It was a fun tour. Wish we could have seen more of the “homes” themselves and not just the gates leading to the homes.
事業者からの返答
Thank you for sharing your feedback! We're delighted to hear that you had a fun tour and enjoyed the experience overall. We appreciate your comment about wanting to see more of the homes themselves rather than just the gates and entrances. Due to privacy considerations and local regulations, access and visibility can be limited in some neighborhoods. We're glad you still enjoyed the tour, and we appreciate you taking the time to share your thoughts with us.
BigBusTours@VladL
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Samantha_L
September 10, 2026 · via Viator
Pointless!
Unfortunately the back half of the bus roof was open so this made it that most of us who were sat from mid point to rear could not hear hardly anything as the driver was speaking whilst driving and with the air rushing through meant we couldn't hear him, making the point of a Celebrity and Lifestyle Tour pointless. We told the driver but he said there was nothing he could do although later mentioned he had switched a fan off to see if it helped. No headsets. No brochure that might help. He did mention at the start that he would not be able to slow or stop driving near homes. All of this plus his fast talking quiet voice meant we drove around without a clue where we were! Booked through Viator / Big Bus Tours thinking it would be as good as other tours but sadly it was a waste of time and money. We all felt the same.
事業者からの返答
Hi! Thank you for taking the time to share this detailed feedback. We are truly sorry to hear that your Celebrity and Lifestyle Tour was such a disappointing experience and felt like a waste of your time and money. The primary goal of this tour is to provide an engaging and informative look into the area, and it is incredibly frustrating to hear that open-air wind noise, a quiet microphone setup, and a lack of visual materials left you and your fellow passengers completely in the dark. While we do have to comply with local regulations regarding driving speeds and stopping near private homes, our audio delivery should always be clear enough to overcome those factors. We completely understand why the tour felt pointless under these conditions. We take your comments regarding the lack of brochures, missing headsets, and the audio setup very seriously. We are escalating this directly to our local operations manager to ensure our onboard equipment is properly calibrated for open-top driving and that backup materials are always available for our guests. Because you booked through Viator / Big Bus Tours, we would love the opportunity to look into your specific booking and address your concerns directly. Please reach out to our dedicated customer care team with your booking reference number so we can look into this for you.
Razvan@BigBusTours
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christinenP6729JI
July 24, 2026 · via Tripadvisor
This one fell short…
Been on many tours in many places. This one fell short. Felt like our guide was in a rush driving fast. “Hope you saw that.” There was a street closure. He said he thought about learning about new neighborhoods but didn’t bother because the closure is temporary. Instead we sat in traffic to get around it while he blasted his music. Upon return, he actually said “sorry the tour was ruined because of the street closure.” The company could have and should have had a plan B, as he suggested but “didn’t bother.” Perhaps actually drive down Rodeo Drive as we saw other vans doing for example? Had the driver been dynamic and engaging, perhaps I’d feel differently. I just got the sense he was punching the clock and looking forward to getting back. I felt the same way, unfortunately.
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Y1929MBmonicar
July 15, 2026 · via Tripadvisor
Sam obrian great job!
Sam obrian did a great tour! Thanks so much!
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Susan_P
June 13, 2026 · via Viator
Great Guide and Tour!
This was a great tour and our guide Jason was awesome (Even though he thinks In-N-Out is better than Whataburger🤣). We had a great time on this tour and would highly recommend!
事業者からの返答
Hi Susan,
Thank you for your wonderful review!
We're delighted to hear that you had such a great time on the tour and that Jason helped make the experience so memorable. We'll be sure to pass along your kind words to him, although we can't promise he'll change his mind about In-N-Out versus Whataburger!
Thank you for your recommendation, and we hope to welcome you on board again for another fantastic adventure in the future.
Madalina@BigBusTours
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Daniel_N
June 3, 2026 · via Viator
Great introduction to Hollywood/Beverly Hills
Great way to spend a few hours after getting in town. Craig was very knowledgeable. Highly recommend.
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LoobyLoo45
May 27, 2026 · via Tripadvisor
OK, but not great.
The bus was really squeaky especially when driving up in the hills, so much so it was difficult to hear what the guide was saying.
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Lauren_V
May 10, 2026 · via Viator
New tour guide, could have been better
Honestly the tour could have been better. We happened to have a tour guide who had just started the job. He gave us very little information. I knew more trivia about some of the sites than he reported. There was a lot of silence on the bus. We had buses pass us where the people were laughing and having a good time. He told no jokes. We talked with him afterwards and suggested that he up his game and he explained to us that it was his first week and he was still learning. The company needs to let him ride with some other tour guides so he could pick up some of their repertoire.
事業者からの返答
Thank you for sharing your feedback. We’re sorry the tour did not fully meet your expectations and appreciate your comments regarding the guide’s experience and commentary. We’re glad to hear you spoke with him directly, and your suggestions will be shared with the team as we continue improving our training and guest experience.
Denis @Big Bus Tours
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Victoria_T
April 3, 2026 · via Viator
Great couple of hours!
Great tour! Saw a lot and tour guide was funny and knowledgeable. The bus was clean and comfortable.
事業者からの返答
Hi Victoria! We truly appreciate your feedback. It's wonderful to hear that you had a fantastic tour and that you enjoyed it. We can't wait to see you again soon! Cheers, Ana from Big Bus Tours.
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JamesM_C
April 2, 2026 · via Viator
Excellent Tour for Tourists and Residents
The tour was very enjoyable for teens, parents and grandparents. We saw many homes in beautiful areas with great stories about the movie stars including former and new owners. We stopped for pictures and were entertained by non-stop interesting information by our excellent tour guide. Great value and quite reasonably priced for the 2 hours of touring. I would definitely recommend this tour for value and enjoyment. We took out of town family and they loved it.
事業者からの返答
Hello JamesM! We truly appreciate your wonderful review. It's great to know that you enjoyed your tour with us and experienced some beautiful sights. We look forward to seeing you again soon! Best, Ana from Big Bus Tours.
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