Normally I've enjoyed every viator tour I've taken. However, this one was very disappointing. The driver didn't run it. Instead it was run by a recording with some outdated information that we could barely hear. Some of our friends had taken the tour in the past and spoke about how much fun their driver was and that there was no recording. One of our friends was so bored that she actually went to sleep during the tour. I'll take another viator tour again but unfortunately I don't recommend this one.
事業者からの返答
Hello, Evelyn!
Thank you for taking the time to share your honest feedback with us.
While we are glad to hear you’ve had great experiences with Viator in the past, we are truly sorry that this particular tour did not live up to those standards.
We apologize for the technical issues with the audio commentary, as well as the disappointment regarding the live guide format.
We understand how much a lively, engaging guide adds to the experience, and we are sorry to hear that the recorded tour fell flat and disrupted your evening.
Your comments regarding the sound volume and outdated information have been shared directly with our local operations team in Las Vegas so we can audit and update the audio system immediately.
We appreciate your loyalty and candid review, as it helps us make necessary improvements.
We hope to have the chance to deliver a much better, fully engaging experience on your next tour with us.
Maria@BigBusToursCustomerService
S
Sherria_M
September 24, 2026
Nice experience
Great view of night lights. Path takes the rider to areas most likely to be missed on their own. Interesting facts are shared. Nice experience.
事業者からの返答
Hello!
Thank you so much for your wonderful review!
We are delighted to hear that you enjoyed the spectacular views of the Las Vegas night lights and that our tour helped you discover unique spots you might have otherwise missed.
It is great to know that you found the facts and commentary interesting as well!
Thank you for exploring the city with us, and we hope to welcome you aboard again on your next trip!
Maria@BigBusToursCustomerService
B
benbC5489TH
September 23, 2026
OK
The bus ride was fine but difficult to take pictures with a covering over the top of the bus. Very difficult to hear the information that was given over the PA.
事業者からの返答
Thank you for your feedback. We apologize for any inconvenience during your bus ride. We will be sure to pass your comments along to our team for future improvements. We hope you enjoyed the rest of your tour.
T
tiffanymD2962RF
September 21, 2026
Overall I would recommend it.
Was disorganized as people was walking up and got on instead of waiting in line. Also didn’t like that we could pick our own seats and our group of 3 was separated. Also wasn’t enough water for everyone that wanted it.
事業者からの返答
Thank you for your feedback. We apologize for any disappointment with the boarding process and seat selection. We will work to improve our organization and ensure everyone has access to water on their journey with us. We appreciate your support and hope to see you again soon!
J
JILL_G
September 21, 2026
A must do!
A must do, it gave us a chance to see parts of Las.Vagas we would have never seen just vacationing. The driver was very informative along with the history of the city he shared good restaurants and ice cream shops.
事業者からの返答
Hi Jill,
Thank you for your wonderful feedback! We are delighted to hear that you enjoyed discovering parts of Las Vegas you may not have seen otherwise.
It is also great to know that you enjoyed the history and local recommendations from your driver. We hope to welcome you again soon! Alexandra@BigBusTours
F
FAITH_M
September 21, 2026
Worthwhile
Lots of facts I never knew! Definitely worth it. Now I want to do the Day Time excursion! Who knew!!
事業者からの返答
Hi Faith,
Thank you for your wonderful feedback! We are delighted to hear that you learned lots of new facts and enjoyed the experience.
We would love to welcome you back for a daytime tour and hope you enjoy it just as much! Alexandra@BigBusTours
B
brendadN3375XJ
September 20, 2026
A great time in vegas
Excellent nice relaxing leaving loed water was available 😊
事業者からの返答
Thank you so much for your positive review! We are thrilled to hear that you enjoyed your experience and appreciated our relaxing tour of Vegas. Cheers! 😊
M
Marilyn_S
September 20, 2026
Missed the Bus Due to No Contact # for Directions
Google said location of Bus Terminal was 9 min walking from Harrahs where we were staying. We left at 6, asked directions twice & told we had passed it. Your site did not give a phone # to contact them for directions. A little after 7 we saw the Bus pass us on the road.
事業者からの返答
Thank you for taking the time to share your feedback. We're sorry to hear about your experience. We understand how frustrating it must have been to allow what seemed like plenty of time to reach the departure point, only to have difficulty locating it and ultimately miss the bus. We appreciate your comments regarding the directions and the lack of a contact number for assistance. Thank you for bringing this to our attention. Feedback like yours helps us understand where the customer experience can be improved.
BigBusTours@VladL
R
RAMON_D
September 20, 2026
See Vegas at night
Great sight seeing at night! I enjoy the ride, driver was on time and friendly. The tour show me to consider the many sights and stays for
事業者からの返答
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the night tour and found it to be a great way to experience the city after dark. It's fantastic to know that the driver was friendly, punctual, and helped make your experience an enjoyable one. We're also pleased that the tour inspired you to consider some of the sights and places to stay for future visits. That's exactly the kind of memorable introduction to a city that we hope to provide.
BigBusTours@VladL
E
Elaine_S
September 20, 2026
Great trip to see all the sights !!
Great trip ! Saw all the sights (most of them twice) stopped for a comfort break and at the Welcome To Las Vegas sign! The driver even dropped us off at our hotel! Would definitely recommend if you want to see all the sights in a couple of hours!
事業者からの返答
Hi, Elaine!
Thank you so much for the amazing review! We are thrilled to hear that you had such a great time taking in all the sights, making a stop at the iconic "Welcome to Las Vegas" sign, and enjoying a smooth trip overall. Our driver will be delighted to know that dropping you off directly at your hotel made your experience even better. Thank you for the high recommendation, and we hope to welcome you on board again soon!
Best regards, Mihaela@BigBusToursTeam
Las Vegasの類似ツアーを比較
最安値: ビッグバスラスベガス：オープントップバスで観光ナイトツアー — $59
最高評価: Grand Canyon West, Hoover Dam Stop, Wi-Fi, Lunch & Skywalk — 4.9 (25,534 件のレビュー)
最短: Las Vegas Helicopter Night Strip Flight Tour with Optional Dinner — 1–2 時間
