We enjoyed the day trip. There was just my husband and I and another two people so very private. They picked us up right at our hotel so we didn’t have to worry about getting to a meeting point. It was great to see Pisa and Florence. I only give it 3 stars because we were unable to get into the museum to see the statue David. That was disappointing. There was a “miscommunication” between this tour company and the museum. We waited and in the end had to leave.
I would like to note that our tour guide Ara and driver Max were great. They attempted everything to get us into the museum. I give them both 5 stars.
I would like to note that we were offered a refund because we didn’t get into the museum to see David.
事業者からの返答
Dear Mrs Beth,
Thank you for taking the time to share your experience with us. We are very sorry for what happened with the visit to the museum and, in particular, that you were unable to see Michelangelo’s David.
As you can see from our previous reviews, this is an unusual situation that had never happened to us before. Unfortunately, despite our team’s best efforts, on this occasion we were unable to resolve the issue in time.
We are nevertheless very pleased to hear that Ara and Max did everything they could to assist you and that you enjoyed the rest of your day visiting Pisa and Florence. We will certainly share your kind words with them.
As mentioned, we were also happy to offer you a refund for the missed museum visit, as we believe this was the fairest solution under the circumstances.
We sincerely hope to have the opportunity to welcome you back in the future and to accompany you on another tour, giving you the wonderful experience we always strive to provide our guests.
Warm regards,
Mamma Mia Italia
P
patkenntex
October 4, 2026 · via Tripadvisor
A great day out
Antonella and Max did a great job of looking after us yesterday. I was recovering from food poisoning and they took great care of me.
D
Dakai_H
September 17, 2026 · via Viator
This is a very nice trip!...
This is a very nice trip! Our guide Ara and our driver Max are wonderful, very polite, knowledgeable, friendly and helpful. Highly recommend this tour.
L
lakhbirs932
September 13, 2026 · via Tripadvisor
Shambles of a tour. There are better options.
We decided to book this tour as we wanted to tour Florence and the see the Tower of Pisa in one day due to the short stay that we had in Rome. The positives of this tour was that Florence is amazing (we had a walking tour of Florence with Christian who was great. At times it was difficult to hear him due to the large crowds) and visiting Pisa was great.
However, this tour was poor and did not deliver what was advertised. We were picked up from the hotel by Max (who was the driver) but once we sat in it was evident that there was no tour assistant other than Max the driver. When booking this tour it states there will be a tour assistant with you for the entire trip. In the description of this tour it states the following:
'Depart from your hotel in Rome for a private and exclusive tour accompanied by your driver and tour assistant'.
Reading other reviews it was clear that along with Max there was a tour assistant in the mini van who provided expert talks about what we should expect. For this tour there was nothing apart from Max. If we wanted to sit in silence for the 6 hour round trip to Pisa and Florence then we would have caught the train. The lack of tour assistant was evident when we arrived in Pisa and we were left to walk around on our own. This was frustrating and not what we expected. There was no communication with us as to why there was no tour assistant. It felt as though because the mini van was full there was no space for a tour assistant. But if this was the case then we should have been informed. The whole tour seemed as though the people in charge of this tour felt Max can double up as a driver and a tour assistant in one.
Luckily the tour group were great and we managed to pass the time chatting away for a bit if you are going to advertise that there is going to be a tour assistant then you should honour this. The other issue we encountered was having lunch in Florence. We finished our lunch and were considering ordering dessert but our menus were taken away as we were about to start our walking tour in Florence. We were not informed how long we had for lunch and what time the walking tour was going to start. This was a shambles.
We would advise not to book this tour. It is better just to catch the train and organise a local tour guide when you reach your destination.
J
Jomy_Z
August 20, 2026 · via Viator
Highly recommend for family with kids!
Our driver Nikola and our guide Giuseppe met us at our hotel in Rome in a comfortable vehicle (van) for my family of 4. The drive to Pisa was about 4 hours but we stopped a couple of times to take breaks for meals and bathroom. Upon arrival our guide took us through Florence and Pisa, took us to a nice comfortable lunch spot along with souvenir shops at our request. He guided us through the museums and cathedrals and was very knowledgeable about the history. Even though this private tour was bit pricier than the others I would highly recommend as I didn’t have to stress over traveling to a location with children to meet the tour. This was stress free and we moved at our own personal pace especially on this warm day. HIGHLY RECOMMEND!
事業者からの返答
Thank you so much for your wonderful review and for recommending us so highly!
We’re truly happy that our private tour made your day more comfortable and stress-free, especially while traveling with your children. Nikola and Giuseppe will certainly be delighted to know that you appreciated their professionalism, helpfulness, and knowledge.
It was a pleasure to accompany you to Pisa and Florence and to adapt the tour to your pace and needs.
Thank you again for choosing Mama Mia! We hope to see you again soon in Italy for another wonderful experience.
