モレーン湖、ルイーズ、エメラルド湖、ジョンストンキャニオン、バンフタウン

Dear Sir, Thank you for taking the time to share your feedback. We're truly sorry to hear that the experience did not meet your expectations. We would like to kindly clarify that the change in schedule was communicated to you one day prior to the trip, and every effort was made to ensure you were informed in advance. Additionally, this tour was provided to you on a complimentary basis, and no payment was made to the supplier for this service. While we understand your disappointment at not visiting Moraine Lake and Johnston Canyon, the alternative tour was arranged to ensure you could still enjoy some of the beautiful highlights of the area within your limited time in Banff. We genuinely appreciate your feedback and regret that the complimentary experience did not align with your expectations. We hope to have the opportunity to welcome you again under better circumstances.

Thank you for your kind feedback. We’re delighted to hear that Surinder helped you cover many bucket-list destinations and that his friendliness and care enhanced your experience. We look forward to welcoming you on another memorable tour soon!

Thank you for your detailed feedback. We’re glad to hear that you had a great experience and felt comfortable with Topu’s smooth driving and guidance. It’s wonderful that you found the tour convenient, covering key locations with ample time for photos and exploration. We also appreciate your constructive feedback regarding clarifying the itinerary at the start to avoid confusion with optional activities like the Gondola. We will share this with our team to ensure a smoother experience for future guests. Thank you again for your recommendation, and we hope to welcome you on another memorable tour soon!

Thank you for sharing your experience with us. While I’m glad to hear you enjoyed the beautiful sights during the tour, I’m truly sorry to learn that the overall experience did not meet your expectations. We apologize for the late start and extended return time, as well as the lack of commentary and the issue with the guide’s microphone. Clear communication and informative guiding are essential parts of our service, and it’s disappointing to hear that we fell short in this regard. Your feedback is very important to us, and we will be following up internally to ensure our guides are equipped with functioning equipment and that all tours are delivered with the professionalism and insight our guests deserve. Thank you again for bringing this to our attention. We truly appreciate your honesty, and we hope to have the opportunity to provide a much better experience should you consider touring with us again in the future.

Dear Guest, Thank you for your kind feedback. We’re delighted to hear that you had a great experience and appreciated the itinerary. We’re especially glad to know that your driver made a positive impression and helped make your journey enjoyable. We also appreciate your recommendation regarding Lake Moraine—it's truly a stunning destination. Thank you again for your review and recommendation. We hope to welcome you again in the future.

Thank you for taking the time to share your experience with us. I’m very sorry to hear that your tour fell short of expectations and caused such frustration throughout the day. We sincerely apologize for the late departure, lack of clear communication, and the absence of narration or site information. A knowledgeable and engaging guide is an important part of the experience, and it's disappointing to hear that this was not provided. I also regret the discomfort caused by the bus air conditioning and the significant extension of the tour beyond the advertised duration. These issues should have been managed more effectively to ensure your comfort and enjoyment. Your concerns regarding the last-minute itinerary change and delay due to the gondola stop are also completely valid. We understand how frustrating it must have been to wait around for an optional activity that the majority of the group did not plan for. We are actively reviewing how such decisions are made and communicated to ensure future tours remain timely and well-organized. We truly value your feedback, and we’re committed to making necessary improvements based on your experience. If there’s anything we can do to make amends, please don’t hesitate to reach out — we would appreciate the opportunity to make things right.

Dear Guest, Thank you for your kind feedback. We’re delighted to hear that you had a fantastic and memorable experience on the tour. We truly appreciate your kind words about your guide and are glad they were friendly, knowledgeable, and helped make your day enjoyable and fun throughout. We also appreciate your recommendation and hope to welcome you again in the future.