Our guide was lovely and insightful, the food we ate was good and it was well planned. We never queued and the locals were all so friendly.
HOWEVER… the tour is advertised as 12-15 dishes and is quite explicit about what you will try. We are totally greedy and want to try as many dishes as we can so we can choose our favourites and return for full portions throughout our stay. We are happy to pay for this experience. We had a savoury “pancake” each, shared some noodles, had a sweet pancake each, shared 2 types of wontons and had a jelly. This is 6 dishes not 15, 4 establishments.
Viator did not see this as problem and despite messages like “we can imagine this is disappointing and it’s frustrating the full tour was not delivered” they were not willing to deal with the issue. I believe our guide was misinformed as to what we booked based on the experience he gave. Viator represent them and the reason you pay a premium to book through a third party is for a level of security. Viator have not provided this and I’m left feeling really frustrated at them.
事業者からの返答
Thank you for taking the time to share such detailed feedback. We’re very glad to hear that you enjoyed your guide, the food you tried, the smooth planning of the evening, and the warm interactions with local people along the way.
We also understand your disappointment regarding the number of different tastings. After reviewing the tour, we agree that the number of dishes provided on this occasion did not match the range stated in the product description, and we appreciate you bringing this discrepancy to our attention.
This experience is intended to introduce guests not only to Chengdu food, but also to the neighborhoods, local eateries and everyday food culture behind it. At the same time, the description of the experience should accurately reflect what guests can expect on the ground.
We are therefore reviewing both the product description and our internal tour briefing so that the advertised experience and the actual delivery are better aligned going forward.
Thank you again for your positive comments about our guide and the overall organization of the tour, as well as for the specific feedback that has helped us improve the experience.
R
Ruzbeh_S
November 10, 2024 · via Viator
Tour guide did not show up
The tour guide did not appear. I waited at the meeting place for 15 minutes, I tried to contact him and didn't get a reply. Around 30 min after the start time I was contacted and the tour guide apologized and gave me a refund. He blamed it on Viator for not informing him that I had booked the tour.
事業者からの返答
Thanks for your reviewing,but we have told you the reason about this,and gave the refund back to you immediately
6
633delving
December 30, 2019 · via Tripadvisor
Fantastic local food choices!
Flora brought us to sample local sichuan cuisine in traditional eateries. The whole trip was by Tuk Tuk which was a great way to get around the busy streets of Chengdu. All the food stalls in this trip were great and more importantly, very local. Wouldn't think twice when booking this tour in the future!
事業者からの返答
Haha , thanks so much, and please say 新年快乐 to all your family. and will see you again.
8
873anuja
December 8, 2019 · via Tripadvisor
Amazing Food with a very knowledgeable and enthusiastic guide!
Clara is super enthusiastic and knowledgeable about the city and will definitely give you the authentic food experience. Would not have found these places on my own.
She even helped me pick out some Chinese fire water wine!
Would recommend
事業者からの返答
thanks so much. and very glad to hear your amazing comments
E
egoode1979
November 19, 2019 · via Tripadvisor
Fantastic evening of great food
Went to 4 amazing places to try food I would never have been able to find on my own in the city and it was all fantastic they then dropped us at a really great bar afterwards to top off a fantastic evening. If you are in Chengdu I highly recommend doing this tour.
事業者からの返答
haha thanks so much that we had a wouderful time together. xiexie
S
samsW8244KD
November 2, 2019 · via Tripadvisor
Fantastic Tuk Tuk Foodie Tour
We had such a fantastic evening being taken around the city by Lucy to some amazing food experiences. Lucy was a fantastic guide and the food was delicious! We would definitely recommend!
1人が参考になったと回答
事業者からの返答
so glad to hear that you enjoyed our trip. this is a so great power to make us offer more and more better experience to clients. thank you , xiexie
K
kristineky
September 15, 2019 · via Tripadvisor
Local gems
Cecile was amazing and took us to places that we could have never went on our own. They also work with a charity organisation that employs tuk tuk drivers who otherwise have trouble finding employment elsewhere. Very meaningful company and wonderful people.
事業者からの返答
Hi Kristine
thanks for sharing your experience with us. and this is so great way to encourage us to make better and better. see you again :)
S
Sachin S
September 3, 2019 · via Tripadvisor
Evening Foodie Tuk Tuk Tour in Chendgu
I participated in the evening foodie tuk-tuk tour hosted by Lucy. Overall, the tour was a superb experience. The ride in the tuk-tuks was exhilarating to say the least. The food was unsurprisingly exquisite with the dumpling place being my absolute favourite.
Lucy was a very competent, funny and knowledgeable tour guide and I would recommend her to anyone.
事業者からの返答
thanks so much for you pick this great experience in Chengdu. your appreciation can make us to make us better and better.
J
johna42134
July 29, 2019 · via Tripadvisor
Foodie tour Chengdu
A must for anyone that loves food! Guide was great the food was even better.i would never have found these restaurants on my own
事業者からの返答
thanks Johna, yes those places are all in our experience mind, not in the guide book:) this is the real way to explore this city which call food paradise. thanks again for your traveling with us. we same had a great time with you.
B
banana1712
July 18, 2019 · via Tripadvisor
Great guide, great food
We did the evening tuk tuk foodie tour and it was great, the guide, Kay, was passionate about both the food and the city. Would highly recommend in chengdu.
事業者からの返答
thanks for traveling with us in Chengdu, we want to show you the real life experience.
Chengduの類似ツアーを比較
最安値: プライベート成都トゥクトゥクフードツアー：隠れた路地＆地元の食べ物 — $59
最高評価: Chengdu Cooking Class with a Local Market Visit — 5.0 (616 件のレビュー)
