We did the full day tour to machu picchu from Cusco. It was a very long day, i would recommend that people try and stay at agua calentis to make it easier but everything went ready well for us. Victor was our private guide when we reached Machu Picchu and he was wonderful, provided great history and even had photos of how the place looked when it was discovered all overgrown with vegetation. We would highly recommend Victor to anyone booking a private guide. We did circuit 1D & i think it was one of the best to do as you get to see the whole view of the site, if you do book a circuit 2 walk then I would try and include a circuit 1 as well to get the overall viewpoint.
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Explore25807692778
September 23, 2026 · via Tripadvisor
Disappointing experience – Avoid this tour!
I booked a one-day Machu Picchu tour in March for May. A week before the tour, the local operator, Nixon, told me that one-day tickets were unavailable and asked me to pay an extra $50 for a two-day tour.
What followed was a nightmare: waiting in the freezing cold at 1:30 a.m., a four-hour bus-and-train journey, and six hours standing in line for tickets—only to be told that I still couldn’t get one. The tour was cancelled, and no refund was offered.
I traveled from the other side of the world to see Machu Picchu but never even got a glimpse of it. Tripadvisor knew the operator was at fault, yet offered me only a 10% refund. I disputed the charge with my credit card company and eventually got a full refund.
Absolutely the worst travel experience I’ve ever had.
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GlobeTrotting395891
September 22, 2026 · via Tripadvisor
Organization good, the pickup and drop-off need to be improved.
Tour guide and organization very good.
The pickup and drop-off are in need of improvement.
The pickup location was changed. It did not match the agreement.
Apparently, this change was not communicated internally either.
The drop-off location was not identical to the pickup location.
We had to walk through half of Cusco at 1:00 AM.
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diegogilonate
September 3, 2026 · via Tripadvisor
Pleasant experience
Very good experience. Approachable and pleasant. Talking beforehand provides peace of mind.
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Vivian_T
August 24, 2026 · via Viator
Extremely disappointed.
When traveling to Machu Pichu Viator takes a step back and doesnt provide clear guidance that the tour company that really handles the tickets and the actual tour needs to be in contact with you directly. When I called Viator to get information on the tour for Machu Pichu they were rude and disinterested in my business since they had already received payment and non-refundable payment. Viator should rename the Machu Pichu tour since they really cannot get the tickets. I traveled with friends to visit Machu Pichu only to be told by Nixon Expeditions that they could not get us tickets for the day we had planned for and paid Viator directly. While in the long run, after many text messages and calls Nixon did arrange for us an alternate tour, it was not was we wanted. Viator gave false expectations of what we paid for and what we received. We did not get to visit Machu Pichu and that was our overall intent. Viator misrepresented the sale of the tickets for this tour. I would not recommend them at all. Do Not purchase tickets from Viator
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EDWIGE_B
August 21, 2026 · via Viator
Fabulous
Magnificent. Just to clarify that it is not a guide who is waiting for us. Once arrived on site, see according to the chosen tour and wait for the bus.
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miue2024
August 18, 2026 · via Tripadvisor
Great tour
We really enjoyed the tour and especially the hassle free experience of the team taking care of all the transportation and logistics for us. We started from Ollantaytambo instead of Cusco and met the team at Aguas Calientes. Their instructions were easy to follow and their guide met us at the train station to take us to the bus stop. Our circuit tour guide was amazing. He was very knowledgeable and shared so much information about the history with us. And he took many great photos of us!! Definitely a 5 stars experience
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airtonb2014
August 14, 2026 · via Tripadvisor
Machu Picchu Pro
Extremely careful agency with all the details involved. Continuous support and quality services.
Guide with excellent knowledge of the place
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398shaquillen
August 9, 2026 · via Tripadvisor
Awesome Day!
It was a great tour. My tour guide Giovanna was exceptional and knowledgeable. She explained the story of Machu Picchu and how it came to be today. She took so many great pictures of me lol, at one point even I became tired of taking photos. Even though I didn’t get circuit 2, circuit 3 was great in my opinion. The sun was also hot!
In addition, the tour operators communicated effectively leading up to and on the day of the excursion and I really appreciated that.
The only issue I had which is minor, is the long wait to return. I got back to Cusco at midnight. Maybe next time I’d appreciate an earlier return to Ollantaytambo - Cusco.
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dxnielle_xo
August 1, 2026 · via Tripadvisor
Amazing Experience
From the moment I booked this tour months ago until the day I visited Machu Picchu, this company exceeded every expectation. Communication throughout the entire booking process was outstanding, with constant updates, helpful information, and options whenever needed. A special thank you to Nixon for making the planning process so seamless and stress-free. We chose to upgrade to a private tour of Machu Picchu, and it was one of the best decisions we made. Johanna was absolutely AMAZING. She was patient, incredibly knowledgeable, and had the sweetest demeanor.
While everyone expects Machu Picchu to be breathtaking, I truly believe a huge part of what made my experience so memorable was having Johanna as our guide. Her passion for the history and culture brought the site to life in a way I'll never forget. Thank you to the entire team for making this such a special experience. I would highly recommend this company to anyone looking for an unforgettable visit to Machu Picchu.
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