Segovia was lovely, would've liked to get to Avila but because of the awful organisation and car manteinance, (the car battery was constantly giving trouble) our trip was cut short. This was not just a little accident and could've been prevented if they had checked the car before-hand and managed their time better!! Don't waste your time and money on these people.
D
Diamanta_P
July 8, 2026 · via Viator
Unreliable company
There is no 0 rating which this trip would deserve. Canceled at the last minute. The rep made up multiple reasons. We won’t be using Viator.
1人が参考になったと回答
事業者からの返答
We're truly sorry that your tour could not take place and that the cancellation was so disappointing.
As a small-group tour operator, our experiences require a minimum number of participants to operate. Unfortunately, on this occasion, that minimum was not reached, and we had no choice but to cancel the departure. This policy is clearly stated in the tour description and is standard practice for small-group experiences.
We also apologize if our communication caused any confusion. While the weather forecast for the day was unfavorable, the cancellation was ultimately due to the minimum number of participants not being met.
Whenever a tour cannot operate, we always offer alternative dates, alternative destinations, or a full refund. Although we respect your opinion, we would also like to note that, as the tour did not take place, your review does not reflect the quality of the experience we provide to guests who are able to join our tours.
We sincerely regret the inconvenience and hope you will reconsider traveling with us in the future.
Kind regards,
Crafted Experience
T
Tour582649
May 23, 2025 · via Tripadvisor
Wonderful Tour
Our trip was actually canceled the day before due to some of the sites being closed. Crafted offered us their trip to Salamanca and Avila instead. It was wonderful! Salamanca is a quiet town with a beautiful cathedral and university. Our guide, Andreas, had a wealth of knowledge and was able to easily switch between English and Portuguese to accommodate the 6 of us on the tour. Highly recommend
G
GaleT31
May 21, 2025 · via Tripadvisor
Don’t book with Crafted.
Canceled AGAIN!!!!!! This company is a total ripoff. Second tour of week cancelled. Went to Get Your Guide And saved $200. I will be writing to Trip advisor directly about this company - Crafted.
事業者からの返答
Thank you for sharing your feedback. We are very sorry for the disappointment caused by the cancellation of your tour and fully understand how frustrating this must have been during your limited time in Madrid.
Cancellations can occasionally occur in our industry due to factors outside of our control such as weather conditions, site closures, or unexpected availability issues. While these situations are rare, they do happen from time to time, and when they do, our priority is always the safety and comfort of our guests.
That said, we also want to reassure you that the quality of our tours is something our guests consistently praise. If you look through our reviews, you’ll notice that feedback about the tour experience itself is overwhelmingly positive, with no concerns about the quality or professionalism of our guides and itineraries. This makes your experience an exception, and one that we take seriously.
We regret that this situation prevented you from enjoying Toledo and Segovia with us, and we sincerely hope you’ll consider giving Crafted Tours another opportunity in the future so we can provide you with the memorable and high-quality experience that so many of our guests enjoy.
Warm regards,
Crafted Tours
M
matthewrP2502YU
May 15, 2025 · via Tripadvisor
Great experience
The guide was very knowledgeable and had great insight into what we saw. Also tool us to this great little village. Would highly recommend
M
marygG2122JE
May 12, 2025 · via Tripadvisor
Lovely day in Segovia
We had a fabulous day in Segovia with Andres. We learned a lot about its history from our very knowledgeable guide. We had a very interesting walking tour of Segovia capped by a meal at an historic restaurant overlooking the aqueduct. Everything was well planned and well-timed. It was also very interesting to visit Pedraza. Andres is also an excellent driver, so we felt very comfortable. We highly recommend this tour.
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Trail41988226168
April 14, 2025 · via Tripadvisor
Excellent day with a knowledgable and courteous guide!
Excellent tour and Andres was wonderful when some plans changed due to a holiday. Andres made sure the older people in our group were accommodated as needed.
T
traversingworld-s
April 14, 2025 · via Tripadvisor
Join a small group, it’s the best way to take a day trip
Andres was an amazing guide! Very personable, knowledgeable, and kind. He planned out the day well, even with interruptions (we were visiting Segovia on Palm Sunday), so that the whole thing felt seamless. If you’re deciding between this and a large tour bus, I highly recommend you go with the small group. There was no need to wear earbuds to hear him speak, and we were able to get lunch at one of the famous cochinillo restaurants. We were able to get great insights into the cities, and the experience was wonderful.
9
911anibals
April 11, 2025 · via Tripadvisor
Don't miss Spanish walks
Very good accompaniment of the guide
They suspended my first excursion for reasons beyond their control for 9 April and
They suggested for April 11, but instead of Pedraza, he went to Toledo
Unbeatable excursion, I recommend it
K
Kris_W
March 10, 2025 · via Viator
Delightful Excursion
Andres was a talented guide and a genuine good person. His insight into the castle in Segovia, the cathedral, and the aqueduct enhanced our understanding of the area. The recommended lunch of roast suckling pig was a delight. The added excursion to Pedraza was so special I kind of don’t want to share it. And not to be forgotten, the storks.
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