripAdvisor. Operator calls tour operator. No answer. Operator emails Tour operator, 24 hours later still no response.
Avoid.
事業者からの返答
I’m very sorry you had this experience. This is clearly not the level of service we expect, especially when you were ready on time and made several attempts to contact the tour operator without receiving any response.
We completely understand your frustration and sincerely apologize for the inconvenience and disappointment caused. Your feedback regarding the lack of communication and the missed pick-up will be taken seriously.
H
Henna B
February 14, 2026 · via Tripadvisor
Safari was not a good choice for me.
The bus was disappointing. Plastic windshield you couldn't see through because it was dirty. And a kind of window secured with rope always blew.
事業者からの返答
Nous sommes désolés, mais je ne pense pas que ce problème soit lié aux déchets de rue ou au plastique.
T
tatianahG4467QQ
December 14, 2025 · via Tripadvisor
Great Tour Away from the Crowds
We took this tour on a Sunday morning, and it was great, very light traffic and a relaxed start to the day. The tour took us outside the busy tourist areas, which we really appreciated. We got to see beautiful nature, visit a plantation, and taste different fruits that had been picked the very same day.
The house tour was excellent; it was amazing to see how people live in the rural area. Our tour guide was very knowledgeable, and both the guide and the driver were extremely friendly and welcoming. The van was very comfortable, which made the experience even better.
We truly enjoyed the tour and would highly recommend it.
事業者からの返答
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the relaxed Sunday morning, the beautiful nature, plantation visit, and fresh fruit tasting.
It’s especially great to know that you appreciated the visit to the rural area and the house tour, and that our guide and driver made you feel welcome and comfortable. We’ll be very happy to share your kind words with the team.
Thank you for recommending us, and we hope to welcome you again in the future! 😊
B
BertbonAls
November 29, 2025 · via Tripadvisor
8 couples vacation together
We really enjoyed the City Tour, our tour guide was excellent, he was very informative and wanted to make sure we got to experience everything the tour offered. Our first stop was to an old Dominican home where we learned about turning coffee beans into coffee. This part of the tour could have been shortened, although it was very interesting to see the process, it was to long and the mosquitoes were terrible. We enjoyed the stop at the school and loved the hugs we got from the children. The city market was an experience too.
1人が参考になったと回答
事業者からの返答
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the City Tour and that your guide made the experience informative and enjoyable while ensuring you experienced everything the tour had to offer.
We appreciate your feedback regarding the visit to the traditional Dominican home. We are always looking for ways to improve our tours, and your comments about the duration of this stop and the mosquitoes are very valuable to us.
It is wonderful to know that you enjoyed visiting the school and meeting the children, as well as experiencing the local city market. These authentic cultural interactions are some of the highlights we love sharing with our guests.
Thank you for choosing GoldTrip. We hope to welcome you again on another adventure in the Dominican Republic!
6
61evgeniyae
November 27, 2025 · via Tripadvisor
Excellent trip
Both the guide and driver were very nice and helpful, the tour was diverse and we enjoyed seeing both the beach and the mountains. Enjoyed delicious lunch in a traditional house and all the rum, chocolate and fruit tasting.
1人が参考になったと回答
事業者からの返答
Thank you for your wonderful review! We are delighted to hear that you enjoyed the tour and had a great experience with both our guide and driver. It's great to know that you appreciated the diversity of the tour, from the beautiful beaches to the scenic mountains.
We are also happy that you enjoyed the traditional Dominican lunch and the tastings of local rum, chocolate, and fresh fruits. Sharing the authentic flavors and culture of the Dominican Republic with our guests is one of our favorite parts of the experience.
Thank you for choosing GoldTrip. We hope to welcome you back for another unforgettable adventure soon!
D
Deanna S
November 17, 2025 · via Tripadvisor
My experience on this tour was amazing. Everything was organized, professional and worth every penny. Had fun! Recommend
We went on the safari tour. Very organized and professional. We had a good time. The organizers were fun and communicative. We had a lot of fun
事業者からの返答
Thank you for your kind review! We are thrilled to hear that you enjoyed our Safari Tour and had such a great time with us. Providing a well-organized, professional, and fun experience is always our goal.
We're especially happy to know that our team was communicative, entertaining, and helped make your day enjoyable from start to finish.
Thank you for choosing Magical Trips RD. We truly appreciate your support and hope to welcome you back for another unforgettable adventure in the Dominican Republic!
A
AleCMilano
November 17, 2025 · via Tripadvisor
Excursion to the cigar factory and typical places
Edward one and Edward two are super! Beautiful excursion with sympathy and super organized in detail!
Thanks for everything chicos!
事業者からの返答
Thank you so much for your wonderful review! We are delighted to hear that Edoardo and Edoardo made your experience so enjoyable. It means a lot to us that you appreciated the organization, attention to detail, and the fun atmosphere throughout the excursion.
We will be sure to share your kind words with them.
G
Gani101010
November 16, 2025 · via Tripadvisor
Tour around DR
It was a good experience. Our tour guide was very knowledgeable on the stops that we went. My favorite experience was the cigar since we got to make our own and take it with us. Only thing is it was a private car that took us.
事業者からの返答
Thank you so much for your wonderful review! We are delighted to hear that Edoardo and Edoardo made your experience so enjoyable. It means a lot to us that you appreciated the organization, attention to detail, and the fun atmosphere throughout the excursion.
We will be sure to share your kind words with them.
S
stvent2023
November 14, 2025 · via Tripadvisor
The macaque beach phenomenal waves
I really liked the route very nice places, I liked the mobility is exotic and fun you should also visit it ....,.
1人が参考になったと回答
事業者からの返答
Gracias por esas palabra nos agrada saber que le gusto el tours.