鎌倉・江ノ島・横浜 : 東京から日帰り旅行

We are sorry to hear that your experience did not meet your expectations. We would like to clarify that this product is not a formal guided tour, but a private driver-guide service (one person). It includes private transportation from your hotel to the sightseeing areas of Kamakura, Enoshima, and Yokohama, with use of the vehicle throughout the scheduled service period. Formal guide service is clearly listed in the exclusions of this product. The service is designed to provide comfortable private transport with basic assistance, rather than full professional guiding at each stop. That said, we do take your comments about communication seriously and will review them internally.

Hi Roberto. Thank you very much for taking the time to share your feedback and for rating us. Your comment is very helpful. We’ll consider offering an optional licensed guide for those who would like more historical and cultural explanations along the way. We truly appreciate you choosing to travel with us and hope you still enjoyed your day trip.

Thank you very much for your kind review, Valerie! It was a pleasure supporting you for your family's day trip, and we’re very glad to hear that the communication and pre-trip planning made things smooth for you. We were especially happy to help work your exhibition stop into the itinerary and find the best timing and route for your day. =) If you visit Japan again, we would be delighted to welcome you back and help you explore even more places. Happy New Year in advance!

Thank you very much, Therese, for your kind words and for taking the time to share your experience. We’re delighted to hear that you enjoyed your day exploring with Kei and that everything went smoothly throughout your journey. Yokohama Chinatown is always a fascinating stop, and we’re glad you made the most of your visit there! It was a real pleasure assisting you, and we hope to welcome you again on your next trip to Japan.