Got to meeting point to be told they had no idea what this guided tour was about. Just venture out on your own
Hi Karen, we're sorry for the confusion — and we'd like to clarify what this product is, for you and for anyone reading. This is a self-guided audio tour delivered through the CloudGuide app — there is no in-person guide and no staff or check-in at any location, which is why the Visitor Center had no record of it. The address listed is only a suggested starting point, not a staffed meeting place, and this is stated on both the listing and your ticket ("no in-person guide or fixed meeting point"). The tour itself runs entirely in the app: you enter the access code from your booking (just below the barcode), and the narrated stops and map open for you to explore at your own pace. Your access is still valid for 30 days, so the tour is there for you to use — please reach out to us via Viator with your booking reference and we'll gladly help you get started. We'd genuinely love for you to experience it. Kind regards, The CloudGuide team
















