At both side of the transportation, the drivers were fantastic. They were helpful and shared great information about Puerto Vallarta.
事業者からの返答
Thank you so much for your kind words! We’re delighted to hear that both of your drivers provided excellent service and made your transportation experience even more enjoyable by sharing helpful information about Puerto Vallarta. We truly appreciate your feedback and hope to welcome you again soon!
D
DebraGene_M
September 18, 2026
Transporting Safely
I booked this transport for one. The driver got me where I needed to go on time and safely. Would highly recommend
事業者からの返答
Thank you for your kind review! We’re delighted to hear that your transportation was on time, safe, and reliable. We truly appreciate your recommendation and hope to have the pleasure of assisting you again on your next visit!
K
Kimberly_R
September 13, 2026
To keep walking outside...
To keep walking outside of the airport. Also have cash on hand for tips and other expenses. Also have currency calculator downloaded on your phone.
事業者からの返答
Thanks so much for the tip! Great advice about heading outside the airport and keeping cash handy for tips and other little expenses. the currency calculator idea is a smart one too. Hope you coming back soon.
Q
Q135GOalim
July 23, 2026
Wilber the driver who took us to hotel was nice and helpful
As we got to get line they informed us that we had to pay another $27 extra otherwise they would not give us service. Had no choice to pay for them to take us to the hotel. My question is if cost more how come we weren’t charge from the beginning. This should be round trip. Is it going to be same problem? Are we going to get service back to airport?
事業者からの返答
Hi, thank you so much for letting us know what happened at pickup. We're truly sorry for the confusion around the additional $27 charge when you got in line, and we completely understand your concern about whether this could happen again on your return transfer, especially since this was booked as a round-trip service.
To clarify this situation in detail and confirm everything related to your return transfer, we invite you to reach out to our customer service team at +52 998 312 1211 or at customerservice@graylinepuertovallarta.com. They'll be happy to give your case prompt follow-up. Thank you for letting us know and for your patience.
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Linda_M
July 12, 2026
Just book a taxi or Uber!!
Our hotel what listed on any of the “zones” lists for PVR. I looked it up online and it said Zone 2, so that’s what I booked. At the airport, the company said it was another zone and charged us more. They could have set the price at whatever they wanted and we had no choice. I’d already prepaid. Also, it isn’t a shuttle as advertised. It’s just a regular car. On the return trip, they were late and came in an actual taxi. Just book a taxi or Uber. This was a ripoff.
事業者からの返答
Hello, traveler
We apologize for the the dfficulties caused during our service; that is definitely not the experience we want for our passengers. Your comments will be reviewed to avoid similar situations in the future. Please, write to us at ux@mexicotravelgroup.com and share as much information as possible so we can follow up with you.
Sincerely,
Gray Line Puerto Vallarta
J
Jesus_C
July 7, 2026
Just take a taxi, cheaper
They just throw you in a taxi anyways. Just get a taxi instead, its cheaper option in reality. I booked this because I didnt want to use the taxis and wanted to use a reputable name, cost more , but didnt care because I didnt want a taxi, they used taxis to stick me in at 1/2 the cost to them of what I actually paid for. Just FYI. Over paying, especially if more than one person.
事業者からの返答
Hello, traveler
We apologize for the the dfficulties caused during our service; that is definitely not the experience we want for our passengers. Your comments will be reviewed to avoid similar situations in the future. Please, write to us at ux@mexicotravelgroup.com and share as much information as possible so we can follow up with you.
Sincerely,
Gray Line Puerto Vallarta
N
Nancy D
June 29, 2026
Easy and very affordable.
Great communication and great service.
事業者からの返答
Thank you for your kind review.
We're happy to know that you enjoyed our communication and service throughout your experience. Providing reliable assistance and keeping our guests informed are priorities for our team.
We truly appreciate your feedback and look forward to welcoming you again on your next trip.
V
vjkevorkian
June 25, 2026
Shuttle service
Great customer service and have nice rides. The part I don't like where they tell you that you need to meet one of their representatives the next day from 9:00 to 12:00 to set up your return trip back to the airport only to find out they try to sell you excursions and you already killed half your day.
事業者からの返答
Thank you for your review.
We're delighted to hear that you enjoyed our transportation service and found our vehicles and customer service to be of high quality.
We also appreciate your comments regarding the hotel representative meeting. Feedback like yours is valuable and helps us continue reviewing how we communicate the purpose of these appointments to ensure the best possible experience for our guests.
Thank you again for sharing your thoughts.
L
Laura_s
June 16, 2026
Reliable
I would recommend booking thru Viator. It was easy, quick, secure and reliable.
Gray line driver was very professional.
事業者からの返答
Hi Traveler!
What a pleasure to receive your review! At Gray Line Puerto Vallarta, we are dedicated to providing a warm and safe service and it fills us with satisfaction to know that you had an excellent experience.
Your words motivate us to keep striving every day. We hope to have the opportunity to welcome you on your next visit.
Thank you for trusting us and we hope to see you soon!
Best regards,
Gray Line Puerto Vallarta
D
Derrick S
June 12, 2026
Puerto Vallarta airport transportation
The driver was smart and knowledgeable and friendly
事業者からの返答
Thank you for sharing your experience.
We're pleased to know that your driver made such a positive impression through their friendliness, knowledge, and professionalism. Experiences like yours are exactly what we aim to provide to our guests.
We appreciate your comments and look forward to serving you again in the future.