This is a lovely trip to 3 local islands. It was very good value for money. Our Italian tour guide was fluent in Spanish but not in English, as advertised. Fortunately I understand Spanish to could translate a bit for the English speakers. From experience, the company should use a pre-recorded English guide.
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Josef_U
October 3, 2026 · via Viator
Recommended!
A great afternoon on the beautiful islands near Venice with a magical travel companion.
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shannonbE2493SV
July 18, 2026 · via Tripadvisor
Church closed on Torcello island, only 40 min on murano
Disappointed at how this tour is run. First, they don’t tell you the church and museum on torcello island is not open til you get on the boat. There’s no point in going to Torcello without that, I know it’s under repair but you should be able to see some of the mosaics if you can get in. Though it’s somewhat unclear if that church was really closed that day or we just showed up too late—I can see posts of the interior from visitors from earlier that day.
Second, there were only 40 minutes on murano, and since you spend 15 at a glass demo there’s just enough time to dart into a few of the closest shops before you have to go back to the boat. We were told it’d be an hour there before booking. If murano had been the last stop I’d have just stayed and found my own way home but alas it was the first. Plus the glass factory they take you to has a lot of cheap non-murano made glass—you need to go out to find the authentic stuff.
Burano was fine, though again we showed up too late to go to the lace museum as it had just closed.
At the first stop they added a bunch of people so it was crowded and not all could sit.
Tour guide was fine if not really saying a lot. But we were on the boat for hours for barely any time and multiple closed sites. It just needs to be better run. Go on your own or book a better reviewed operator.
事業者からの返答
Dear customer,
Thank you for taking the time to share your experience. We are sorry to hear that the tour did not fully meet your expectations.
We would like to clarify a few points. The opening hours of churches, museums, and cultural sites on the islands are managed by external authorities and may occasionally change due to maintenance, temporary closures, or other operational reasons. We always do our best to provide the scheduled itinerary, but we cannot guarantee access to locations that are not open or available on the day of the visit.
Regarding Murano, the time allocated on the island follows the planned tour schedule and includes the glass-making demonstration, which is an important part of the experience and allows our guests to discover one of the island’s most famous traditions. We understand that some visitors may prefer more free time for shopping and exploring independently, but the duration of each stop is established in advance as part of the itinerary.
The same applies to Burano and Torcello: the time available on each island follows the planned schedule, while visits to museums or specific attractions depend on their opening hours at the time of the tour.
We are sorry if the group size affected your comfort during the first part of the excursion. During particularly busy periods, the number of participants may increase, but our team always works to ensure that the experience remains enjoyable and well managed for everyone.
We are pleased to hear that you found our guide helpful and professional. We truly value all feedback from our guests and will continue working to improve our services and provide a pleasant and well-organized experience discovering the beautiful islands of the Venetian Lagoon.
Kind regards,
Consorzio Vidali Group
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Tomwall33
June 4, 2026 · via Tripadvisor
Unfortunately disappointing
In Venice, nothing was organized before the departure at 12:30; neither was the boat there, nor could anyone provide information, even the captain of the ship we left on in the morning was unfriendly and explained: just look, it will leave somewhere...
Then a small boat with a capacity of maybe 50 passengers arrived; the lady explained, sorry, the large boat is broken and it will be a bit cramped until Murano, but it only takes half an hour (!). It was very hot, and they crammed about 100 people in.
On the way to the next island, Burano, it seemed that the tour guide was only interested in luring all passengers to her acquaintances' shop, where everyone was expected to consume or buy something.
At the last stop, Torcello, there were still 40 minutes to look around, although it was certainly a 25-minute walk from the dock to the village.
The boats were old and loud, some of the benches were broken, and the staff, including the captain, were very unfriendly.
I definitely cannot recommend this further.
事業者からの返答
Dear customer,
thank you for sharing your experience. We would like to remind you that our office is open from Monday to Sunday, from 9:00 AM to 6:00 PM, precisely to assist guests in difficulty in real time, especially when locating the boarding point.
Regarding the vessel replacement, we confirm that the capacity was managed in full compliance with the maximum limit allowed by regulations, without ever exceeding it. The technical issue was handled quickly and smoothly, always prioritizing the safety of all passengers on board.
Furthermore, we would like to clarify that our guides do not have commercial agreements with local shops, nor do they force customers to make purchases or refreshments in any way.
As for the stop in Torcello, the duration is calculated based on the size of the island and is generally sufficient for a complete visit.
Nevertheless, we take note of your comments regarding the guide's performance and the on-board audio system, areas on which we work constantly to ensure the best possible experience for our guests.
Best regards,
Consorzio Vidali Group
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F2915FBgiuseppep
June 1, 2026 · via Tripadvisor
Vidali Tour Murano Burano Torcello
Tour not organized in an optimal manner.
Departing from S. Lucia, we got off at St. Mark's Square and waited under the sun for at least half an hour for the new water taxi.
The guide spoke quickly on the boat, did not articulate well, and therefore it was not easy to understand what he was saying, especially due to the poor audio system.
In my opinion, the visit in Murano lasted too long (about two hours).
Instead, the tour in Torcello lasted about 10 minutes because we were behind schedule.
Upon returning to St. Mark's Square, the new water taxi was present, but we waited another 15 minutes for the arrival of a person who was not part of the tour group.
