Simple and practical application for visiting Lille. It doesn't cost much and it allowed me to easily see the important places with Google Maps. I found several very interesting places that I would never have found on my own. Very happy with the experience
K
Karen_C
September 10, 2026
The ticket downloaded ok...
The ticket downloaded ok but then nothing happened . Only phone could see arrows on the map by when I linked to google maps All I got was directions to the start, no highlights or route as shown in the tour info. I shared the tour with my sister and she did get the route and symbols but no information about any of them. We ended up just entering the names of streets into AI and getting info that way. Don’t waste the money.
事業者からの返答
Thank you for your feedback. We’re genuinely sorry that the tour did not work properly on your phone.
In rare cases, the phone settings, browser configuration or the way Google Maps handles external maps can prevent the tour from displaying as intended. Unfortunately, this seems to have been the case here, even though the tour displayed correctly on your sister’s phone.
We completely understand how frustrating this can be when you are already out exploring the city.
For completeness and fairness, we would just like to mention that as soon as you contacted us about the issue, we immediately issued a full refund of your purchase.
We are sorry we couldn’t give you the experience we intended, and we appreciate your feedback as it helps us continue improving the tours and their compatibility across different phones.
B
B2690MJangelat
July 31, 2026
Bad choice - self tour
Really bad very difficult to follow the map as there are no street names on it very difficult to understand where your supposed to go
事業者からの返答
Thank you for your feedback. We're sorry to hear that you found the navigation difficult.
Just as a reminder, the tour opens directly in Google Maps, so you can use your preferred map view (with or without street names, satellite view, etc.), and your own location is always shown on the map to help you navigate from one stop to the next.
We're disappointed that this wasn't clear enough during your visit. Please remember that we're always available to help during the tour. It's very important to us that every customer has a 100% successful experience, and we're always happy to provide assistance if something isn't working as expected.
We sincerely hope you still enjoyed discovering the city, and if you ever decide to try one of our tours again, please don't hesitate to contact us directly. We'll be delighted to help and make sure everything goes smoothly from start to finish.
C
Curiosity23644516551
June 14, 2026
Not available for download
Map could not be downloaded, therefore not successful
事業者からの返答
Bedankt voor uw feedback. Jammer om te horen dat de kaart op uw toestel niet kon worden gedownload. Helaas kan dit in uitzonderlijke gevallen voorkomen door de grote verscheidenheid aan telefoons en softwareversies, waar wij niet altijd volledige controle over hebben. Gelukkig gebeurt dit maar zelden.
Wanneer klanten ons hierover contacteren, helpen we altijd zo goed mogelijk en als het probleem niet opgelost kan worden, betalen we uiteraard terug. Daarom bieden we ook meerdere manieren aan om ons te bereiken (e-mail, telefoon, enz.), zodat we samen altijd naar een oplossing kunnen zoeken.
Het is dan ook jammer om meteen een puur negatieve review te ontvangen zonder eerst contact met ons op te nemen. We doen er alles aan om iedereen een fijne ervaring te bezorgen.
We hopen u in de toekomst toch opnieuw te mogen verwelkomen, deze keer met een goed werkende telefoon en een veel positievere ervaring!
A
alisonv448
June 14, 2026
Save your money and just go for an unguided wander
We followed the icons, and found the places as listed, but 2 were closed (bars) and the other terrace bar, Mama Shelter, although vibey and friendly, did not have a view as promised.
The buildings were beautiful, but we could have found these by wandering around anyway.
There was a park, which was very underwhelming, and the City Gate, although impressive, was obviously used as a toilet during the night!
We did simple stumble across other interesting sights by accident, while walking.
I would say, save your money and just wander around Lille, you will find lots of beautiful buildings and bars on your own.
事業者からの返答
Thank you for taking the time to share your experience. We’re glad to hear you enjoyed Lille’s beautiful architecture and discovered some interesting places during your walk.
We’re sorry that a couple of the bars were closed during your visit. As these are independent businesses, their opening hours can occasionally change without notice. We’ll also review the information about Mama Shelter to make sure our description sets the right expectations.
