The guide was very knowledgeable and interesting to listen to.
事業者からの返答
Thank you for your lovely review! We’re delighted to hear that you enjoyed your visit to Leeds Castle and found your guide knowledgeable and engaging. We hope to welcome you again on another tour soon!
L
L8132AXmichaelf
September 20, 2026
Great guide
Sandra was an excellent guide! She was friendly, knowledgeable and organized. She made this trip special!
事業者からの返答
Thank you for your wonderful review! We’re delighted to hear that Sandra made your trip so special with her friendly, knowledgeable, and organized approach. We’ll be sure to pass your kind words on to her. We hope to welcome you again soon!
O
Olga_M
September 13, 2026
Once they have your money, they don’t care at all about the client
I was travelling for this tour from outside London, planning to be at the tour nearly 30 minutes ahead of the designated tour stat time (8:30). Due to delays, I unfortunately missed my connection and there was a 40-minute gap between trains, so I would arrive to the bus several minutes late. I phoned the company at 7:18 (over an hour before the start) letting them know and asking them if they could please wait for me. They said the bus could not wait, but advised me to go to the Golden Tours Victoria Visitor Centre at 7 Belgrave road instead. At the visitor centre, the supervising manager Richan (sp?) was extremely rude and condescending. He tried to give me a fake name “Joe”, refused to give me his full name after I asked several times, refused to give me the contact details for somebody above him who could potentially help me, refused to give me information on how to file a complaint, and joked that I could call or email the main office, but that email/phone call would come back to him. In the end he said he would send me a confirmation that I could use 50% of the cost I paid towards a new booking, and even noted my email address for that purpose, but (surprise, surprise) never sent me anything.
I understand that the tour company isn’t responsible for delays of the public transport system, but (1) I would expect a reputable company to provide a reasonable accommodation for situations outside of the client’s control, and (2) adding insult to injury when a client is asking for help to resolve an issue was completely unnecessary. I’m extremely disappointed and do not recommend this tour operator to anyone.
W
Wendy_B
September 6, 2026
Tour cancelled
Tour cancelled by tour company day before leaving. Called them , they will refund my money. Need to check on that when I get home.
事業者からの返答
Thank you for your feedback. We're sorry that the tour had to be cancelled and for any inconvenience this may have caused to your travel plans. While cancellations are occasionally necessary due to operational circumstances, we always aim to notify guests as soon as possible and process refunds promptly. We appreciate your understanding and hope to have the opportunity to welcome you on a future tour.
D
David_G
August 29, 2026
Absolutely wonderful day...
Absolutely wonderful day thanks to our guide Zozo and driver Robert. Zozo was so informative and fun making each stop special and engaging.
T
Trek33511305400
August 29, 2026
Would do this one again. Loved it.
Excellent value and wonderful long and varied day. Highly recommended. Big thanks to our fabulous guide Dan who took great care of us and driver Duma. Dan has a wealth of knowledge abouf the places we visited and passed along the way and told great stories to brng the history to life. The communications from Golden Tours prior to the day were clear and helpful especially the detailed description of how to find the coach at the beginning of the day. I knew exactly where i was going with no last minute panics. Thank you!
事業者からの返答
Thank you for your fantastic feedback! We’re delighted to hear that you loved your day exploring Leeds Castle, Canterbury and Dover, and enjoyed the varied itinerary and boat ride. It’s wonderful to know that Dan’s knowledge and storytelling brought the history to life, while Duma provided a smooth and comfortable journey. We’re also pleased that you found our pre-tour communication clear and helpful, particularly the detailed meeting point information. We’ll be sure to share your kind comments with Dan and Duma.
C
Camila_P
August 28, 2026
Incredible
Absolutely incredible, Patrícia impeccable the tour was wonderful, hat-taking church, very good
D
Discover68184793426
August 16, 2026
Fun Day Seeing Many Beautiful Sites, Oscar and our Driver Awesome Team
It was a fun day! Our Tour Guide was Oscar that day, and forgive me, but I don't recall the Driver, but both of them were awesome! Oscar was a conscientious and knowledgeable, looking after us as we had an unexpected delay at Leeds that day as there was a car event going on unbeknownst to all. But, it worked out just fine! our Driver was kind, as well, and a safe driver at that. There was another sort of delay with the Uber Boat, but again, Oscar was SO kind and it was out of his power to control. Honestly, the day was a very good day and we are happy we got to attend this tour! We got to see a great deal of some beautiful places that we otherwise could not have done readily on our own.
事業者からの返答
Thank you for your wonderful and detailed review. We are delighted to hear that you had a fun day exploring so many beautiful places and that Oscar and your driver helped make the experience enjoyable. We appreciate your understanding regarding the unexpected delays and are pleased that everything worked out well. We hope to welcome you again for another memorable tour.
J
jenniferbH1673RE
August 12, 2026
Leeds Canterbury Greenwich
Peter was an amazingly knowledgeable tour guide. Mario G the bus driver was safe and courteous
事業者からの返答
Thank you for your wonderful review! We are delighted to hear that you enjoyed the tour and appreciated Peter’s knowledge and Mario’s safe and courteous driving. We’ll be sure to share your kind words with them. We hope to welcome you again soon!
G
giorgiob891
August 12, 2026
.
The guide Peter and the driver Mario were excellent
事業者からの返答
Thank you for your kind review! We are delighted to hear that you enjoyed the tour and were happy with our guide Peter and driver Mario. We hope to welcome you again on another tour soon!
Londonの類似ツアーを比較
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