ローマ パセット・ディ・ボルゴ＆サンタンジェロ城入場券

Dear Guest, Thank you for your feedback. We would like to clarify that the product you purchased is an **entry/skip-the-line product and not a guided tour**, so explanations by a guide or an audio guide are not included in this specific option. We do also offer a **guided tour of the Passetto di Borgo**, which includes explanations during the visit. At present, this option is available **on Saturdays at 11:45 AM**. We are sorry if the distinction between the two options was not clear enough when you booked, and we appreciate your feedback as it helps us make this information even clearer for future guests. Kind regards, **Gyash Tours**

Vielen Dank für Ihre Rückmeldung! Schön, dass die Einlösung des Gutscheins problemlos verlief und Ihnen die Führung am Passetto di Borgo gefallen hat. Wir hoffen, Sie bald wiederzusehen!

Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed visiting the Passetto di Borgo and found it to be a worthwhile addition to your Castel Sant’Angelo experience. We truly appreciate your feedback regarding the limited time on the Passetto and the confusion about where to meet at the beginning of the tour. We’re sorry for the inconvenience this caused, and we’ll certainly take your comments into consideration as we work to make the experience smoother and more enjoyable for our guests. Thank you again for your recommendation and valuable feedback. We hope to welcome you again on your next visit to Rome! 🇮🇹

Thank you for your detailed feedback. We appreciate your observations regarding the meeting instructions and visitor information, which help us identify areas where the experience can be improved. We’re very pleased that the visit itself was memorable and that you enjoyed discovering the Passetto and Castel Sant’Angelo. Gyash Tours

Thank you very much for sharing your experience. We are delighted that you enjoyed the Passetto di Borgo, the exhibitions, and the wonderful views. We would just like to clarify that Gyash Tours currently provides entry tickets for this attraction, but does not yet organize the guided tour itself. We are therefore pleased that the on-site team made your visit so enjoyable and informative. We look forward to welcoming you again for another experience in Rome! Gyash Tours

Dear Customer, thank you for your feedback. We are glad the skip-the-line entry helped you avoid the regular queue. However, we would like to clarify that the product booked was an entry ticket, not a guided tour. For this reason, a tour guide was not included in the service purchased. We always recommend checking the product description carefully before booking, as guided tours and entrance tickets are different services. Best regards, Gyash Tours

Dear Customer, we are very sorry for the inconvenience and for the disappointment caused by the cancellation of your experience. Unfortunately, due to circumstances beyond our control, we were unable to operate the service as planned and informed you as soon as possible. We understand how frustrating this must have been, especially as you were looking forward to visiting Castel Sant’Angelo. Regarding the refund, it must be managed directly through the platform where the booking was made, according to their refund procedure. Best regards, Gyash Tours

Dear Customer, Thank you very much for your kind feedback. We are glad you enjoyed the Passetto di Borgo and Castel Sant’Angelo experience. Please visit us at gyashtours.com for new experiences in Rome. Kind regards, Gyash Tours

Dear Guest, thank you for sharing your feedback. We are sorry if the experience did not fully meet your expectations. At the moment, this visit includes entry through the passage and access to the castle, but we truly appreciate your suggestion. In the future, if interest in this experience continues to grow, we will certainly consider offering audio guides to make the visit more informative and engaging. Kind regards, Gyash Tours