The company "Giuseppe" reached out to me a day before my planned excursion, asking if they could reschedule for the next day due to internal conflicts. Though this was an inconvenience, I told them it was okay to reschedule.
When the next day came, we were forced to take public transportation because we could not reschedule the private car service we had originally planned to take us to the meeting point. During our route, the train experienced a significant delay, meaning we would not have made it to the meeting point in time. I informed Giuseppe and requested a refund, but he stated that this was not grounds for one due to not notifying the company within 24 hours.
I explained that I originally had private transportation which I had to cancel on their behalf, and that I was not given 24 hours notice when they had to make changes due to unforeseen circumstances, but I still tried to be accommodating. Ultimately, Giuseppe ended up ignoring me after a brief back and forth.
Even if a full refund wasn't possible, a partial refund or at least an attempt to reschedule for another day would have gone a long way. Questionable practices and being inflexible with customers who were initially flexible with you is why I wrote this review.
A
Allison_K
July 11, 2026 · via Viator
Fantastic day!
Loved the small group environment. Communication from the skipper, Jacopo, was exceptional. They showed us some beautiful caves and grottos, and found amazing spots to swim. We appreciated that everything was provided so we did not have to remember to bring anything or have hidden costs (ex. Boat docking fee at Capri). Would highly recommend!
6
677vivienk
June 22, 2026 · via Tripadvisor
Capri small boat tour
Stefano and Gabriele were excellent guides and made a long day a really enjoyable experience. No request was too small and they had a lovely manner about them.
L
Liz_S
June 16, 2026 · via Viator
Best tour of Capri!!!
We had the most unbelievable experience today. Achilles was an amazing skipper!! He was totally a big part of our experience as well as the boat driver. We had two children with us and they enjoyed every minute of it. 10/10 would recommend and we will be back!!
Also big thumbs up for the playlist. The music was great. You can’t beat this tour.
J
Janene_P
May 30, 2026 · via Viator
The beauty of Capri and...
The beauty of Capri and the sea stands out. Stunning, magnificent, historic. Be aware that the bulk of the day is being on the Island of Capri. This is important because if you opt to not go to the Blue Grotto (weather, line, operating hours), there are only three other activities to do, which are eat, drink, and shop. While that is okay, the day trip is rather expensive.
About our journey, the captain and concierge for the day were cordial, kind, and confident crew, but did not provide the level of explanation about the day or guidance that I would have preferred. The boat was very nice. Four star is accurate as the day and scenery were spectacular.
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Leslie_H
May 25, 2026 · via Viator
Not What Expected.
Marco was fun and engaging. But this trip was not as described in words or in the photos. Our small boat was packed full with 12 people. There was only enough room for 4 people to be in the sun during the trip. We never had the opportunity. The small boat was simply too crowded. It would have been a nice trip for 6 people, but 12 people made it difficult to enjoy the views and the sun.
The "rich brunch and aperitivo featuring local delicacies, all while toasting with homemade Prosecco and Limoncello" was not what we got. We had beer, crackers, and small caprese sandwiches. There was no brunch, fruit or pastries like were shown in the photos. The champagne was brought out as we began to return to Positano while in rougher waters. I would not recommend this trip to others. I was lured in by the photos and description. I think they packed the boat for more money, not for the pleasure of the people on board.
事業者からの返答
Ciao Leslie !
Thank you for your feedback. We are glad to hear you appreciated Marco and enjoyed the atmosphere onboard.
That said, the tour operated exactly within the authorized capacity and as described. It is also worth noting that this booking was purchased during a particularly strong promotional offer and, naturally, larger and more exclusive boats exist at very different price points.
The aperitivo/brunch service included local snacks, sandwiches, prosecco, limoncello and drinks, all of which were regularly served onboard.
We are sorry that some aspects did not match your personal expectations, but we cannot agree with the statement that the experience provided was substantially different from what was advertised.
J
Junou_O
May 13, 2026 · via Viator
The Best Way to See Capri
Great experience with Marco! My husband and I booked this for our honeymoon while in Positano. The day was sunny but not too hot. The sandwiches provided for lunch were amazing and the drinks kept flowing. We also got to see all the beautiful sights while Marco explained the history and significance in an organic conversation. We were given time to wander and shop in Capri for a few hours before returning. Most importantly, we were a small group of 3 couples who didn’t know each other and everyone turned out to be so nice. I highly recommend this day trip and will be doing it again when we return to Positano!! 🚤🍋🇮🇹
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Mary_B
May 5, 2026 · via Viator
Must do!
We had an amazing tour. Antonio was the perfect skipper for our group. We had the best time and made new friends. We will definitely tell our friends to ask for Antonio for a wonderful day from Positano to Capri. 🍋🇮🇹
M
Mike_D
June 26, 2025 · via Viator
Andrea is the best skipper
Andrea was a great skipper. He made the trip with alot of information and history. He could not have been more pleasant and accommodating. The trip was a beautiful and the amount of time on the island of Capri was just perfect.
R
Ryan_W
May 26, 2025 · via Viator
Andrea the boat captain...
Andrea the boat captain and his second in command were very professional and friendly. The entire trip felt comfortable and not rushed. The food and drinks were plenty and the boat was in tip top shape.
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