プライベート空港送迎-カンクン片道
説明
空港送迎サービスを選ぶ理由 お客様の快適性、安全性、そして時間が重要—ここに私たちの特徴があります。 プライベート&パーソナライズ 乗り合いバンもなければ、待ち時間もない。 ドア・ツー・ドアサービス付きの清潔でモダンな車両で、グループだけで旅行できます。 Always On Time フライトをリアルタイムで追跡します。 ドライバーは、早くても遅くても、ストレスなく、待つことなく、その場にいてくれます。 快適&クリーンな車両 エアコン完備のバンは広々としており、手入れも行き届いています。ご家族、カップル、グループでのご利用に最適です。 ファミリーフレンドリー ベビーカー、チャイルドシートはリクエストに応じて無料でご利用いただけます。 グループのすべてのメンバーに安全と快適さを提供します。 絶え間ないコミュニケーション 異動前、異動中、異動後も連絡を取り合います。 WhatsAppまたは電話で明確な指示と迅速なサポートを提供します。 -スムーズな到着のために今日予約する 着地した瞬間から休暇を始めましょう。後は私たちが対応します。
ツアーオプション
ハイライト
含まれるもの
集合場所と時間
カンクンホテルゾーンとカンクンダウンタウンのホテルからの移動を提供しています。Airbnbにご滞在の場合は、移動を整理するために完全な住所をお知らせください
旅行者の評価
重要情報
- 車いす対応
- 幼児や小さなお子様は乳母車やベビーカーに乗せることができます
- 幼児用の座席があります
- 送迎は車いす対応です
- すべてのエリアは車いす完全対応です
- あらゆる体力レベルの方に適しています
- 空港税を忘れずに支払う 25米ドル 必須 25,00米ドル
- 空港税を忘れずに支払う 25米ドル 必須 25,00米ドル
レビュー(11)
Didn't respond right away. Prepaid and then surprised me with an airport tax. Why surprise customers?
honestly, the service was great. The driver showed up right on time and kept in touch with me the whole way, which I really appreciated. Our driver Laura was super friendly, like really easygoing, and she even waited for us 25 minutes which was honestly so nice of her. We hooked her up with a good tip of course. Just overall a really smooth experience, no stress at all
My friends and I were very satisfied with the service kindness and punctuality I highly recommend
Excellent service, service and especially punctuality, if I rehire this agency
The service was excellent. The driver was on time for us, and he was very kind.
I booked this transfer and then found out they will charge me additional 25 usd for entering the airport (what?). I didn’t have a direct contact of the driver. After the driver arrived they didn’t notice me. We were 10 min late and driver left without a notice. Eventually they contacted us saying the driver already left. We ended up taking uber which was 3 times cheaper and still pretty comfortable. The provider told me they have no problem to give me a refund, but now they are just not responding. I don’t recommend this transfer
The driver didn’t show and I’m waiting for a refund. The driver was hard to find once I contacted the number they said someone was on the way and then got a text saying the driver got into an accident wouldn’t show.
Dear Customer, good afternoon. We truly appreciate your feedback. Please do not worry — your refund is already being processed. We sincerely apologize once again for the situation and remain at your service for any additional questions.
This is the second time I have used the services of this agency, and I am very satisfied with the service and the punctuality of the transportation. Special thanks to Carlos, the driver who provided us with excellent service.
Communication with the agency was very good and the logistics, in general, worked well. There was a slight delay in shipping the transport, but outside that detail the service was satisfactory. The driver's treatment was very friendly, which is greatly appreciated. I believe that, even when paying airport taxes, the service was convenient and allowed me to save a little money. It is important to read carefully what the service includes and does not include before hiring it.
I don’t think this is a real company. The driver was extremely late. We paid on Viator but when we got to the hotel the driver said we didn’t pay, and that he doesn’t for the company. We offered to pay him again using a card. He says we could use a card but it had to be paid in MXN. When I put the amount in my conversation calculator it was $15.00 more than the amount asked. I feel like I was scammed
Dear client, We have reviewed your case thoroughly and we sincerely regret what occurred yesterday. However, we would like to clarify that the situation presented and the charge made by our driver correspond to the airport taxes, which were not unknown to you from the beginning, as this information was communicated through multiple channels. Specifically, the USD 25 airport tax is clearly stated through the following means: In two sections within the Viator platform: The “Included and Not Included” section. The “Information you should know about us as a provider” section. Additionally, at the time of payment, the platform issues an alert displaying the information you must acknowledge regarding us as the service provider, where the USD 25 airport tax is explicitly stated. Furthermore, this information was also sent to you via message through the platform and directly to your mobile phone. For this reason, this charge is not a hidden fee, and it was communicated clearly and repeatedly. Additionally, we would like to clarify that the 15-minute delay in dispatching the transportation unit occurred because incomplete information was provided in your reservation. You contacted us upon your arrival to inform us of your drop-off location, which was not provided at the time of booking. This information is strictly necessary, as we cannot assign or dispatch a transportation unit without confirming the exact drop-off location. This procedure is in place to ensure the safety of both our clients and our drivers, as it allows all parties to clearly understand the route and service details. Unfortunately, the form was not completed as required at the time of reservation, which temporarily complicated the coordination of your service. We would also like to note that we attempted to contact you by phone in order to speak directly and resolve the situation more efficiently; however, we were unable to reach you. Ultimately, all the missing information was confirmed by you via written messages, which allowed us to complete the coordination of the service. We fully comply with all Viator quality standards, and based on the above, we believe this situation results from a misunderstanding rather than from any failure to disclose information on our part. Thank you for your understanding. Kind regards,
