ブリュッセル発ルクセンブルク・ディナント終日ツアー

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that the tour did not fully meet your expectations. Regarding the bilingual commentary, we sincerely apologize if this affected your experience. We would like to clarify that this information is mentioned in two different sections of the tour description, including the inclusions/exclusions details, where we explain that the tour may be conducted in both English and Spanish during peak periods. We always try to make this as clear as possible before booking. As for the time spent in each destination, the tour is designed to allow guests to visit both Luxembourg and Dinant in a single day. The tour typically runs from around 9:00 AM until approximately 7:00–8:00 PM, making it already a long day for many travelers. Extending the duration further would make the experience considerably more demanding for most guests. That said, we completely understand your point that each city could be enjoyed more thoroughly with additional time. This tour is intended to provide a comfortable introduction to both destinations rather than an in-depth visit to a single location. We truly appreciate your suggestion and will take your comments into consideration as we continue improving our tours. Thank you again for your feedback, and we hope to have the opportunity to welcome you on another tour in the future. Kind regards,

Thank you so much for your detailed and honest feedback ! We truly appreciate when our guests take the time to share their full experience — what they enjoyed and what they didn’t. Your transparency helps us improve and also helps future travelers make the right decision. We’re very happy to hear that you enjoyed Dinant, its peaceful atmosphere, and the beautiful riverside views. It’s definitely one of the highlights of this tour. At the same time, we completely understand your concerns regarding the travel time and the bilingual format. Thanks to your review, we have now clarified this point in our tour details, adding a note that during high season, the English tour may occasionally operate as a bilingual (English/Spanish) tour due to high demand. Your feedback is extremely valuable to us, and we will continue working on improving both the experience and communication clarity. Our goal is always to provide a smooth, enjoyable, and well-organized experience for every guest, and your review helps us get closer to that. We truly appreciate your trust and hope to welcome you again on another tour in the future !

Thank you for your kind review. Customer satisfaction is our top priority

Thank you for sharing your feedback! We’re very pleased to hear that you enjoyed the tour and had a smooth ride with our driver — that’s exactly the experience we want every guest to have. Regarding pricing, it can vary depending on the season and the time of booking. Last-minute reservations or peak dates sometimes come at higher rates, while early bookings or promotional periods may offer better deals. As for the group size, we appreciate you pointing this out. Our maximum capacity is clearly stated as up to 55 travelers, and we ensure the experience remains enjoyable and well-organized even when operating closer to full capacity. We hope to welcome you again soon for more great experiences across Belgium!

Thank you so much for your wonderful words! We’re delighted you enjoyed the rich history, smooth organization, and free time to explore. Your experience means a lot to us and we’d love to welcome you again on another tour soon!

Thank you for your wonderful feedback! We’re delighted you enjoyed the landmarks, pace, and overall value of the tour. Hope to welcome you on another adventure soon!

Dear, Thank you for your feedback. We would like to clarify that our tour pricing on Viator is dynamic and may vary depending on availability and demand — especially when only limited seats remain. You made your booking at your own discretion, and we do not impose or pressure any customer to select our service over others. Our company is proud to carry Viator’s Badge of Excellence, which is granted only to providers who consistently deliver high-quality service and meet strict customer satisfaction standards. It is therefore inappropriate to describe the experience as a “rip-off” or to accuse us of unfair practices when the full tour was delivered exactly as described in the listing. Regarding the price, Viator displays multiple options with varying price points before booking. It is the customer’s responsibility to review and choose accordingly. We stand by the quality of the service provided, and we remain committed to fair and transparent practices. Sincerely,

Thank you so much for your kind words! We're thrilled to hear you enjoyed the tour and Paolo’s guiding style. We truly appreciate your recommendation and hope to see you again on another adventure!

Thank you so much for your wonderful review! We're thrilled you enjoyed the beauty and charm of Luxembourg and Dinant. It truly is an unforgettable day. Hope to see you on another adventure soon!