Not many passengers but host made us feel welcomed. He tried to make fun of small group. We’re older but young at heart.
事業者からの返答
Thank you so much for sharing your experience with us! We’re very happy to hear that you felt welcomed and had a great time on our Party Bus Night Tour. At Rumba Punta Cana, no matter the size of the group, Rumba is all about having fun and enjoying the experience! It was a pleasure having you with us, and we hope to welcome you back for another amazing night in Punta Cana!
L
Letitia_K
August 17, 2026
My husband wallet was stolen during this trip and have reason to believe it was by one of the people who was hosting
My husband wallet was stolen. Later one of the people who was hosting the party bus contact me after 9 pm claiming his wallet was left at Hard Rock Cafe. How did Hard Rock Cafe know to contact the people who operate the party bus? Really sketchy! My husband got his wallet and his money stolen and social security card. I definitely wouldn’t recommend.
事業者からの返答
We are sorry to see this review, but we must respectfully clarify several important facts, as the implication that our company or staff may have been connected to the loss of the wallet or its contents is completely unfounded.
Members of this party arrived for the tour in a highly intoxicated state, which unfortunately caused several disruptions throughout the evening and affected the experience and logistics of the tour for other guests. Despite this, our staff remained professional, patient, and respectful while assisting them throughout the entire experience.
Regarding the wallet, Hard Rock Cafe is one of the scheduled establishments visited during our tour, which is exactly why their staff knew how to contact us. The following day, Hard Rock Cafe personnel informed our team that a wallet had been found that appeared to belong to one of our guests. Since we were the tour operator who brought the group to the establishment, we were contacted so that we could reach the guest.
Our team then contacted the customer as a courtesy, informed her that the wallet had been found, and explained exactly where it could be retrieved. The wallet was never in the possession of our company or our staff.
The customer requested that we personally deliver the wallet to her hotel. We explained that it remained at Hard Rock Cafe and that the owner needed to retrieve it directly from the establishment, as the delivery of lost personal belongings is not part of our services.
We cannot verify what the wallet contained before it was lost or what may have been missing when it was recovered. Therefore, suggesting a connection between our company and allegedly missing money or documents is both unsupported and unfair.
We have retained documentation of our communications regarding the recovered wallet, as well as documentation concerning the circumstances surrounding this party during the tour.
We understand how upsetting losing a personal belonging can be. However, in this situation, our team acted responsibly and in good faith by helping the guest locate an item that had been found by an independent establishment.
We remain committed to providing a safe, professional, and enjoyable experience for all our guests.
L
Lina_Pantoja27
August 6, 2026
The experience was quite pleasant!!
Spectacular, the guide was very kind, kept to the schedule, took us to the 3 places mentioned in the itinerary, we were treated extremely well at the locations, they gave us the corresponding drinks, and the time was correct!!!
事業者からの返答
Muchas gracias por su buen comentario , nuestro compromiso es garantizar que su experiencia haya sido la mejor.
T
Tracey_F
July 16, 2026
Party bus ride
I enjoyed the bus ride, but the bars were not my style. The Captain was very entertaining. I enjoyed my family the most.
L
Lisa_F
July 16, 2026
Party Bus in DR
Great experience with Julio! We went to three different bars and ate dinner first. The music was amazing!
C
Compass56460524492
June 14, 2026
Great experience
Was a great time. Julio is one the coolest people have had the pleasure of meeting. Made me and my girlfriend feel like family
D
Dillon_O
June 14, 2026
Best bar hopping
It's was the best friendly staff made sure we was good bars were nice they arrived on time would recommend
Q
Q8033WKcamilap
June 7, 2026
The best night tour
Everything was perfect!!! We loved everything. Everyone was very pleased and very happy. Honestly, my expectations were exceeded. We received much more; it was a very unique experience.
J
Juanita_J
June 6, 2026
A must do great experience.
The host and hostess were awesome. Lively crew. The music and entertainment were great! Everyone was very friendly and polite.
1
177sola
March 1, 2026
See other options
They picked us up 45 minutes late, on the bus they gave us very loaded drinks and did not ask us how we wanted it
At the first stop we stayed less than 30 minutes, we did not finish the meal and we had to leave. At the second stop there was a very good party, but we could hardly dance, because of the people and because the guide told us that we had to be careful with the men of the party because a tourist was sexually assaulted.
At the last stop it was less than 60 min, we were told we were leaving and waited almost 15 min stops.
The guide was friendly but a little intense in approaching tourists, we felt uncomfortable
I would not recommend that this activity
事業者からの返答
Estimado cliente,
Gracias por compartir su experiencia con nosotros. Lamentamos sinceramente que algunos aspectos del tour no hayan cumplido con sus expectativas.
Esa noche surgieron algunos contratiempos operativos que afectaron ciertos horarios de recogida, lo que ocasionó el retraso en su transporte. Nuestro personal les explicó la situación en el momento, sin embargo, pedimos disculpas por cualquier inconveniente que esto haya podido causar.
En cuanto al tiempo en cada parada, normalmente seguimos un itinerario establecido para que todos los participantes puedan disfrutar de cada lugar. No obstante, en ocasiones los tiempos pueden variar ligeramente dependiendo de la logística del grupo y la coordinación del transporte durante la noche.
Respecto a nuestro guía o animador, nuestro equipo está capacitado para ser cercano, amigable y motivar a los clientes a disfrutar la experiencia. Sin embargo, lamentamos si en algún momento su forma de interactuar pudo resultar incómoda. Tomaremos muy en cuenta su comentario para continuar mejorando nuestro servicio.
Sobre el comentario relacionado con los hombres en el lugar y la posible agresión, consideramos que pudo tratarse de un malentendido. Nuestro tour se enfoca en brindar una experiencia segura, por lo que nuestro personal siempre está atento a la seguridad de nuestros clientes, ofreciendo recomendaciones preventivas con el objetivo de evitar cualquier situación incómoda o de riesgo.
Agradecemos mucho sus comentarios, ya que nos ayudan a seguir mejorando la experiencia que ofrecemos a nuestros visitantes.
Atentamente,
Equipo Rumba Punta Cana Night Tour
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