It's good but expect that guided tour is only 3-3 1/2 hours
Pros: The driver/tour guide was really knowledgeable about San Francisco and gave us really great information about the city and recommended some restaurants and where to go back to do some more self guided tour. It was a small group (14 people).
Cons: We were supposed to be picked up at 8:30 am from our hotel but he came around 9:05 am. The actual tour started at 9:30 am till about 12:30 pm. The tour listed between 7 and 8 hour guided tour but the rest of the tour after 12:30 was self guided tour to Alcatraz (which is about 2 hrs.). So, That's about 5 hours total. There were about 5 stops and we were allowed 10-11 minutes to take some photos and enjoy the views unlike what is listed on the brochure that different stops have different times allowed ( for example, on the brochure it should be 25 minutes allowed at the Golden Gate bridge but we were actually allowed only 11 minutes). We just pass by the Fisherman's Wharf but in the brochure, we should been allowed 20 minutes in the area. Although the driver/guide was very nice, he didn't offer to take photos of anyone in the group (most people are shy to ask, like me and my partner).
In general, we expected a guided tour between 7-8 hours but we only got 3 hours. The whole excursion is just about 5-6 hours.
3 hours - guided tour of the City of San Francisco
2-3 hours - self-guided tour to Alcatraz
It was a bit pricey for this excursion but I have nothing to compare it with because it was our first time in San Francisco. I will still recommend it but expect less of what they advertise.
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C6057MEjilll
April 30, 2026 · via Tripadvisor
Terrible Communication and Professionalism - Do NOT recommend
We booked it for Friday, April 24. Thursday night after 10:00pm we got a text saying the tour was cancelled. Of course we didn't see this message until Friday morning. We rebooked for Saturday, April 25. Again, Friday night after 10:00pm they sent a text saying the tour was cancelled. So FRUSTRATING and unprofessional. Apparently Alcatraz was closed for dock repairs but you would think a tour company would know that and already have an allotment of tickets.
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Monica_A
April 27, 2026 · via Viator
Great San Francisco in a Day Tour
This was a great tour. We did Alcatraz in the morning and San Francisco in the afternoon. At Alcatraz we were able to meet a former inmate, now author of his experiences at Alcatraz. He signed his book and we got a photo! A rare and exciting experience!
San Francisco was brought to life for us by our fantastic tour guide, Buddy. I don't believe there is an area we didn't stop at or at least drive by. His vast knowledge of all things San Francisco was incredible! We learned so much as well.
We were so glad we booked this tour and did not try to sightsee on our own as we would have missed so much. Highly recommend!!
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Jill_L
April 26, 2026 · via Viator
Worst Experience
Worst Experience. NEGATIVE 5 stars. Booked a tour of SF and Alcatraz. After 10:00pm I was notified the tour was cancelled (I was already asleep so didn’t see the text til I was ready to leave for the tour). Rebooked for the next day. Same exact thing happened again. Message at 10:08pm saying tour was cancelled. Won’t use them ever again!
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Ellise_D
October 16, 2025 · via Viator
I was a bit disappointed...
I was a bit disappointed because we did not get to see everything that was listed on the itinerary, specifically Nob Hill and haight Asbury, but otherwise it was good.
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Tammy_N
May 17, 2025 · via Viator
Fun full of information
Very interesting and informative nice and friendly had a great time randy was very nice he showed us so much and a van was better than a bus
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Cheryl_B
May 13, 2025 · via Viator
Enjoyable but not without some issues
Whilst we loved the tour we had a few issues leading up to this. We booked a morning tour with the afternoon at Alcatraz but at around 9pm the evening before our trip we got a message to say that the day had been swapped around and we would be visiting Alcatraz in the morning.
I appreciate the terms say they have the right to change things but we had to rearrange our plans to accommodate this. The tour operator was very good and did pay our transport costs to get to the ferry in the morning but things didn’t go smoothly for us. First of all we couldn’t get an Uber so used the tram, this dropped us a 20 minute walk away from the ferry, we had 25 minutes to get there. Thankfully we are fit enough to make it but it was tight. Secondly, we finished Alcatraz around 2 hours before the bus was due to collect us so we were left hanging around until pick up time, he was also 30 minutes late so lots of time wasted. The tour itself was fab and Mike was very knowledgeable but if they change the layout then we should be offered a choice of times to go to Alcatraz as we would have gone at least an hour later. We spoke to two other couples who also felt the same.
As I say this is a great trip but would have been a better experience if the original itinerary was kept to.
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Barry_M
April 3, 2025 · via Viator
City Tour with Alcatraz.
Extremely informative and interesting. Tour guide very knowledgeable and witty. As we were only here for 2 complete days we'll worth the experience.
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Denise_A
February 22, 2025 · via Viator
Excellent tour
Excellent tour guide called gerry very knowledgeable and alcatraz trip was excellent viator travel excellent
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Charmaine_M
November 1, 2024 · via Viator
All around SFO Tour. Great if there's free lunch :-)
Great tour within San Francisco but I find it a little expensive. Just need to lessen the price or next time include at least free lunch.