Totally disappointing. It's a tourist trap. Once the application is installed, it is impossible to connect to the hotspot.
Totally disappointing tourist traps.
事業者からの返答
Bonjour, modérez votre langage car ce n'est pas une bonne attitude pour commencer.
Concernant votre problème de connexion à l'application, nous avons reçu votre courriel le jour où vous avez fait la visite, ce à quoi nous avons répondu rapidement en vous apportant une assistance.
Nous avons vérifié le problème lorsque vous nous avez écrit, mais nous n'avons rien trouvé de mal avec le système ou l'application, et nous avons également fourni une assistance en vous demandant de venir dans notre magasin, à moins de 5 minutes à pied du point de départ de la visite, pour vous aider avec le problème, mais vous n'avez jamais répondu, et d'après ce que nous comprenons, sans aucun retour de votre part, le problème a été résolu. Vous avez écrit l'e-mail à 10h14 et nous avons répondu à 10h19, en vérifiant les enregistrements de l'e-mail, que vous pouvez facilement trouver dans votre e-mail et dans le centre de gestion Viator.
La prochaine fois, veuillez essayer de résoudre le problème ou de demander à quelqu'un d'autre de vous aider avec le problème que vous rencontrez avant de laisser un commentaire comme celui-ci sans avoir une bonne compréhension. Si vous avez répondu à notre message, le problème aurait pu être facilement résolu en quelques minutes.
E
Elodie P
April 21, 2026 · via Tripadvisor
Perfect very practical!
Thank you again for your help!!
事業者からの返答
Merci beaucoup pour votre message!
Nous sommes ravis d’avoir pu vous aider et de vous avoir facilité les choses.
Au plaisir de vous revoir à Côme pour une prochaine balade !
C
Cristina_G
February 23, 2026 · via Viator
No effectiveness to solve incidence at the moment gives the impression that they have played with our confidence and that you have.
I had an incident in the permission to reach the audio and they did not know how to help, I lost all morning trying to fix it but they did not provide help, I lost the amount despite having notified the incident 20 minutes from the scheduled time. I'm still waiting for an explanation.
事業者からの返答
Hola,
Como discutimos con el soporte de Viator, intentamos ayudarle de cualquier manera posible y respondimos a su mensaje de correo electrónico en 10 minutos. Sin embargo, nunca nos respondiste mientras estabas fuera de casa, a pesar de tener todos los correos electrónicos y chats grabados. También revisamos el problema y no encontramos ningún problema con el recorrido que compraste.
Tal vez la próxima vez, deberías revisar los detalles más a fondo y entender mejor el concepto básico de usar un recorrido autoguiado. Es similar a revisar un coche que no arranca cuando no puedes girar la llave. El soporte de Viator incluso te reembolsó parcialmente, a pesar de que no había nada malo con el recorrido.
O
Orietta C
November 2, 2025 · via Tripadvisor
Relaxation
Fantastic experience new discoveries advice visit in the cathedral with passage on balcony above the altar really beautiful
H
heddab279
June 12, 2025 · via Tripadvisor
Review
Very good service! The man who worked here was very nice and friendly and helped me and my friend! We recccomend this place
B
BoardingPass735989
May 17, 2025 · via Tripadvisor
Terrible
The whole experience was the worst tour we have ever had… never again will we look at anything through trip adviser or it’s partners
事業者からの返答
Hello,
Regarding your recent review, which lacks specific details about the issues you encountered, we would like to clarify that we provided comprehensive assistance in addressing your difficulties with the user-friendly interface. Alternatively, it is possible that there is a fundamental issue with the technology underlying the entire experience.
To our knowledge, you are the first customers to encounter difficulties using the system. In contrast, all previous customers, both in-store and self-guided tours, have not encountered any problems.
Initially, we received an email inquiring about the location of the person who would accompany you on the tour. We clarified that it was a digital self-guided tour. However, you were unable to download the app following the provided instructions. We attempted to provide various forms of support through at least four support emails.
To avoid misleading potential customers who are proficient in using smartphones, we kindly request that you review the type of tour before booking. Additionally, please ensure that you are familiar with using a phone.
M
Meryl_M
November 11, 2023 · via Viator
Disappointed
The company is very nice and helpful however the guide works when you reach something on its list. After seeing a site, it doesn't tell you which direction to go. We wound up wandering aimlessly. We only heard about 6 sites. I guess you get what you pay for
事業者からの返答
Hello Meryl,
Thanks for sharing your experience!
About the directions, they're based on your location and as the Tour app is not a navigation one, it doesn't tell you where to go, but it knows where you are so, instead, there is a blue line showing the path, that tells you the direction to take, and an arrow pointing to the direction of the lines is seen double clicking the location icon.
Also, it is possible to hit the "Directions" button that opens your navigation App, such as Apple Maps, Google Maps, Waze or any installed on your phone, and you can promptly get to the destination.
Thanks again for choosing our Tour and we hope next time you have an issue or don't know how to proceed with the App, that you contact us on our communications channel so we can better help you during or before your journey.
K
kalina02
October 10, 2023 · via Viator
Wandering with a purpose
I enjoyed taking my time and learning about the different locations. Great way to wander around the city with a purpose!
事業者からの返答
Thanks Kalina for your feedback!
We're glad you enjoyed our tour =)
Lake Comoの類似ツアーを比較
最安値: コモ湖：ガイドなしウォーキング ツアー - コモのダウンタウン — $23
最高評価: Small-Group Lake Como & Lugano: 2 Countries in 1 Day, Boat Cruise — 5.0 (1,573 件のレビュー)
