I booked and paid for the cable car experience at Sentosa, Singapore, although it appeared that you had sent me a valid ticket, upon trying to use this at the entrance, it wasn’t a ticket at all and when going into the app it said that I had no purchases at all, so beware you may be scammed. I had to buy another ticket at the ticket office and am waiting for a refund from Viator.
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your booking. We understand how frustrating it must have been to arrive at the attraction and encounter issues with your ticket. This is not the standard we aim to provide. We appreciate you bringing this matter to our attention, and we are reviewing the situation to help prevent similar issues in the future. Thank you for sharing your experience.
