Honestly, such a disappointing experience\.
We booked our helicopter tour for 11:30 PM\. About an hour before, they called us and asked if we could come one hour earlier\. We agreed and completely changed our plans to make it work\. We even took a taxi to get there on time\.
And then, literally 5 minutes before the flight, they told us there was **no spot for us**\.
They offered to move our tour to the next day, but we were flying back to Cleveland that day, so obviously that wasn’t an option\.
We changed our evening plans, rushed over, paid for a taxi, and in the end were just told they couldn’t take us\. It completely ruined our plans and left a really bad impression, especially since this was supposed to be a special part of our Las Vegas trip\.
Very frustrating and very unprofessional.
事業者からの返答
Thank you for your feedback. Per our booking terms and conditions, we require a minimum number of passengers to operate non-private helicopter flights. We sincerely apologize that you were notified that your flight had been cancelled, as you were making your way by taxi to our Heliport. I have addressed the feedback in your review with the Heliport Operations Supervisor to ensure future passengers are not inconvenienced.
R
richard_c
August 26, 2026 · via Viator
Great dinner at the...
Great dinner at the Restaurant food was amazing and the view incredible, transportation was on point from picking us up to drop off , joey was great and really fun he gave us a real vegas impression and finishing with our helicopter ride was also amazing to see Vegas from the sky . Totally worth it my wife and i were really satisfied.
J
Julie_G
June 14, 2026 · via Viator
Helicopter and dinner
Great night! Joe our driver was outstanding and Mike our pilot made the flight amazing! Worth every penny! Not to mention the amazing food and service at the Eiffel Tower restaurant. Highly recommend.
H
Holly_L
May 25, 2026 · via Viator
Fantastic experience!
Our driver Gary! The helicopter ride was beautiful the experience was breathtaking however I think Gary is the person who stole the show. He was the sweetest and the best driver very kind to us and I just wanted to make sure that you knew what a gem you have of an employee in him he was outstanding in every way
E
edgargP507ZI
May 16, 2026 · via Tripadvisor
Dinner with my beautiful wife
Good experience overall. Transportation was great. Dinner was great. The helicopter crew a pilot were nice and welcoming. We enjoyed our night.
R
ricky_s
May 15, 2026 · via Viator
Anniversary
We celebrated our 15th Wedding Anniversary with This package. It was a perfect. The food and restaurant was amazing! Then the flight was better than we had imagined. We High recommend!!!
T
timmP9762KL
May 3, 2026 · via Tripadvisor
A wonderful evening
A wonderful evening. The meal was wonderful, the staff at the Eifel tower is top notch. The driver was great and the helicopter ride was also wonderful. very great views.
A
A4290KWaarons
April 5, 2026 · via Tripadvisor
5 Star Letdown
we booked the helicopter tour on April 3, 2026 and we arrived at 8 o’clock for 830 flight. We were finally outside waiting to board at 8:50 and we were then told that we could not fly. There were 18 people in disbelief after going through all of the instructions and waiting and it ended up being a five star letdown. The only explanation were given was that they can’t fly after 9 PM even though we were scheduled to leave at 830 p.m. we were offered a refund but no compensation for the two Uber rides. I took there and back that total over $85. It was a total waste of 3 to 4 hours. Total and customer service was poor and I asked about some sort of compensation for theUber ride and they all said they had to talk to the owner and they would make note of it, but I have not heard anything since from the company. Not a good impression.
事業者からの返答
Thank you for your feedback. We sincerely apologize that you were not able to fly on your Las Vegas night Strip helicopter flight. Unfortunately, at the time of your departure, the Las Vegas Air Traffic Control Tower at Harry Reid International Airport shut down all helicopter departures and arrivals. This shut down affected all Las Vegas based helicopter operators that operate Strip tours. We understand your frustration, however this decision by Air Traffic Control is linked with the safe operation of air space in the vicinity of the Las Vegas area.
D
Demeka_B
March 19, 2026 · via Viator
Overall Review
Food was amazing, staff was exceptional and set the table for me with rose pedals like I requested. The view was amazing. Will definitely go back
C
Culture54644372187
March 10, 2026 · via Tripadvisor
3 Hour Delay, No View Seats, and Refund Refused
I booked a Las Vegas helicopter night tour through Viator with 5 Star Grand Canyon Helicopter Tours for 5 people. The flight was scheduled for 7:00 PM and we arrived on time as instructed. However, we were forced to wait until around 9:50 PM before the flight finally happened. The location was extremely crowded and it started raining during the long delay.
We asked the staff if we could cancel because of the delay and the weather conditions, but they refused and told us we had to take the flight since we had already checked in.
The seating arrangement was also very disappointing. Two passengers, including myself, were seated in the middle seats in the back with people on both sides and passengers in front of us. From those seats it was almost impossible to see the Las Vegas Strip, which defeats the purpose of a scenic helicopter tour. The promotional photos are misleading because they make it look like everyone will have a clear view.
In addition, one member of our group was not accepted onto the helicopter, yet the company still refused to provide any refund.
Overall the experience was very disappointing after waiting almost 3 hours. I would not recommend this tour unless you are guaranteed a proper seat with a clear view and better customer service.
1人が参考になったと回答
事業者からの返答
Due to heightened security measures taken during the the New Years Eve celebrations in Las Vegas, all passengers were pre-screened by the TSA at the time of check-in. Unfortunately, the TSA screening Agent did not approve the identification from one member of your group and they were off-loaded from your helicopter flight. If you would like to find out more about TSA decision to decline them from the flight, we recommend you contact the TSA for more detailed information. I can confirm that a Representative from Viator reached out to our company last week and we authorized a single seat refund. We require passengers to bring a valid Government issued identification including a drivers license or a Passport for visitors from overseas. Unfortunately TSA delays occurred and you and your group members helicopter flight departed 39 minutes past your scheduled 7.00pm departure time. Our Airbus helicopters are configured with stadium style forward facing seats for 180 panoramic views or the Las Vegas Strip.
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