great overall experience. the queue for the travel to the studios was in the hot sun and foe those of us who were early that's 30 mins in the sun. Besides this, the whole journey was top notch. well done.
事業者からの返答
Thank you for your great feedback! We’re delighted to hear that you had a top-notch experience overall and enjoyed your visit to the Warner Bros. Studio Tour London. We’re sorry to hear about the wait in the sun before departure and appreciate you highlighting this. We’ll share your comments with the relevant team. We hope to welcome you again soon!
N
NataliaEloisa_D
September 18, 2026
Harry Potter 25 years!!
Getting to the meeting point is easy, but specific signage would be appreciated.
The activity is beautiful, but I think the time is limited, and not knowing the whole route, you end up rushed at the end of it and with almost no time to eat or buy merchandise, so if you see something you liked along the way, buy it and eat something quick at the cafeteria halfway through the tour.
The interactive audio guide is worth it, although it is not user-friendly for everyone.
A
Allan_B
September 9, 2026
This was a great...
This was a great experience except after boarding there was no guidance given and any announcements. Even a welcome would have been great just to enhance the experience.
事業者からの返答
Thank you for your review! We're delighted to hear that you enjoyed the experience overall. We appreciate your feedback regarding the onboard welcome and announcements, and we agree that these small touches can make a big difference to the guest experience. Your comments will be shared with the team as we continue to enhance our service. We hope to welcome you again soon!
S
Sunshine12093134646
August 30, 2026
DO NOT USE GOLDERN TOURS FOR HARRY POTTER
AVOID GOLDEN TOURS – TERRIBLE CUSTOMER SERVICE
I booked well in advance and was repeatedly told that our departure was at 1:30pm from Victoria. I even contacted Golden Tours several times on WhatsApp to confirm the time, and every time I was told yes, 1:30pm from Victoria was correct.
I had already checked the guide myself and could only see departures from Victoria at 1pm and 2pm. I specifically pointed this out to them, yet they still assured me that my information was correct.
My family, including a newborn baby and young children, travelled across London on the Tube to get to Victoria. When I messaged them yet again, I was suddenly told there had been a “technical glitch” and that we actually needed to be at King’s Cross.
This wasn't simply a technical glitch. I had questioned the information multiple times and gave them every opportunity to check it properly.
I then had to pay a significant amount for a black cab from Victoria to King’s Cross just to make sure we didn't miss the trip. If I hadn't checked again myself, my children's day out, which they had been looking forward to all year, could have been completely ruined.
The most frustrating part is that this was entirely avoidable. All it required was someone to properly check the booking when I repeatedly raised concerns.
My advice: do not book through Golden Tours. Book directly and in advance. In our case, it would also have cost around half the price.
Extremely disappointing experience.
事業者からの返答
hank you for sharing your detailed feedback. We’re very sorry to hear about the confusion regarding the departure location and the inconvenience this caused you and your family, particularly while travelling with a newborn and young children. We understand how frustrating it must have been to receive conflicting information after contacting us several times to confirm the arrangements. We would like to investigate this further and review the communication provided to you. Please email us at customerservices@goldentours.com with your booking reference and details of your experience, and our team will be happy to look into this for you.
R
R5680ZAcarmenf
August 30, 2026
Horrible
Very unhappy with the experience. They didn't speak Spanish but they didn't make the effort to explain the instructions to me either. The bus driver was also quite unpleasant and in the end they didn't put on any Harry Potter movie. Terrible service
事業者からの返答
Thank you for sharing your feedback. We’re very sorry to hear that the experience did not meet your expectations. We appreciate your comments regarding the lack of assistance in Spanish, the interaction with the bus driver and the onboard entertainment, and understand how disappointing this must have been. Your feedback is valuable and will be shared with the relevant team as we continue to improve the experience and service provided to our guests.
G
Go00094754144
August 28, 2026
Harry Potter Studio Tour
I came on a family trip with my mother from Japan. I went to a Harry Potter tour. I had reserved a shuttle bus with a premium seat. On the bus going back, there was another passenger in our seat. I asked Llorena for help because I'm not good at English. She was smart and full of hospitality. We were able to return home comfortably thanks to her. We came to love London.
事業者からの返答
Thank you for your wonderful feedback! We’re delighted to hear that you and your mother had such a lovely family trip to London and enjoyed your Harry Potter Studio Tour. It’s especially wonderful to know that Lllorena was so helpful and provided such warm and thoughtful service when you needed assistance with your seats on the return journey. We’ll be sure to share your kind comments with Lllorena, and we’re so pleased that your experience helped make your visit to London even more memorable.
U
U3512PTmm
August 27, 2026
Fantastic Tour for Harry Potter fans
The tour was fantastic. The amount of time we had at Warner Brothers Studio went by quickly and would have been great if could have had another hour there, as felt a bit rushed. Especially as there were lines to see certain things such as prover drive house etc. would have been nice if audio for tour was included in the price, given how much it cost. Having said that it was a wonderful experience and great that we did not have to navigate the roads.
事業者からの返答
Thank you for sharing your detailed feedback! We’re delighted to hear that you had a wonderful experience at Warner Bros. Studio and enjoyed the tour. We appreciate your comments about the time available to explore, particularly with queues for popular attractions, as well as your suggestion regarding the audio guide. We’ll share your feedback with the relevant team as we continue to enhance the experience for our guests.
S
S6072VEsamuela
August 27, 2026
Excellent experience
Great time with the family there.
事業者からの返答
Thank you for your wonderful feedback! We’re delighted to hear that you had a great time visiting the Harry Potter Studio with your family. It’s fantastic to know that you enjoyed the experience together and made some wonderful memories. We hope to welcome you back again in the future.
3
399loredanan
August 26, 2026
Xxx
Fantastic experience for me and my family
事業者からの返答
Thank you for your wonderful feedback! We’re delighted to hear that you and your family had such a fantastic experience at Warner Bros. Studio. We hope you made some magical memories together and look forward to welcoming you again in the future.
S
sandrafT8014WS
August 26, 2026
Works for me
Reliable round-trip transportation
事業者からの返答
Thank you for your feedback! We’re delighted to hear that you found the return transport to the Harry Potter Studio reliable and that everything went smoothly. We hope you enjoyed your visit and look forward to welcoming you again in the future.
Londonの類似ツアーを比較
最安値: London Big Bus Hop-On Hop-Off Tour with Optional River Cruise — $43
最高評価: Windsor Castle, Stonehenge, and Oxford Day Trip from London — 4.6 (5,936 件のレビュー)
最短: London Big Bus Hop-On Hop-Off Tour with Optional River Cruise — 1h 10分–3h 35分
