I booked a roundtrip airport transport from the Dublin airport to the Shelbourne hotel through Marriott activities, who apparently partners with Viator. I listed all the flight numbers, arrival and departure times correctly. I also listed my passport information, as well as my daughter’s and granddaughter’s. But upon arrival at Dublin at 8:45am on May 26, after a long, exhaustive flight, Master Cab Lines was a no show. This has never happened in the history of my extensive travel experiences. When I called the man who answered was EXTREMELY rude and dismissive. He claimed it was my agent’s fault because he had a question and didn’t hear back from the booking agency. He acknowledged getting the information needed to pick us up but would not say what question was unanswered. I asked why he didn’t reach out to me with questions since he had my contact information. I asked why he decided to be a no show instead. He was unprofessional, rude and very shady. He said that his nearest driver was over an hour away. Marriott and Viator are reputable and should not associate with this shister company. When I told him I would be giving his company the review they deserved, he told me not to jump to conclusions because it was my agency’s fault. He then went and canceled the booking reservation. However, I had my voucher from Viator, my confirmation from Marriott and everyone had all the correct information. A horrible experience. Thankfully, we got a taxi from the airport for only $36.88- a $78.12 savings from the $115 we had prepaid.
We received your booking which needed clarification as some information was not adding up, we sent an email to your agent via the viator portal seeking clarification, your agent never bothered to respond to our query and as such we could not schedule your booking, Also, regarding the cancellation, we had to notify viator that this booking could not be scheduled as our enquiry was unanswered and as such we had to cancel the booking to avoid the transfer from viator going through, this is standard procedure - you should actually be reviewing your agent negatively not us. This lady was very rude and unprofessional in her phone call, our staff tried his best to calm the situation from escalating!