Our tours are designed to highlight a curated route with stories, hidden gems, and interesting locations that many visitors might otherwise miss. Of course, one of the joys of Lille is that it’s also a wonderful city to explore freely, and we’re happy you enjoyed doing that as well.
If you had contacted us during or after your tour, we would have been happy to help or find a suitable solution. We hope we’ll have the opportunity to welcome you on another tour in the future and provide an even better experience.
T
T6143OValid
May 17, 2026
I advise against it!
Not up to date. In today's world, it should work in real-time. Instead, a primitive map.
事業者からの返答
Liebe/r T6143OValid, vielen Dank für Ihr offenes Feedback. Unser Guide ist bewusst einfach gehalten: eine sorgfältig kuratierte Route, die sich direkt in Google Maps öffnet — ohne zusätzliche App, ohne Ablenkung. Wir verstehen, dass dieses Format nicht für jeden die ideale Lösung ist, und das akzeptieren wir völlig. Unsere Philosophie ist eindeutig: nur zufriedene Kunden! Die große Mehrheit unserer Besucher ist von diesem Konzept begeistert — aber falls Sie nicht die Erfahrung hatten, die Sie erwartet haben, schreiben Sie uns einfach eine kurze E-Mail an hello@selfgui.de und wir erstatten Ihnen den Betrag, ohne jede Diskussion. Das Selfgui.de Team
S
Stephen T
May 11, 2026
We enjoyed the walking tour. The belfry is a must do. The Grand Place was another highlight. Such a beautiful city! I
Simple. Easy to follow. It would be ideal if the suggested path was in Google maps as one path.
事業者からの返答
Thank you so much, Stephen! We're thrilled you enjoyed exploring Lille with us — the Belfry and Grand Place are truly unmissable gems. We appreciate your suggestion about the Google Maps path; great news is the tour already opens directly in Google Maps, and tapping the route icon lets you navigate all stops in sequence. We hope to welcome you back for another adventure! The Selfgui.de Team
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Cengiz G
May 3, 2026
Easy to follow, fun and enjoyable 🤩
Enjoyed this walk around the town! Great way to spend a leisurely afternoon walking around this cracking town!! Advisable to to some comfy footwear and some steps put into this walk!!
Enjoyed, well worth the small cost 👍🏻
Thanks 🤩
1人が参考になったと回答
事業者からの返答
Thank you so much, Cengiz! We're delighted you had such a fun and enjoyable afternoon exploring the town with us! Your tip about wearing comfy footwear is absolutely spot on — great advice for future explorers! 😊 We hope to see you on another Selfgui.de adventure soon! The Selfgui.de Team
N
NatDeBa
April 18, 2026
Nicely mapped out tour - as far as we have been able to do it.
Received the link quickly.
Opened on the right date and be able to do part of the walk.
At the citadel we visited the zoo and closed Google Maps to save the cell phone battery. That part was a nice walk, not yet through the historic center.
After that, the walk could not be opened.
It's too bad.
事業者からの返答
Hartelijk bedankt, NatDeBa! We zijn blij dat u de tour mooi uitgestippeld vond en dat de link vlot aankwam. Het klinkt als een heerlijke dag met een bezoek aan de dierentuin bij de citadel — Lille heeft zoveel te bieden! We hopen u snel terug te zien voor de volledige route. Tot dan! Het Selfgui.de Team
N
Nicole R
March 17, 2026
Easy, fun, and enjoyable!
We had a wonderful experience. Easy to use and fun places to visit. We went to at about half the locations on the route, but all of them are within an hour or less walking distance. Easy to follow, great locations, fun facts, lots of memories!
1人が参考になったと回答
事業者からの返答
Thank you for your kind words, Nicole! We're so happy you had a wonderful experience and created so many memories exploring Lille. It's great that even visiting half the locations made for such a fulfilling day — there's always more to discover on your next visit! The Selfgui.de Team
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