We do not come to london much only for a treat. Had a small problem with tickets but asked for a manager and had it sorted out very quickly by Oritse ( hope I spelled it correctly) he should be recognized as a great asset to the Uber boat family, polite helpful and a great smile thanks again
事業者からの返答
Hello,
Thank you for taking the time to share your feedback.
We're delighted to hear that your visit to London was a special treat and that your experience with us ended on such a positive note.
We are especially pleased that Oritse was able to resolve the ticket issue quickly and leave such a great impression. We'll be sure to pass on your kind comments and recognition—it's always wonderful to hear when a team member's helpfulness, professionalism and friendly attitude have made a difference to a customer's day.
Thank you for choosing Uber Boat by Thames Clippers, and we hope to welcome you onboard again the next time you're in London.
Kind regards
Uber Boat by Thames Clippers Team
7
700PeteJ
May 30, 2026 · via Tripadvisor
An absolute rip off
We travelled from Canary Wharf to Tower Millennium- cost us £43 for a family of four one way. This is nothing short of piracy of the high seas. For that price I’d expect to have an on-board meal, and some entertainment.
The journey itself in all seriousness is awesome - as an experience it’s very good. But the price… sweet Jesus…. It’s just bat-poo-crazy.
事業者からの返答
Hello,
Thank you for your feedback.
We’re pleased to hear you enjoyed the experience, though we’re sorry you were unhappy with the pricing.
If you’d like us to look into this further, please contact our Customer Support team via the “Contact Us” page on our website and we’ll be happy to assist.
Kind regards
Uber Boat by Thames Clippers Team
A
AnnP5
May 4, 2026 · via Tripadvisor
Embankment staff gave wrong information twice - we missed the boat and ended up having to wait 45 minutes. Not happy
Wasted 45 minutes because of poor information
事業者からの返答
Hello,
Thank you for your feedback and I’m very sorry to hear about your experience.
We appreciate how frustrating it must have been to receive incorrect information and then miss the boat, resulting in a long wait.
This is certainly not the level of service we aim to provide, and we apologise for the inconvenience caused. To help us look into what happened at Embankment and address this properly with the team, we’d be grateful if you could contact us via our online Contact Us form with a few more details about your journey.
Thank you for bringing this to our attention.
Kind regards
Uber Boat by Thames Clippers Team
J
Jack p
April 6, 2026 · via Tripadvisor
Long wait no service
Waiting over an hour waste of time and money take the train you would be there by now
事業者からの返答
Thank you for your feedback, and we’re very sorry for the frustration caused by the long waiting time. We understand how disappointing this experience must have been and appreciate you bringing it to our attention.
We’d really like the opportunity to look into this further and understand what happened on the day.
please contact us at web@thamesclippers.com with a few more details, including the date and time of your journey, so we can investigate properly and assist you directly.
Kind regards,
Uber Boat by Thames Clippers team
8
836eloisec
January 21, 2026 · via Tripadvisor
Tower pier
Amazing service, pier staff were amazing the name of one of the staff were called Jurgita she was lovely and explained and answered all my questions.
事業者からの返答
Hello!
Thank you for your kind feedback. We are pleased to hear that you received amazing service and that Jurgita was helpful, welcoming, and took the time to answer your questions. We will be sure to pass on your comments to her and the pier team.
Kind regards,
The Uber Boat by Thames Clippers Team
D
debrabC5100TL
November 5, 2025 · via Tripadvisor
First time user
Excellent way to get around London. Used it as a water taxi to get from place to place and worked really well. Also it is a very comfortable ride after walking for hours. All of the crew I met were informative and helpful. We plan to incorporate the Uber boat into future trip planning. Norman at Greenwich thanks for answering all my questions.
事業者からの返答
Hello,
Thank you for your lovely feedback! We're delighted to hear you enjoyed travelling with us and found the service comfortable and convenient. We’ll be sure to pass on your kind words to Norman and the crew at Greenwich. We look forward to welcoming you on board again soon!
Kind Regards,
Uber Boat by Thames Clippers
J
JohnCarmo
October 27, 2025 · via Tripadvisor
Norman is a Legend!
Norman - Legend!
He was kind, polite, kept us entertained, and also informed during the 20 minute wait. This was feedback from my 11 year old son! Keep up the food work sir!!
事業者からの返答
Hello,
Thank you for the brilliant feedback — and please thank your son for us too!
We're so glad Norman made such a positive impression with his kindness, updates, and entertainment during the wait.
He’ll be thrilled to hear he’s got a fan!
We’ll definitely pass on your kind words.
Kind regards
Uber Boat by Thames Clippers Team
1
168robb
October 26, 2025 · via Tripadvisor
Helpful travel
Norman was exceptional! Very helpful and good crack!! Made the experience easy to navigate. Would definitely use again!
事業者からの返答
Hello,
Thank you for the fantastic review!
We're thrilled to hear Norman made such a great impression — he's definitely known for his helpfulness and good humour!
We're so glad he made your experience easy and enjoyable.
We'd love to welcome you back again soon!
Kind regards
Uber Boat by Thames Clippers Team
F
FrancesEida
October 16, 2025 · via Tripadvisor
Thanks Norman
Thanks to Norman and crew for making sure as a late last passenger I made the 1:40pm boat to Battesea. In true Milk Tray ad style he left me his card, except I left on the boat! 🤣
事業者からの返答
Hi,
Thank you for the lovely feedback! We’re so glad Norman and the crew were able to help you catch the 1:40pm boat to Battersea — just in the nick of time! We love the Milk Tray reference too — sounds like a memorable journey!
We’ll make sure Norman knows he made your day. We hope to welcome you aboard again soon!
Warm regards,
Uber Boat by Thames Clippers Team
D
dennisaY7075XK
October 13, 2025 · via Tripadvisor
Professional and friendly
Very professional and friendly staff willing to help.
Good timetable enabled good fast trip.
Very smooth ride and warm inside as freezing outside.
Helped by Tyler
事業者からの返答
Hello,
Thank you for your amazing review!
We are please to hear you say your journey with us went as expected and overall your experience was met with high customer service - espcially from Tyler.
Your comments have been passed to the team.
Kind regards
Uber Boat by Thames Clippers Team
