I booked a space to leave my luggage through Radical Storage and paid in advance. When I arrived at the indicated address, the place simply did not exist. I tried to contact support and did not get a real solution or my money back. A terrible experience, they charge for a service they cannot guarantee exists. I do not recommend it.
D
daisyj890
September 9, 2026
Locker wouldn’t open no customer service
Booked a locker that ended up being a parcel service locker, but when it came to opening it at around midnight it wouldn’t open, tried contacting customer service and no response, had to leave without my stuff. When I got in contact with customer service they said they would refund me, then said they couldn’t refund me and I’d have to get in contact with the manager, who over a week later has not responded. The emails I got from the customer service advisor were gibberish and didn’t make sense. A really dodgy company, avoid
1人が参考になったと回答
事業者からの返答
Hi, we're sincerely sorry. This is completely unacceptable. We're raising your case internally for review. We hope to have the chance to make this right.
X
X2943UQelisabettac
August 19, 2026
Best experience
Convenient, easy and fast check-in a stone's throw from King's Cross station, it saved my last day in London.
P
Paradise24271130629
May 24, 2026
Never again, hands off!!
Absolutely never again!!
Absolutely never again!!! The submission of my pastry was only possible with support assistance, as the transmitted QR code was not valid. However, since the support representative did not respond in a timely manner, the task dragged on for 30 minutes.
Then the code did not work again during pickup.
Support finally responded after over 30 minutes, by which time my train had already left without me.
事業者からの返答
Hallo, wir entschuldigen uns aufrichtig für diese inakzeptable Erfahrung. Dass ein ungültiger QR-Code dazu geführt hat, dass Sie Ihren Zug verpasst haben, tut uns außerordentlich leid. Bitte wenden Sie sich mit Ihren Buchungsdaten an unseren Kundenservice. Wir werden alles tun, um dies zu lösen.
8
870nath_liad
January 6, 2025
DON`T TAKE THEIR SERVIES AT ALL
I booked their services on January 5th, 2025, for January 6th, expecting a smooth experience. I was told to arrive at the location at 11:00 AM, so I got there early at 10:30 AM. I waited an entire hour, until 11:30 AM, only to find the store still closed!
I contacted the company, and instead of solving the problem efficiently, they redirected me to another location. This was completely unacceptable, as I had to take another taxi to get there, which was not easy given all my luggage.
This whole ordeal was frustrating, unprofessional, and a complete waste of my time and money. I had to pay for additional storage and an extra taxi due to their incompetence. This experience was infuriating, and I will never use their services again. I strongly warn others to avoid this company at all costs.
事業者からの返答
Hi, we’re really sorry for the trouble you experienced with our partner’s location and for taking so much time to reply to your message here. It seems there was an issue with the communication, which we weren’t aware of and we will try to fix it as soon as possible. We understand how stressful this situation must have been. Your feedback is valuable in helping us prevent such issues in the future. Thank you for bringing this to our attention.
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