We arrived at S. Lucia around 7:45 PM with over an hour of delay.
To evaluate another tour operator.
1人が参考になったと回答
事業者からの返答
Gentile Cliente,
La ringraziamo per aver condiviso il suo feedback.
Desideriamo precisare che il tour si è svolto regolarmente secondo l’itinerario previsto e che le operazioni di imbarco e cambio mezzo sono state gestite in modo fluido dal nostro staff. Eventuali attese sono state minime e fisiologiche all’interno della normale gestione dei flussi turistici nella Laguna di Venezia.
La sequenza delle visite (Murano, Torcello e rientro) è stata effettuata secondo programma operativo, con tempi adeguati per consentire lo svolgimento dell’escursione. Non risultano ritardi significativi rispetto alla tabella di marcia prevista.
Prendiamo comunque nota delle sue osservazioni riguardo alla guida e al sistema audio di bordo, aspetti sui quali lavoriamo costantemente per garantire la migliore esperienza possibile ai nostri ospiti.
Siamo spiacenti che la percezione complessiva non sia stata pienamente soddisfacente e la ringraziamo per il suo contributo.
Cordiali saluti,
Consorzio Vidali Group
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Safari18617775077
May 26, 2026 · via Tripadvisor
Terrible organization.
They herd tourists like sheep, not opening the boarding gate until 5 minutes before the boat departs. You must be there 15 minutes early, but they do not arrive early to manage their audience. The ticket does not specify the dock number, and as a result, despite the employee scanning the entry ticket and asking if it was that boat, we boarded the wrong one. They were side by side, leading to confusion. We have not been refunded the price of the excursion; we had a very bad experience. Terrible organization. With order and attention to tourists, these things do not happen. We complained to the company, and their response was that it was our fault and the fault of the access control for the adjacent boat. Perhaps if they attended better, with more foresight, and if the girl scanning the access ensured she guided her clients correctly, this would not have happened.
If they had done their job well, when a customer asks and has doubts, the most correct thing is to guide them properly to where they should go.
But no, it is easier to give incorrect directions, not pay attention, and blame the neighbor. Given the impossibility of taking the excursion another day, that is the only solution they offer us. I ask them to refund my money for a service not rendered, and they deny it.
事業者からの返答
Estimada cliente,
Lamentamos que su experiencia no haya cumplido con sus expectativas.
No obstante, nos gustaría aclarar que toda la información necesaria para el embarque se proporciona a los pasajeros con antelación y que los procedimientos aplicados son los mismos para todos los clientes. De hecho, en la fecha indicada, el resto de los participantes embarcó correctamente y realizó la excursión contratada sin inconvenientes.
Nuestro personal sigue procedimientos operativos establecidos y la información relativa al punto de embarque se comunica a través de los canales previstos. Por este motivo, tras las verificaciones realizadas, no se ha detectado ninguna anomalía en la organización del servicio.
Aunque en este caso no procede ningún reembolso, con el fin de ofrecer una solución alternativa se le propuso la posibilidad de participar en otra de nuestras excursiones en una fecha diferente. Esta opción, ofrecida como gesto de cortesía comercial, fue rechazada.
Comprendemos su decepción por no haber podido participar en la excursión reservada; sin embargo, no podemos aceptar una solicitud de reembolso cuando el servicio se ha prestado con normalidad y la imposibilidad de disfrutarlo no ha sido consecuencia de una falta de prestación por nuestra parte.
Atentamente,
Consorzio Vidali Group
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Suzanne_V
May 18, 2026 · via Viator
Absent tour guide/biat
The boat never showed up at the dock number given. Called the number the given in case of problems and was told the boat would be there in minutes but never came. Would not use this company again
事業者からの返答
Dear Customer,
Thank you for your feedback.
We are always available to help you determine the tour’s starting point and, in the event of a delay or cancellation, to reschedule it for another date.
We hope to have you on board with us.
Best regards,
Consorzio Vidali Group
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patriziafE6804CX
April 24, 2026 · via Tripadvisor
Tour Venetian islands to repeat
Me, my husband and my son had a really nice day. A big thank you to the good and nice guide Giorgia! Patrizia, Stefano and Francesco
事業者からの返答
Gentile cliente,
grazie mille per la bellissima recensione!
Speriamo di riavervi presto a bordo delle nostre imbarcazioni!
Cordialmente,
Consorzio Vidali Group
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TrailBlazer567434
April 22, 2026 · via Tripadvisor
Very nice day
We greatly appreciated the professionalism of the team and the visits were very nice with comments in all languages. A busy day to do
事業者からの返答
Cher client,
Merci beaucoup pour votre excellent avis.
Nous espérons vous accueillir à nouveau très bientôt à Venise pour une autre de nos visites guidées.
Cordialement,
Consorzio Vidali Group
M
MariaAparecida_D
April 21, 2026 · via Viator
Could be better utilized
I think the stop on the first island of Murano was short, making it impossible to explore the place. You should stop doing the tour on the third island of Torcello because there is no attraction in the place, and thus increase the time of visit in Mrano.
事業者からの返答
Dear customer,
Thank you for your lovely review and feedback.
We hope to welcome you back aboard our boats soon, on our morning tour which visits only the islands of Murano and Burano.
Best regards,
Consorzio Vidali Group