I made the booking well in advance. I booked and paid for seating in the Presidential box but on the day of the fight, I was informed the Presidential box is not available. They could put me in third class or the Club Class. Waiting to see if I will be reimbursed the difference in cost. The stadium is not large, so you get as good a view from Club Class.
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused on the day of your visit. We completely understand how disappointing it must have been to book the Presidential Box well in advance and then be informed that it was unavailable upon arrival. We appreciate your understanding and are glad to know that you still found the view from Club Class enjoyable. Regarding the fare difference, our team is reviewing this with the venue/supplier, and the applicable reimbursement will be processed accordingly. Thank you for your patience, and we truly value your feedback as it helps us improve the experience for future guests.