C
Charlie_C
August 13, 2026 · via Viator
Wonderful tour day
Right of start the driver Max and tour guide Ara introduced themselves very politely giving a full rundown of what the day would entail. I have never been to Italy before, but in the short time I've seen some pretty crazy driving. Max however kept a nice relaxing atmosphere within the vehicle, keeping the A/C pumping and navigating his way through the hectic traffic with ease. We stopped twice on the 4 hour drive up, once to pick up coffee and breakfast and another for a quick pit stop before heading on each, time both Ara and Max made sure I was comfortable and assisting me with any questions I had. As we continued to our first destination Ara kept light conversation pointing out land marks, historical information and other interesting facts. Max also chimed in with, "do you know why that city over there is so important?" "Because thats where I live." haha. Great guy I like his sense of humor. First stop on the tour was Pisa where Ara didnt miss a beat and continued rattling off facts about the cathedral, baptistery and of course the leaning tower all while walking around the area. Being that it was just myself on the tour it didnt take long to walk through everything take a couple snap shots and selfies assisted by Ara before moving on. Next we made our way to Florence stopping off at Ristorante Di Pinocchio for a bite to eat where being that I couldn't decide I went with the recommendations of the waitress and wasn't disappointed because the food was excellent. Also I do want to point out the waitstaff were kind and courteous as well, I don't want to leave them without props. After leaving the restaurant the rest of the day we walking around the city going from place to place, I was met with mind blowing facts and historical event information brought to you by Ara. She is truly an intelligent, kind and all around good person and a great tour guide without her I would have had no idea what I was looking at lol. Even with the tour pretty much complete, on the way back she was still pointing out cities and land marks, as I took notes for future travels. I will definitely be back to Italy at some point, maybe this time with friends and I highly suggest using this tour agency on any future vacation around Italy, I know I will. Thank you again Ara and Max I had a wonderful time.
事業者からの返答
Thank you so much for taking the time to share such a detailed and wonderful review! It truly means a lot to us. 😊
We’re delighted to hear that you had such a memorable day with Max and Ara and that they helped make your first experience in Italy so enjoyable. We’re especially happy that you appreciated Max’s relaxed driving style and sense of humor, as well as Ara’s stories, historical knowledge, and passion for sharing the beauty of Italy.
It was a pleasure showing you Pisa and Florence, and we’re thrilled that you enjoyed the food, the sightseeing, and all the little stories and curiosities along the way. We love knowing that you were already taking notes for your future travels!
Thank you also for recommending us to other travelers. We truly hope to welcome you back to Italy one day, perhaps with your friends, and create even more unforgettable memories together.
Thank you again for choosing us, and a big hello from Max and Ara!
J
James_B
August 5, 2026 · via Viator
Pisa and Florence in one day.
Ara, our guide, and Max, our driver, both did an excellent job on getting us there and explaining everything we were seeing. Seeing things we never thought we would ever see and giving us the time to truly understand them. It was the best way to see this much in such a little time. We would definitely recommend this tour and Momma Mia Tours.
事業者からの返答
Thank you so much for your wonderful words! ❤️ We’re delighted that Ara and Max helped make your experience so special and that you were able to discover and enjoy so much in just one day.
It was a real pleasure having you with us. Thank you for choosing Mamma Mia Tours and for your recommendation!
R
Ron_D
July 31, 2026 · via Viator
Not the tour for us! ...
Not the tour for us!
Too much time in the car. It was @ a 15 hour tour with 10 of it being spent in the car. The coastal route that was taken to get to Pisa was the most turbulent car ride I’ve ever experienced. The road is poor, and the speed at which we traveled caused those of us in the back of the mini van to be jarred on many occasions.
The tour guide seemed relatively new as they used their phone to lead us around Florence. Their focus was on time adherence rather than tour experience. Maybe fewer stops on the walking tour to be able to spend more quality time with the attractions?
A
Amit_P
July 25, 2026 · via Viator
Amazing trip with Pro Guide and Driver
This is tour to pick if you want a lifetime experience visiting Florence and Pisa in one day. The guide, Giuseppe and the driver, Max, were very professional and knowledgeable. They ensured to inform us about points of interest along the way to Pisa and Florence. And the guided tour at both the locations were very informative.
I would recommend anyone going there for the first time to use Mama Mia Tours.
事業者からの返答
Thank you so much for your wonderful review! We are thrilled to hear that you had such a memorable experience visiting Florence and Pisa with us. We’re happy that Giuseppe and Max made your journey enjoyable with their professionalism, knowledge, and attention to detail. Your recommendation means a lot to us, and we hope to welcome you back soon for another amazing experience in Italy!
_
_LJean_101
July 24, 2026 · via Tripadvisor
Great experience!
Great experience! Max was a great driver. We came back safely. Ara, our tour guide, was friendly and kind. It was her first day. Pisa was the best part of the tour. Wished we could have taken more time at Pisa to take more photos. This tour is ideal if you want to see both Florence and Pisa and don’t want to deal with planning public transportation! Worth the price!
事業者からの返答
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your experience with Max and Ara. We’re happy that you felt comfortable and safe throughout the journey and that you appreciated discovering Florence and Pisa with us. We truly appreciate your feedback about the time spent in Pisa and will keep it in mind. It was a pleasure having you with us, and we hope to welcome you back soon for another amazing experience in Italy!