Had an unforeseen emergency come up and the company was rude and would not work with us for a refund. I would stay away from this company and book a different trip.
事業者からの返答
We are truly sorry to hear about your experience, and we sincerely regret that we were unable to meet your expectations during such an unexpected situation.
We understand that emergencies can happen, and we would appreciate the opportunity to review your case personally and see how we can assist you. Please contact our Customer Service team at customerservice@graylinepuertovallarta.com or 998 312 1211 so we can look into the details and provide you with the appropriate assistance.
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and hope to have the opportunity to address your concerns.
H
heathergg25
March 3, 2026 · via Viator
Pirate ship
So fun..excellent food and drinks..friendly pirates..love the pirate ship..love the pirate show..fun for all ages
事業者からの返答
Hi Traveler!
What a pleasure to receive your review! At Gray Line Puerto Vallarta, we are dedicated to providing a warm and safe service and it fills us with satisfaction to know that you had an excellent experience.
Your words motivate us to keep striving every day. We hope to have the opportunity to welcome you on your next visit.
Thank you for trusting us and we hope to see you soon!
Best regards,
Gray Line Puerto Vallarta
H
harleyfran
January 30, 2026 · via Tripadvisor
Fun time
I was always Leary of going on this trip because I thought it was pretty hokey but a friend told me it was amazing so we booked a trip and did the regular package which was great the food was great they had drinks the minute you got on the ship the show was fun they did fireworks we really had a great time I would highly recommend it
事業者からの返答
Hi Traveler!
What a pleasure to receive your review! At Gray Line Puerto Vallarta, we are dedicated to providing a warm and safe service and it fills us with satisfaction to know that you had an excellent experience.
Your words motivate us to keep striving every day. We hope to have the opportunity to welcome you on your next visit.
Thank you for trusting us and we hope to see you soon!
Best regards,
Gray Line Puerto Vallarta
S
Sunworshiper54
April 18, 2025 · via Tripadvisor
A Fun Experience with Excellent Service
We had so much fun on this excursion. I want to give a shoutout to our personal pirate, Ruly, who was great! I have some mobility issues and he helped me get on and off the ship. He also made sure we were taken care of on the ship and helped me get down the ladder to the galley for dinner. Food was very good! The entertainment was great! I would recommend this excursion for all ages.
事業者からの返答
Hello Traveler,
Thank you for sharing your positive experience with Gray Line Puerto Vallarta! We are delighted to know that you enjoyed our services. Our team works hard every day to provide the best possible experience, and your kind words inspire us to keep improving.
We look forward to welcoming you again on your next visit!
Best regards,
Gray Line Puerto Vallarta
B
BackPacker289389
March 6, 2025 · via Tripadvisor
Go there an unforgettable memory for parents and children
A memorable evening with music songs pirate battles a generous and delicious supper—I recommend octopus—we danced, screamed, bar service is continuous pirates are on small onions
事業者からの返答
Hello Traveler,
Thank you for sharing your positive experience with Gray Line Puerto Vallarta! We are delighted to know that you enjoyed our services. Our team works hard every day to provide the best possible experience, and your kind words inspire us to keep improving.
We look forward to welcoming you again on your next visit!
Best regards,
Gray Line Puerto Vallarta
D
DelaneK4
March 2, 2025 · via Tripadvisor
Great staff!
Excellent, fun and interactive for the family, we enjoyed the meal and show ! My 12 yr old loved it ! His favorite on this whole trip!!! Highly recommend
事業者からの返答
Hello Traveler,
Thank you for sharing your positive experience with Gray Line Puerto Vallarta! We are delighted to know that you enjoyed our services. Our team works hard every day to provide the best possible experience, and your kind words inspire us to keep improving.
We look forward to welcoming you again on your next visit!
Best regards,
Gray Line Puerto Vallarta
K
kirstenwE7133PH
February 28, 2025 · via Tripadvisor
Great night of music and dancing and a show!
The live music was amazing! The bongs and violin were so fun to hear and a great welcome to guests as they arrived and at dinner.
Thank you! Loved all the hosts and staff in character. So fun! Great show. Thanks for including the guests.
事業者からの返答
Hello Traveler,
Thank you for sharing your positive experience with Gray Line Puerto Vallarta! We are delighted to know that you enjoyed our services. Our team works hard every day to provide the best possible experience, and your kind words inspire us to keep improving.
We look forward to welcoming you again on your next visit!
Best regards,
Gray Line Puerto Vallarta
E
Emily_C
January 31, 2025 · via Viator
Would totally recommend to any adult visiting a Puerto Vallarta
This was fantastic entertainment, including a boat ride, fireworks, one of the best meals we had while in Puerto Vallarta. The service was amazing. They made the check-in process very easy and were very informative. They walked us to the location we needed to be out that way we would not get lost and gave us very specific timeframe so we had an opportunity to shop prior to the event. Drinks were great, food was great, service was fantastic. Some parts of it may not be appropriate for small children.
事業者からの返答
Hi Doreen!
What a pleasure to receive your review! At Mexico Travel Solutions we are dedicated to providing a warm and safe service and it fills us with satisfaction to know that you had an excellent experience.
Thank you for trusting us and we hope to see you soon!
Best regards,
Mexico Travel Solutions
1
186marchells
December 30, 2024 · via Tripadvisor
Must Do!!!..
Danny the pirate and his crews are amazing. Food is awesome and service was great. Danny was our pirate and he's AWESOME!. Thanks for everything; we had a great time and you have to do this. Out of all the excursion, this was far the best. It gets chilly at night with the wind so be sure to wear sweater... Other than that, this is a great night tour, great food and great service. Thanks again Danny the pirate; take care bud
事業者からの返答
Hello, Traveler!
What a pleasure to read your review! At Gray Line Puerto Vallarta, we work hard to provide exceptional service and knowing that we met your expectations fills us with satisfaction.
Thank you for your trust and we hope to see you soon on your next visit.
Best regards,
Gray Line Puerto Vallarta
M
Matthew G
November 7, 2024 · via Tripadvisor
A lot of fun but recommend day ship if you have kids
The pirate ship was a lot of fun and the staff and food was amazing. Wish I would have known that the night ship was geared towards adult partying. My 4 year old granddaughter was very concerned during the pirate fight. Think the day trip would have been a better experience for her.
事業者からの返答
Argg, hello Traveler!
What a pleasure to read your review! At Gray Line Puerto Vallarta, we work hard to provide exceptional service and knowing that we met your expectations fills us with satisfaction.
Thank you for your trust and we hope to see you soon on your next visit.
Best regards,
Gray Line Puerto Vallarta
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