プンタ・アレナス市内ツアーショア・エクスカーション

Tour cancelled due to high seas and wind. Ship couldn’t launch Tenders. Viator was great refunded our money right away.

Tour guide was lacking. One of our group has mobility limitations, at the cemetery the guide raced along with only the the part of the group that could keep up to him. Then he’d tell them all about what they were seeing. When we caught up, he moved along ahead again. At the place where there replicas of the old ships, he just dropped us off and told us to be back in 40 minutes. Another group had a guide who came in and gave background on everything we saw. I wished he were our guide. At the city’s main square, same story - dropped us off and told us when get back. No complaints about what saw, only on the lack of information from the guide.

This tour was a fairly standard city tour. Locations were interesting enough. Not for thrill seekers!

We did very well, we got Pablo as a guide, he was an excellent , very friendly, very capable, he supported us in everything

We booked excursions with Yellow Penguin in 6 out of the 7 ports during our sailing on the Celebrity Equinox, and every single one of them was flawless. The consistency in quality across different destinations was truly impressive. All the guides were extremely professional, friendly, and knowledgeable, and you could tell they genuinely enjoy what they do. In this port, our guide Romina was outstanding — warm, engaging, and always attentive to the group’s needs. What also made a big difference throughout the cruise was how quickly and efficiently the Yellow Penguin team responded via WhatsApp whenever questions came up. That level of support gave us great peace of mind while traveling. After so many perfect experiences in a row, we wouldn’t hesitate to recommend Yellow Penguin to anyone cruising South America.

What a disappointment. The guide was ok and seemed to know his stuff however his English wasn’t so good and we found it difficult to hear him even though there was only 4 of us on the tour. Alejandro seemed to be more interested in his drone that telling us what we were looking at while we were on the bus. The tour stated no fees to the museums and such like but only after booking and before the tour did we see that these were not included. Poor show Viator. One of the museums did not accept cards so we did not enter these, even Alejandro was not aware.

The tour was good, just as stated., unfortunately it rained all day which made it very difficult to see things.

From start to finish, Yellow Penguin delivered an outstanding experience. The communication before the tour was very clear and reassuring, which made everything feel easy and well organized. What we really appreciated was being met inside the terminal, right after disembarking, with a clearly visible sign — no stress at all. Our guide Harold was excellent: knowledgeable, friendly, and always attentive to the group. He shared great insights and made the day both informative and enjoyable.

Despite our cruise arriving almost two hours late due to weather conditions, Yellow Penguin handled everything brilliantly. From the moment we arrived, it was clear they were prepared and flexible. They adjusted the itinerary so we could still enjoy the experience without feeling rushed, and the service remained excellent throughout the day. What really impressed us was how proactive and helpful the team was. A couple of friends traveling with us had missed their original tour because it was a regular shared service with another operator. Thanks to Yellow Penguin’s quick thinking and willingness to help, they were able to accommodate them into our group, which truly saved their day. Clear communication, great coordination, and a genuine focus on customer care. We couldn’t recommend Yellow Penguin more highly for cruise passengers.

Excellent experience. They always put themselves in my shoes throughout the entire tour. I've done this in a few countries, but this one stands out.