福岡ナイトツアー：ガイド付き屋台、地元居酒屋＆リバークルーズ

Thank you so much for this wonderful review, Sharavan! We're delighted Manami's friendliness made the evening so enjoyable, and that you got to try great drinks, food, and even catch the festivals along the way. What a fun, unexpected bonus! We hope to welcome you back to Japan again someday!

Thank you very much for joining our "Fantastic Hakata Night River Cruise Local Japanese Pub Yatai" tour and for taking the time to share your valuable feedback. We sincerely apologize that our service fell short of your expectations and caused you inconvenience and frustration. Reading your review was an important wake-up call for our entire team. We deeply regret the following points where we clearly caused you significant trouble: Unexpected Additional Costs We failed to clearly communicate that, in addition to the $170 tour fee, there were separate costs for the subway, the cruise (¥2,000), and meals and drinks at the Izakaya (at actual cost). We understand why you felt, “This isn’t what I signed up for!” and we sincerely apologize for these unpleasant surprises. Guide’s Lack of Leadership Your comment about being asked, “Shall we take the subway?” or “What would you like to eat?” is absolutely valid. The purpose of a foodie tour is to remove the burden of decision-making from the participants. Asking you to choose from a menu you couldn’t read was inappropriate, awkward, and failed to fulfill the guide’s role. This reflects a shortcoming in our training. Moving forward, we will standardize these basic practices in our manuals and ensure all our guides are fully aware of them. Tour Timing Delay While we are glad you enjoyed the “kamameshi,” it is unacceptable that a dish requiring one hour to cook delayed the tour by over an hour. We deeply regret affecting your schedule. We will ensure guides have a better understanding of cooking times and can manage the experience so that meals are enjoyed without affecting the tour flow. Of course, we greatly appreciate your positive comments about the guide being “very nice” and the food being “very good.” However, these are the minimum expectations. The issues you raised, such as unclear costs and lack of guide control, represent serious shortcomings in our service. We have taken your feedback very seriously and will implement the following improvements immediately: ・Clearer communication of costs ・Strengthened guide leadership ・Strict adherence to the tour schedule Once again, thank you for your valuable feedback. Your comments provide us with precise guidance to improve our services. Should you visit Japan again, we are committed to providing you with a smooth, enjoyable, and professional experience that will fully meet your expectations.