Unclearly described in the email.
We had to report to Pier 5 at 10:00
Next came a big boat, while we would have a boat with 4 people. We want to go on the boat but had to exchange the ticket in the mail at the ticket office. That wasn't in the email. There we heard that the boat had already left. We could still go on another boat. Too bad it was all so unclearly described in the email. You can do better.
事業者からの返答
We’re sorry to hear that your experience was not satisfactory. Our service does not include private transportation for small groups, and we apologize if this was not clearly communicated.
However, your feedback is very valuable and will help us improve. We will certainly pay more attention to making our pre-tour information clearer and more complete to avoid misunderstandings in the future.
K
kateTrento
August 5, 2024 · via Tripadvisor
Recommended
Nice, the right time to visit, but I do not understand why go first to Venice and then go back to Murano. Useless waste of time and unnecessary pollution. However ferries always on time, Guide very prepared that gives interesting information
S
s0puc
September 6, 2023 · via Tripadvisor
Bad organization
Information practically missing. It takes a lot of luck to leave and return, finding the right boat. We booked for one thing and they made us do another. All in all beautiful thanks to the beautiful Venice, I would do it again just to see this dream place again but next time better to go swimming.
事業者からの返答
Gentile Cliente, a Punta Sabbioni le viene spiegato tutto, e in barca avete la guida che vi segue.
Se aveva problemi poteva gentilmente chiedere e nella mappa che le è stata consegnata c'era anche il numero per chiamare in ufficio avesse avuto bisogno.
Glielo dico con sicurezza perché io sono una delle persone che è al banchetto la mattina e il pomeriggio in ufficio e le giuro nessun cliente che ci telefona e ci chiede viene respinto.
E
E1355GYmarcb
August 31, 2023 · via Tripadvisor
Murano, Burano and Venice
Very crowded (but not bad in my opinion), the time spent there seemed very short (hardly any time to see everything), return transport times are very limited
事業者からの返答
Vielen Dank für Ihre Bewertung. Das Wetter auf den Inseln wurde nach Kundenberichten untersucht, wir versuchen jedoch immer, uns zu verbessern.
W
W6422TLmelissag
August 22, 2023 · via Tripadvisor
Worth seeing price performance top
Murano: It was a short performance of around 10 minutes of blowing, which was interesting.
Afterwards we had free time to eat something, for example.
Burano: the most beautiful of the three islands, wonderful photos were taken.
The only thing that bothered us was that the ship had to go back to the harbor before it left for Venice to let people off. That was really hard on us in the heat.
The tour guide Ria was with us until the harbor and did a great job, but we would have liked to have had her until the end.
Getting on and off was no problem. We even went back home on another ship, which was no problem.
事業者からの返答
Lieber Kunde,
Vielen Dank für Ihre Bewertung, von Juni bis September haben wir auch Leute aus Punta Sabbioni. Wir versuchen es allen recht zu machen. Ria ist heruntergekommen, weil das ihr Zuhause ist :)
P
phelan24647
July 18, 2022 · via Tripadvisor
Beautiful way to see the Islands
Boat from Punta Sabbioni to Venice and then onto Murano and Burano - well worth doing - a couple of hours in Venice followed by a 30 min boat trip to Murano . Attended a glass blowin demo and then some free tim before another 30 min trip to Burano which is a beautiful island.
Great way to see Venice and then the islands - our guide was a mine of useful information.
事業者からの返答
Thank you for your kindly words, we love our work and we like that our guests feel good
