Wonderful day trip! Kevin, our local tours operator from Authentic Hanoi Travel in Hanoi was extremely kind and regularly communicative from the moment we made our booking! Our tour guide, Sam, was lovely and so was our bus driver and the cruise ship staff! Would definitely recommend this day tour to Ha Long Bay!
事業者からの返答
Dear Sharni Fuller,
Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed the day trip. Kevin is truly dedicated to taking care of our guests from start to finish, and Sam, our driver, and the cruise staff will be very happy to hear your kind words. We really appreciate your recommendation and hope to welcome you back to Ha Long Bay or Hanoi again soon!
Best regards
Kevin (Mr)
G
Gwendolene_H
February 5, 2025 · via Viator
The experience started by...
The experience started by getting picked up in the limo bus from our hotel. The driver was on time and had our names. The driver to Halong bay was just over 2 hours. There was a bathroom stop scheduled. The scenery at Halong bay was superb. The boat ride, cave excursions were enjoyable. The buffet lunch was tasty. It was a little chilly on the top of the boat during the sunset party. Tour guide, Tom, was very knowledgable, and kept the group informed of what was happening during the day.
事業者からの返答
Dear Holloway Gwendolene,
Firstly, i would like to thank you very much for choosing our services and for sharing your experience on the worldwide. It was a great pleasure for us to be your host to Halong Bay and Ninh Binh for your vietnam tour.
Secondly, we also want to express our sincerely thanks to you for your nice words about your trip and our service and our tour guide as well. Your perfect experiences were actually our final service goal.
Finally, your feedback is a great motivation for us to constantly improve our services. We highly appreciate your positive evaluations and comments which strongly encourage and support us in our business development. We hope that we will have more chances to serve you, your family and your friends again in the nearest future.
With our best regards,
Kevin (Mr)
