I was disappointed that we could not go up the stairs in the light house.The guide was not aware that this had closed . Furthermore I was told that I had an English speaking guide and he knew very little English
Hi Flore We sincerely appreciate you taking the time to share your experience with us. We are truly sorry to hear that your visit did not fully meet your expectations. Regarding the Lighthouse, the stair access you mentioned has unfortunately been closed for quite some time. Even so, the visit is complemented by the panoramic views from the highest accessible point, which remains open primarily for the safety of our passengers. Concerning the guide, we offer our sincere apologies. As a growing company, we are currently training new team members, and nerves may have played a part on this occasion. Please be assured that our other guides have years of experience and the appropriate certifications. We genuinely value your feedback, as it helps us identify not only our strengths but also areas where we can improve in order to provide a better service. We hope this situation does not leave you with a negative impression of the beautiful port of Mazatlán. Kind regards Tour Time Mazatlán
