サウサンプトンクルーズターミナルからロンドンへのプライベート到着送迎

Thank you for your feedback. We would like to clarify that the "cruise terminal was not specified in the booking details we received". Although the ship name, "Sky Princess", was provided, the specific terminal was not. Our driver arrived at the scheduled pickup time and contacted you, at which point we were informed that you were at a different terminal. We immediately directed the driver to your location. As you can appreciate, travelling from one cruise terminal to another takes some time. Despite this, our driver arrived and completed the pickup "approximately 10 minutes after the scheduled pickup time". We apologise for the inconvenience, but the delay was due to the change in terminal location rather than the driver arriving late for the original pickup. We appreciate your understanding.

Thank you for sharing your feedback. We’re sorry to hear that you felt disappointed with the experience. We would like to clarify that our drivers arrived on time and did everything possible to get you to the station safely. Unfortunately, there was exceptionally heavy traffic in London, which was outside our control. We understand how stressful it can be when travelling with a tight train connection, and our driver remained calm and professional throughout the journey. Our driver also kept you informed about the expected arrival time and continued to take the quickest safe and legal route available. We always prioritise our passengers’ safety and cannot compromise this by speeding or driving dangerously. We regret that the experience caused you stress and hope you understand that the traffic conditions and a very tight train connection were the main factors affecting the journey.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that our driver was punctual, friendly, and made your transfer from the cruise terminal to your hotel smooth and comfortable. We sincerely apologize that the vehicle did not meet your expectations. We understand that, given the price paid, you expected a newer, cleaner vehicle and a more premium experience. Your comments have been noted and will be shared with our operations team so we can continue to improve the quality of our service. We truly appreciate your honest feedback and hope you will consider giving us another opportunity to provide you with the first-class experience you expected. Kind regards, Directway Cars Ltd

Thank you for taking the time to share your feedback. We sincerely apologize for the confusion regarding your pickup at Southampton Cruise Terminal and for the experience you had during your journey. We understand your concerns regarding the driver's arrival time, the communication about his location, and the delays you experienced while waiting. We also take your comments about the driver's use of mobile phones while driving very seriously, as passenger safety is our highest priority. Please be assured that we will investigate this matter thoroughly with the driver involved to understand exactly what occurred and to ensure that our service standards are upheld. We will also review the communication and dispatch procedures to prevent similar situations in the future. We are sorry that your journey did not meet the level of professionalism and service that we strive to provide. Your feedback is extremely valuable and helps us improve our operations. Thank you for bringing these issues to our attention. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a much better experience in the future.

Dear David, Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a smooth and enjoyable transfer from Southampton to London. Gohar will be thrilled to know that his professionalism and flexibility made your journey even better. We really appreciate you taking the time to share your experience and for recommending us. It was a pleasure to assist with your travel, and we look forward to welcoming you again in the future! Warm regards, Shaz Directway Cars

Thank you for sharing your experience! We’re so pleased to hear that Mohammed took such great care of your family, from clear communication to making your journey as comfortable as possible. We passed along your kind words to him. We truly appreciate you choosing us and look forward to serving you again in the future!