Very POOR experience. Our guide was struggling with the English language.The tour was very frustrating for our party of four. Her knowledge was very limited and it was very difficult to understand her as she was struggling to explain things to us in English. I tried to sign up for another Jewish tour with Viator,but supposedly there was no room. The tour guide with that tour came with great reviews. The four of us travel a lot all over the world with various companies and have never had a negative experience like this.. feeling. Like we learned very little. Besides being hard to understand her, she would answer questions with those in the front of the group, and we were unable to hear what she was saying, because she was speaking forward and did not turn around to share with the rest of the group.Not HappyShe had mentioned at the beginning of the tour that her English was not very good. We all felt this tour was dumped on her, she wasn’t even from this immediate area. We have booked Viator in the past, but this tour was farmed out to another company and the experience was not positive. I look forward to hearing from you with your response. Not happy.
事業者からの返答
Thank you for taking the time to share your feedback. We sincerely apologize that your experience with this tour fell so far below the standards you expected—and the standards we hold ourselves to. Your review stands out to us precisely because it contrasts so sharply with the overwhelmingly positive feedback we typically receive for this experience, just 5 stars reviews, and we take it very seriously.
We will speak directly with the guide to understand what happened. We also invite you to join us again on this same tour in the future, so we can provide you with the exceptional experience you deserve.
Thank you again for bringing this to our attention. We hope to welcome you back and restore your confidence in Porto Craft tours.
Best Regards
María Sánchez
R
Rhona M
May 4, 2026 · via Tripadvisor
Excellent walking tour in Porto
Our Guide Diana was amazing. She was very knowledgeable about the history of the Jews in Porto. She took us to places we never would have seen on our own. It was the best tour of our trip. I highly recommend this tour.
事業者からの返答
Dear Rhona! Thank you so much for your beautiful review. We are so glad that you appreciated Diana´s work. It´s really good to feel that the porpouse was accomplised.
We wish you the very best!
Warm regards
María Sánchez
E
Ethan_B
April 9, 2026 · via Viator
Excellent Jewish tour of Porto
Daniel was a fantastic tour guide. Very knowledgeable and presented fantastic information and history. A great perspective on cultural, historic and general information about Porto and in particular the history of Jewish people in Porto and Portugal. Learned a lot about a lot of things! Highly recommend Daniel and this tour!!
事業者からの返答
Thank you so much Ethan for your lovely words.
daniel is a great guide and we are very happy that you had a great time with him.
All our best wishes for you!
María Sánchez
N
nadine_s
September 20, 2025 · via Viator
very informative and well...
very informative and well presented. we left with abetter understanding of the Jewish experience in Spain & Portugal
事業者からの返答
Thank you so much nadine for taking the time to leave us this nice review.
Regards.
S
Steve_D
August 28, 2025 · via Viator
Porto Jewish history
Maria was amazing. Very intelligent and well studied. We visited many landmarks and small symbols that we would have never noticed. She also explained the history in detail to the 11th century. She was also very accommodating and flexible on our tour. I highly recommend her.
事業者からの返答
Hi Steve!
Thank you so much for your amazing words. It was a trully pleasure to meet you and share a little bit of our history with you.
I wish you the best!
Regards.
María Sánchez
J
Jonathan_K
July 31, 2025 · via Viator
Great tour of Jewish Porto. Thank you Maria!
Maria was excellent, such a wealth of knowledge and so nice. I whole heartedly recommend this tour to experience the Jewish past of Porto.
事業者からの返答
Hi Jonathan, Thank you very much for taking time to review us.
We truly appreciate it!! It's always a pleasure to provide you wonderful experiences in our country. Our job is to give you the best possible day and we are glad to read through your review and realize that you had a great day out with us. We hope that you continue visiting our country.
Best regards,
María Sánchez
T
Teresa_M
July 17, 2025 · via Viator
Jewish heritage tour
Maria was amazing and we learned so much. A lot of walking and hilly. She was respectful and so knowledgeable
事業者からの返答
Thank you so much Teresa for your kind words.
It was such a pleasure to be with you while we talked about jewish heritage.
Best regards,
María
J
Janette_F
June 3, 2025 · via Viator
Excellent Tour
Maria is a delightful guide who provided an in depth tour about Jewish Heritage in Porto. Highly recommend.
事業者からの返答
Thank you so much Jan for your beautiful words.
I wish you all the best.
Be always very welcome to Portugal!
Thank you.
María
K
kathy_s
April 10, 2025 · via Viator
Porto Jewish History Tour
If you are looking to get knowledge about Jewish History in Porto, Portugal we highly recommend Maria Sanchez owner of Porto Craft Tours Only small groups and very personal! I am sure any tour Maria has will be just as great as our Jewish History tour was!
事業者からの返答
Hi Kathy!
Thank you so much for taking the time to leave us this beautiful review.
Wish you all the best!
Regards
María Sánchez
