Amazing experience with Katoa Jet! From the booking enquiry to our 30-minute speed and spins experience with Donny, everything was top-notch. So much fun and definitely deserves a spot on the Rotorua must-do list! Highly recommend! ⭐⭐⭐⭐⭐
事業者からの返答
Thank you again Andrea! I really appreciate the time you've taken to leave us a great review on both platforms. I definitely helps! Take care :)
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racheljY4346MI
August 29, 2026 · via Tripadvisor
Fun on the water
Had a great time. Would love to go again
事業者からの返答
Thanks so much for the 5 stars! 😊 We’re thrilled you had a great time and would love to have you back for another adventure!
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X1293POtaniah
August 10, 2026 · via Tripadvisor
Katoa
Cool, albeit wet and cold!! Thanks All!!
事業者からの返答
Thanks for joining us! We’re glad you still enjoyed the ride despite the classic Rotorua winter weather! 🌧️ Thanks for coming along and we hope to see you again on a sunnier day!
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Colleen_D
July 16, 2026 · via Viator
Driver of the boat was...
Driver of the boat was great,witty and very informative.
The girl in the office was friendly and welcoming.
事業者からの返答
Thanks so much for your kind words! We’re really pleased to hear you enjoyed your time with us. Our driver loves sharing stories and local knowledge (with a bit of humour thrown in!), so it’s great to hear that came across. We’ll also pass on your lovely feedback to our office team. Thanks again for visiting, and we hope to see you again soon!
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panic2026
July 5, 2026 · via Tripadvisor
stop making us pay at usd prices when we in nz
Was great but I hate how we pay usd instead of nz dollars that caught me off guard why we paying usd when we in nz and doing nz activités silly
事業者からの返答
Thank you for your review! I am so pleased to hear you had a great experience with us.
I completely understand how the currency difference would have been unexpected and frustrating when booking a New Zealand experience. Unfortunately, this issue is related entirely to the third-party booking platform and is not something we control or have the ability to change. I am disappointed that this continues to create confusion for our customers, including yourself, and we have been actively challenging the platform to provide a resolution.
For future travellers, we’d like to clarify that bookings made through Viator/Tripadvisor are processed through their platform, including the currency displayed and charged. Our pricing is provided to Viator in New Zealand dollars (NZD), and we do not have the ability to adjust how their system displays or converts prices.
We have raised this matter with Viator on multiple occasions, as we understand the importance of clear pricing when booking. While they have advised they are working on improvements, we will continue to raise this issue with them and advocate for clearer pricing information for our customers.
I really appreciate your 5-star review and am grateful that, despite the frustration with the booking process, you still chose to recognise the experience you had with us. We never want our customers to feel frustrated or caught off guard, and I appreciate you bringing this to our attention, as it gives us the opportunity to clarify the situation for other travellers.
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Vae H
April 30, 2026 · via Tripadvisor
Must do
This was amazingly fun 30 minutes. It’s a must do when you’re in the area
事業者からの返答
We're so glad you had an amazingly fun time with us. Hearing that you'd call it a "must do" means a lot to our team. Thanks for taking the time to share your experience, and we hope to see you again soon!
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ranjanil2026
April 20, 2026 · via Tripadvisor
Paid Extra Money
overcharging from original rate offered by the company
事業者からの返答
Thank you for your feedback. We’re sorry to hear about your frustration regarding pricing.
We’d like to clarify for future customers that our business does not control the currency display on third-party booking platforms such as Viator/Tripadvisor. Pricing on this platform may sometimes be shown in a different currency (e.g., USD), which can lead to confusion.
We share your frustration with this situation and have raised this issue multiple times with the platform for their resolution on pricing clarity.
For transparency, our direct pricing and all charges made by us and issued to third-party booking platforms are clearly communicated in NZD. If any customer is ever unsure, we strongly encourage reaching out to us directly before booking—we’re always happy to help.
We appreciate you bringing this to our attention and we remain committed to providing a clear and positive experience for all our guests.
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wozeyposie28
April 15, 2026 · via Tripadvisor
Highly recommend
Our family had so much fun, the staff were friendly & welcoming. We'll definitely do it again. Boat driver deserves a payrise! He was hilarious & informative.
事業者からの返答
We are so stoked you & your family had a great time & found your drivers usually terrible dad jokes hilarious! We will pass this along to your driver, it will only encourage him no doubt. We do hope to see you again & thank you for the great review.
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X3341FBbradleyp
April 6, 2026 · via Tripadvisor
Great trip educational also
Was well worth the ride see Rotorua from a different perspective
事業者からの返答
Thank you for the 5 stars & your review we really appreciate it :) we hope to see you again one day!
T
TekuamaJames
February 23, 2026 · via Viator
1000/10 love it
Amazing experience
Our instructor Will is funny and enjoyable the entire ride. Love the history and culture around the lake too. Would do it again 👍 for first timers we had a blast!
事業者からの返答
Thank you for the fantastic review! We’re thrilled you had such an amazing experience and that Will made the ride fun and enjoyable. It’s great to hear you loved the history and culture around the lake too. So glad you had a blast. Come back any time!
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